Remote Bilingual French/English Customer Service Agent – Full‑Time, Quebec & Canada – Dedicated to Compassionate Support and Community Impact

About brighthush

At brighthush, we believe that every interaction can spark hope, change lives, and build stronger communities. Our mission is to empower people and organizations that are making a tangible difference—whether it’s funding life‑saving surgeries for children, rescuing abandoned animals, providing shelter for the homeless, or feeding the hungry. We partner with a diverse portfolio of religious organizations, charities, and community groups, and our dedicated team of Customer Service Agents is the frontline that connects donors, volunteers, and beneficiaries to the resources they need.

brighthush is a forward‑thinking, technology‑driven nonprofit support hub that values compassion, integrity, and continuous learning. We are proud of our inclusive culture, our commitment to employee growth, and our focus on delivering exceptional service to those who rely on us. If you are passionate about making a difference and thrive in a dynamic, remote environment, we invite you to join our team.

Why Work with brighthush?

• Impactful Work: Every call, email, and chat you handle directly supports life‑changing initiatives.
• Flexible Remote Work: Work from the comfort of your home while staying connected to a vibrant, collaborative team.
• Comprehensive Benefits: Competitive hourly rate, paid time off, medical, vision, dental, RRSP options, disability coverage, and an Employee Assistance Program.
• Career Growth: Internal advancement opportunities, ongoing training, and access to cutting‑edge customer‑service technologies.
• Inclusive Culture: A supportive, respectful workplace that celebrates diversity and encourages personal and professional development.

Key Responsibilities

As a Remote Bilingual French/English Customer Service Agent, you will be the voice of brighthush, ensuring that every interaction is handled with empathy, accuracy, and efficiency. Your day-to-day tasks will include:

• Answering inbound customer calls in a professional, courteous manner, and providing timely, accurate information about our services and programs.
• Responding to email inquiries and participating in live chat sessions with donors, volunteers, and partner organizations.
• Documenting all customer interactions, feedback, and follow‑up actions in our CRM system.
• Escalating complex issues to the appropriate team members while maintaining a high level of customer satisfaction.
• Managing multiple software platforms simultaneously—such as our ticketing system, knowledge base, and internal communication tools—without compromising accuracy.
• Meeting daily performance metrics, including call handling targets, response times, and quality assurance scores.
• Continuously learning new technologies and best practices to improve service delivery.

Essential Qualifications

• Fluency in both French and English, both written and spoken.
• High school diploma or GED.
• Proficiency in fast‑paced, multi‑tasking environments.
• Strong computer navigation skills and familiarity with Windows 11 PCs.
• Typing speed of at least 25 words per minute.
• Availability to work flexible hours, Monday to Sunday, 7:00 am–10:00 pm CST.
• Access to a quiet, distraction‑free home office with the following technical requirements:

• PC or laptop with Windows 11, 16 GB RAM, Intel Core i5 or higher, 250 GB SSD.
• High‑speed internet connection (minimum 100 Mbps upload, 30 Mbps download) with Ethernet cable.
• Noise‑cancelling USB headset, webcam, and a smartphone for mobile app access.
• Preference for dual monitors or a large single screen.

• Successful completion of a criminal background check.
• Strong interpersonal skills, empathy, and a genuine desire to help others.

Preferred Qualifications

• Previous experience in a customer service role within the nonprofit or charitable sector.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and knowledge‑base systems.
• Familiarity with donation processing and financial transaction terminology.
• Additional language skills beyond French and English.
• Experience in a remote work setting with proven self‑management and communication skills.

Skills & Competencies for Success

• Communication: Clear, concise, and compassionate verbal and written communication in both languages.
• Problem‑Solving: Ability to assess situations quickly and determine the best course of action.
• Adaptability: Comfortable with changing priorities and new technologies.
• Attention to Detail: Accurate data entry and documentation.
• Team Collaboration: Willingness to share knowledge and support colleagues in a virtual environment.
• Time Management: Efficiently balance multiple tasks while meeting performance metrics.

Career Growth & Learning Opportunities

At brighthush, we view every employee as a valuable asset and invest in their professional development. As a Customer Service Agent, you will have access to:

• Virtual, paid training modules covering customer‑service excellence, nonprofit operations, and technology tools.
• Mentorship programs pairing you with senior team members for guidance and skill enhancement.
• Cross‑departmental projects that broaden your understanding of our mission and operations.
• Clear pathways to advance into supervisory roles, program coordination, or technical support positions.

Work Environment & Company Culture

Our remote work model is designed to foster a sense of community and collaboration. You will:

• Participate in weekly virtual team huddles to share updates, challenges, and successes.
• Engage in monthly virtual social events, such as trivia nights, wellness workshops, and volunteer spotlights.
• Benefit from a flexible schedule that respects your personal commitments while ensuring coverage for our 24/7 service needs.
• Enjoy a culture that values transparency, recognition, and a healthy work‑life balance.

Compensation & Benefits

We offer a competitive hourly rate of $19.50 CAD, commensurate with experience and performance. In addition to your base pay, you will receive:

• Paid time off (vacation, sick leave, and personal days).
• Health, vision, and dental coverage through our comprehensive benefits package.
• RRSP contribution matching to support your long‑term financial goals.
• Short‑term and long‑term disability coverage.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Access to professional development courses and certifications at no cost.

How to Apply

If you are ready to bring your bilingual communication skills, compassion, and dedication to a role that truly matters, we encourage you to apply today. Join brighthush and become part of a team that is transforming lives through service, empathy, and innovation.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.