Loss Prevention Customer Service Associate II – Uniformed Security Guard – Retail Store – Brighthush

About Brighthush

Brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as Brighthush Maxx, Brighthush Marshalls, Brighthush Homegoods, Brighthush Homesense, Brighthush Sierra, Brighthush Winners, and Brighthush TK Maxx, we are committed to creating a vibrant, inclusive, and growth‑oriented environment for our employees. Our mission is simple: to provide exceptional value to our customers while fostering a culture of innovation, collaboration, and continuous learning.

Why Brighthush?

At Brighthush, we believe that every team member plays a pivotal role in shaping the customer experience and safeguarding our brand. We invest heavily in employee development, offering comprehensive training programs, mentorship opportunities, and a clear career progression path. Whether you’re just starting your career or looking to advance into leadership, Brighthush provides the resources and support you need to succeed.

Position Overview

As a Loss Prevention Customer Service Associate II – Uniformed Security Guard, you will serve as the first line of defense against theft and loss, while simultaneously ensuring a welcoming and safe shopping environment for our customers. You will work closely with the District Loss Prevention Manager, Store Management, and the broader retail team to implement proactive security measures, respond to incidents, and maintain a strong partnership with all store departments.

Key Responsibilities

• Visual Deterrence: Maintain a visible, professional presence at the front of the store or in designated high‑traffic areas to deter potential shoplifters and other dishonest behaviors.
• Customer Engagement: Greet customers with courtesy and respect, providing assistance or directing them to the appropriate department or customer service desk.
• Incident Response: Observe, document, and report suspicious activity or critical incidents to Loss Prevention (LP) or store management using the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and participate in emergency drills and safety sweeps.
• Uniform & Equipment: Wear a complete, company‑approved uniform, including a body‑worn camera, and ensure all equipment is in good working order.
• Collaboration: Work closely with store management and other departments to conduct closing safety sweeps and share insights on loss prevention trends.
• Policy Adherence: Follow all Brighthush policies and procedures, maintaining a professional stance at all times.
• Continuous Improvement: Participate in ongoing training sessions, share best practices, and contribute to the development of new loss prevention strategies.
• Additional Duties: Perform any other tasks assigned by management that support store operations and security.

Essential Qualifications

• High school diploma or equivalent; additional certifications in security or retail management are a plus.
• 0–2 years of retail or security experience, with a strong understanding of loss prevention principles.
• Excellent verbal and written communication skills, capable of interacting with customers, colleagues, and supervisors in a professional manner.
• Sound judgment and decision‑making abilities, especially in high‑pressure or ambiguous situations.
• Strong initiative and the ability to work independently while maintaining a high level of accountability.
• Effective time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Physical stamina to stand for extended periods and perform routine patrols throughout the store.
• Proficiency with basic technology, including radios, body‑worn cameras, and case management software.

Preferred Qualifications

• Prior experience in a loss prevention or security role within a large retail environment.
• Knowledge of local laws and regulations related to retail security and loss prevention.
• Experience with body‑worn camera systems and data privacy protocols.
• Training or certification in conflict resolution, de‑escalation techniques, or first aid.
• Fluency in multiple languages to better serve our diverse customer base.

Skills & Competencies

• Customer Service Excellence: Ability to create a positive, safe shopping experience while maintaining vigilance.
• Observational Acuity: Keen eye for detail and the ability to spot subtle signs of suspicious behavior.
• Communication: Clear, concise, and respectful communication with customers, colleagues, and management.
• Problem‑Solving: Quick thinking and effective resolution of incidents, with a focus on minimizing loss and maintaining safety.
• Team Collaboration: Strong teamwork skills, working seamlessly with store staff, management, and the broader loss prevention team.
• Adaptability: Ability to adjust to changing priorities, store layouts, and security protocols.
• Integrity & Ethics: Commitment to upholding Brighthush values, policies, and the highest standards of conduct.

Career Growth & Learning Opportunities

Brighthush is dedicated to nurturing talent and providing clear pathways for advancement. As a Loss Prevention Associate II, you will have the opportunity to:

• Progress to senior loss prevention roles, such as Loss Prevention Supervisor or Manager.
• Transition into related fields such as store operations, merchandising, or corporate security.
• Participate in leadership development programs, including mentorship, workshops, and cross‑functional projects.
• Earn certifications in retail security, risk management, or customer experience.
• Benefit from tuition reimbursement and scholarship programs for further education.

Work Environment & Company Culture

At Brighthush, we celebrate diversity, encourage open communication, and foster a culture of respect and collaboration. Our employees enjoy:

• Inclusive, supportive teams that value every voice.
• Regular team‑building events, community service initiatives, and employee recognition programs.
• A flexible work schedule that accommodates personal and family commitments.
• Access to a modern, well‑equipped retail environment with state‑of‑the‑art security technology.

Compensation & Benefits

Brighthush offers a competitive compensation package that includes:

• Hourly wage ranging from $14.50 to $18.60 per hour, based on skills, qualifications, and experience.
• Comprehensive benefits for eligible employees, including medical, dental, and vision coverage; 401(k) with company match; paid parental leave; paid holidays, vacation, and sick leave; and life insurance.
• Employee discounts on Brighthush merchandise, as well as discounts on childcare, cell phone plans, pet insurance, and legal services.
• Access to an Employee Assistance Program (EAP), smoking cessation support, and a credit union partnership.
• Scholarship and adoption assistance programs for employees and their families.
• Additional perks such as auto/home insurance discounts, health savings accounts (HSA), and flexible spending accounts (FSA).

How to Apply

Ready to take the next step in your career? Join a team that values your contributions and offers a dynamic, supportive environment. Click the link below to submit your application and start your journey with Brighthush.

Apply to This Job

Location

3504 S. Jefferson St., Falls Church, VA, USA – Brighthush Store 0223

Equal Opportunity Employer

Brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. Brighthush provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Loss Prevention Customer Service Associate II at Brighthush, you’ll play a vital role in protecting our brand, ensuring customer safety, and enhancing the overall shopping experience. If you’re a proactive, customer‑focused individual with a passion for security and a desire to grow within a leading retail organization, we encourage you to apply today. Join Brighthush and help us continue to deliver exceptional value to our customers while building a rewarding career for yourself.