Experienced Office Administrator & Customer Service Specialist – Brighthush Naples Showroom – Murphy Beds & Custom Closets

About Brighthush

Brighthush has been a cornerstone of Southwest Florida’s interior design landscape for over 35 years. We specialize in Murphy beds, custom closets, home office systems, and a wide array of space‑saving solutions that transform ordinary rooms into functional, stylish sanctuaries. Our Naples showroom is a hub of innovation, where customers can experience the latest in design trends, materials, and technology first‑hand. At Brighthush, we pride ourselves on blending craftsmanship with customer‑centric service, ensuring every homeowner feels heard, understood, and inspired.

Why Brighthush?

When you join Brighthush, you become part of a legacy of quality, creativity, and community. Our culture is built on collaboration, continuous learning, and a shared commitment to exceeding client expectations. We celebrate diversity, encourage fresh ideas, and reward initiative. Whether you’re a seasoned professional or just starting your career in office administration, Brighthush offers a supportive environment where your contributions directly shape our success.

Position Overview

We are looking for a reliable, outgoing, and detail‑oriented Office Administrator & Customer Service Specialist to become a key player on our Naples showroom team. In this hybrid role, you will support our designers, assist customers in person and over the phone, and keep the showroom running smoothly. Your blend of administrative expertise and customer‑service flair will help us maintain the high standards that have defined Brighthush for decades.

Key Responsibilities

• Customer Engagement: Greet visitors warmly, answer inquiries, and guide them through our Murphy beds, custom closets, and home office systems. Provide product knowledge and recommend solutions that fit their lifestyle and budget.
• Sales Support: Collaborate with designers to showcase products, prepare quotes, and follow up on leads. Assist in creating compelling presentations and visual displays that highlight the value of our solutions.
• Administrative Operations: Manage day‑to‑day office tasks, including scheduling appointments, filing documents, and processing orders. Maintain accurate records using QuickBooks Desktop for invoicing, payments, and basic accounting.
• Communication Management: Answer and route incoming calls and emails promptly. Keep the team informed of customer requests and internal updates.
• Digital Collaboration: Utilize Google Drive, Docs, and Sheets to store, share, and update documentation. Ensure all team members have access to the latest information.
• Marketing Assistance: Support light marketing initiatives, such as updating social media posts, creating email newsletters, and coordinating showroom events. (Preferred but not required.)
• Showroom Maintenance: Keep the showroom clean, organized, and ready for visitors at all times. Coordinate with the maintenance team to ensure displays are fresh and appealing.
• Flexibility: Commit to part‑time hours while being available to cover additional shifts when colleagues are on leave or during peak periods.

Essential Qualifications

• Minimum of 2 years’ experience in office administration, office assistance, or a related role.
• Proficiency with desktop computers and common office software.
• Strong verbal and written communication skills, with a friendly and professional demeanor.
• Experience with QuickBooks Desktop for invoicing and basic accounting.
• Familiarity with Google Workspace (Drive, Docs, Sheets) for collaboration and documentation.
• Self‑motivated, trustworthy, detail‑oriented, and capable of working independently.
• High school diploma required; a bachelor’s degree in Office or Business Administration is a plus.

Preferred Qualifications

• Background in interior design, home improvement, or a related field.
• Knowledge of marketing and social media platforms.
• Experience with customer relationship management (CRM) systems.
• Ability to speak multiple languages is an advantage.

Skills & Competencies

• Exceptional organizational skills and the ability to multitask in a fast‑paced environment.
• Strong problem‑solving abilities and a proactive approach to challenges.
• Excellent interpersonal skills, with the capacity to build rapport with customers and colleagues alike.
• Adaptability to changing priorities and the willingness to learn new tools and processes.
• Commitment to maintaining confidentiality and handling sensitive information with care.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent. As an Office Administrator & Customer Service Specialist, you will:

• Gain exposure to the full sales cycle, from initial customer contact to project completion.
• Develop expertise in interior design trends, product knowledge, and space‑optimization solutions.
• Participate in cross‑functional training sessions, including marketing, sales, and product development.
• Advance into senior administrative roles, sales support, or even design consulting positions.
• Access to industry conferences, workshops, and continuing education courses.

Work Environment & Company Culture

Brighthush’s Naples showroom is more than a workspace—it’s a creative community. We foster:

• A collaborative atmosphere where every voice is heard.
• Open communication channels between staff, designers, and management.
• Regular team‑building events, design showcases, and community outreach initiatives.
• A commitment to sustainability, using eco‑friendly materials and practices whenever possible.
• Flexible scheduling to accommodate work‑life balance.

Compensation & Benefits

While specific figures vary based on experience, Brighthush offers competitive hourly rates for part‑time roles. In addition to base pay, we provide:

• Health, dental, and vision insurance options for full‑time employees.
• Paid time off and holiday scheduling.
• Employee discounts on showroom products.
• Professional development stipend for relevant courses and certifications.
• Access to a supportive mentorship program.

How to Apply

Ready to bring your administrative expertise and customer‑service passion to Brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for our Naples showroom. We’re excited to learn how your skills can help us continue to deliver exceptional service and innovative design solutions.