Seasoned Part‑Time Customer Experience Coordinator – Retail Excellence & Front‑End Leadership at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a vibrant culture that celebrates diversity, innovation, and customer obsession, brighthush empowers its people to grow, collaborate, and make a lasting impact. Whether you’re working in one of our bustling stores, dynamic distribution centers, or strategic corporate hubs, you’ll find endless opportunities to learn, thrive, and shape the future of retail.

Why Join brighthush?

At brighthush, we believe that exceptional customer experiences start with exceptional people. As a Part‑Time Customer Experience Coordinator, you’ll be at the heart of our mission to delight shoppers, foster loyalty, and drive store performance. You’ll lead a team of Associates, champion best practices, and create an environment where every customer feels valued and every Associate feels empowered.

Key Responsibilities

• Lead Front‑End Excellence: Oversee daily front‑end operations, ensuring Associates deliver prompt, courteous service and promote our loyalty programs.
• Mentor & Coach: Train new hires and existing staff on customer engagement techniques, POS proficiency, and brand values.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain seamless customer flow.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into positive experiences.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s standards.
• Performance & Reporting: Communicate priorities, provide progress updates, and collaborate with management on performance metrics.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety protocols.
• Program Promotion: Drive enrollment in credit and loyalty programs, enhancing customer retention.
• Shrink & Loss Prevention: Support initiatives that reduce shrinkage and protect store assets.
• Continuous Improvement: Participate in store improvement projects and suggest innovative solutions.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising principles and visual display techniques.
• Proven ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Availability for flexible scheduling, including nights and weekends.

Preferred Qualifications

• Experience managing a high‑volume front‑end team in a large retail setting.
• Knowledge of POS systems and data analytics for sales tracking.
• Background in training development and performance coaching.
• Demonstrated success in driving loyalty program enrollment and customer retention.
• Understanding of loss prevention strategies and store security protocols.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem‑Solving & Decision Making
• Time Management & Prioritization
• Data‑Driven Insight & Reporting
• Conflict Resolution & Negotiation
• Adaptability & Resilience
• Digital Literacy – POS, CRM, and inventory systems

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Experience Coordinator, you’ll gain:

• Hands‑on leadership experience that prepares you for full‑time store management roles.
• Access to brighthush’s Learning & Development portal, featuring courses on retail strategy, leadership, and customer analytics.
• Mentorship from senior leaders who champion your professional growth.
• Opportunities to cross‑train in merchandising, inventory control, and loss prevention.
• Recognition programs that celebrate outstanding performance and innovation.

Work Environment & Culture

brighthush thrives on a culture of inclusion, integrity, and continuous improvement. You’ll work in a collaborative, fast‑moving environment where every voice is heard. Our values—customer obsession, teamwork, and accountability—are woven into every interaction, from the front‑end to the back‑office. We celebrate successes together, learn from challenges, and always keep the customer at the center of everything we do.

Compensation & Benefits

While the starting hourly rate for this part‑time role ranges from $14.25 to $14.75, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on all brighthush merchandise
• Health, dental, and vision coverage (for eligible full‑time and part‑time employees)
• 401(k) retirement plan with company match for eligible employees
• Paid time off, holidays, and sick leave
• Employee assistance program (EAP) and wellness resources
• Professional development stipend and tuition reimbursement
• Flexible work arrangements and scheduling options
• Employee referral bonuses and recognition awards

All benefits are subject to eligibility criteria and may change over time. For detailed information, please consult the brighthush benefits portal or contact your local brighthush representative.

How to Apply

Ready to elevate your retail career and make a tangible impact on customer experience? Submit your application through our online portal or click the link below to start the process. We look forward to discovering how your passion and expertise can help brighthush continue to delight shoppers worldwide.

Apply to this position now

We Celebrate Diversity

brighthush is committed to creating an inclusive workplace where every individual feels respected and empowered. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join brighthush Today

As a Part‑Time Customer Experience Coordinator, you’ll be the face of brighthush’s commitment to exceptional service. You’ll inspire Associates, delight customers, and drive store success—all while enjoying a supportive culture, growth opportunities, and a competitive rewards package. If you’re ready to bring your leadership, customer focus, and retail expertise to a brand that values innovation and people, we want to hear from you.

Apply now and become an integral part of brighthush’s journey to redefine retail excellence.