Luxury Travel Consultant – Customer Experience Specialist (Remote)

About Brighthush and the Luxury Travel Experience

At brighthush, we believe that travel is more than a destination—it’s an emotion, a story, and a lifelong memory. Our mission is to craft unforgettable journeys that blend opulence, comfort, and personalized service for discerning travelers worldwide. As a global leader in luxury travel solutions, we empower our clients to explore the world with confidence, style, and peace of mind.

Why Join Brighthush?

When you become part of the brighthush family, you’ll experience:

• Fully remote work from any approved location—no commute, no travel restrictions.
• Flexible hours that fit your lifestyle, allowing you to balance work and personal passions.
• Continuous learning and career advancement through mentorship, training, and cross‑functional projects.
• Exclusive travel perks, industry discounts, and the chance to experience the destinations you’ll be recommending.
• A collaborative, supportive culture that values creativity, integrity, and a customer‑first mindset.

Position Overview

We are seeking a Luxury Travel Consultant – Customer Experience Specialist to become the voice of our brand and the guardian of our clients’ journeys. In this fully remote role, you will partner with travelers to design, coordinate, and execute seamless luxury experiences—from the moment they book to the moment they return home.

Key Responsibilities

• Client Engagement: Deliver exceptional, personalized support via phone, email, and online messaging, ensuring every interaction reflects the brighthush standard of excellence.
• Itinerary Management: Assist clients in booking luxury accommodations, private transfers, exclusive experiences, and tailor itineraries that align with their preferences and budgets.
• Documentation & Compliance: Communicate essential travel details, visa requirements, health advisories, and agency guidelines to clients and internal teams.
• Quality Assurance: Monitor bookings for accuracy, resolve discrepancies, and confirm client satisfaction before, during, and after travel.
• Problem Solving: Address client questions or concerns with empathy, professionalism, and a solutions‑focused mindset, turning challenges into opportunities.
• Data Management: Maintain organized records in our CRM, update internal systems, and generate reports to support business insights.
• Collaboration: Work closely with the Sales, Operations, and Marketing teams to refine service offerings and share client feedback.

Essential Qualifications

• Proven experience in luxury travel, hospitality, or a related customer‑service field.
• Exceptional communication and interpersonal skills—both written and verbal.
• Strong organizational abilities with meticulous attention to detail.
• Comfortable using digital tools, booking platforms (e.g., Sabre, Amadeus), and communication software (e.g., Slack, Zoom).
• Self‑motivated and capable of thriving in a fully remote environment.
• Passion for travel and a genuine desire to create memorable client experiences.

Preferred Qualifications

• Experience with high‑end clientele and a track record of exceeding service expectations.
• Knowledge of global travel regulations, visa processes, and health & safety protocols.
• Fluency in additional languages (e.g., French, Spanish, Mandarin) is a plus.
• Prior exposure to CRM systems and data analytics tools.

Core Skills & Competencies

• Customer‑centric mindset with a focus on delighting every traveler.
• Problem‑solving agility and a proactive approach to challenges.
• Strong time‑management skills to juggle multiple itineraries simultaneously.
• Adaptability to evolving travel trends, technology, and client expectations.
• Team collaboration and cross‑departmental communication.

Career Growth & Development

At brighthush, we invest in your professional journey. As a Luxury Travel Consultant, you’ll have opportunities to:

• Advance to Senior Consultant, Team Lead, or Regional Manager roles.
• Participate in specialized training programs—luxury brand partnerships, destination expertise, and advanced customer service techniques.
• Attend industry conferences, trade shows, and networking events to build your professional network.
• Earn certifications in travel technology, customer experience, or hospitality management.
• Contribute to product development and service innovation, shaping the future of luxury travel.

Work Environment & Culture

Our remote-first culture is built on trust, transparency, and a shared commitment to excellence. You’ll enjoy:

• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A supportive manager who champions your growth and provides constructive feedback.
• Access to a digital resource hub—templates, SOPs, and best‑practice guides.
• A culture that celebrates diversity, inclusion, and the unique perspectives each team member brings.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for luxury travel consultants.
• Performance‑based bonuses tied to client satisfaction metrics and business goals.
• Health, dental, and vision insurance options for you and your dependents.
• Paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements—choose your hours and work from any approved location.
• Travel benefits—discounts on flights, hotels, and experiences, plus the chance to explore new destinations.
• Professional development stipend for courses, certifications, and conferences.

Ready to Elevate the Luxury Travel Experience?

If you’re passionate about creating extraordinary journeys, thrive in a remote setting, and want to join a forward‑thinking team that values innovation and client delight, we want to hear from you.

Apply today and become the trusted guide for our elite travelers at brighthush. Let’s craft unforgettable memories together.