Remote Position
Manager Patient Financial Services
🌍 Remote · United States
💼 Full-time
What We Offer:
- Comprehensive benefits include medical, dental, vision, and life insurance.
- Retirement fund with matching contributions.
- Tuition assistance for qualifying team members.
- Employee assistance programs and discounts.
- Remote work opportunity in approved states (equipment provided).
- Education: Bachelors Degree, Required.
- Experience:
- Five or more years’ Revenue Cycle, Customer Service or related experience, required.
- Three or more years’ Leadership experience required.
- Licensure/Certification/Registration: Coding Certification - CPC, RHIT or RHIA, preferred.
- Additional Skills Required:
- Ability to successfully complete generic and department-specific skills validation and competency testing.
- Understands and can apply knowledge of decision support applications, data source systems and operational procedures and appropriate internal controls.
- Human relations and interpersonal skills necessary for interacting with management, team members, and administration.
- Excellent verbal and written communication skills.
- Proficient in Word and Excel.
- Ability to design, analyze and implement processes surrounding billing, third party relationships, compliance, collections, and other financial functions to ensure effective and efficient operations.
- Responsible for all administrative functions that contribute to the management and collection of patient service revenue.
- Maintain the revenue cycle process for the organization, including clinical departments and physician partners.
- Provide leadership and daily support to maintain ongoing quality and productivity. Support, oversee, and manage the performance and productivity of the team.
- Assist with annual budget preparation for the department.
- Coordinate the resolution of all escalated and trended issues.
- Conduct monthly meetings with key third–party carriers and vendors to discuss reimbursement issues and payer publication notices affecting claims processing changes.
- Manage the department dashboard and design action plans as issues are identified within the department.
- Develop, direct, and facilitate ongoing programs for staff development, training, education, and retention when needed for new and existing employees, mentor, and develop a long-term succession plan for future growth.
- Ensure all tools needed to perform job functions are available. Routinely assess adequacy of tools and implement new tools, utilizing a project management approach as needed.
- Meet with the Supervisors/Team Leads to verify that all normal business operations are occurring timely, accurately, and the outcome is effective and aligned to maximize operational and financial performance.
- Assist with escalated patient concerns and questions.
- Create an environment that supports and respects diversity to promote creative problem solving.
- Maintain organizational policy and procedure including rules of conduct. Participate on regional committees which govern the organization’s actions and decisions regarding corporate compliance with regulatory guidelines and requirements.
- Provide ongoing informal and formal feedback to direct reports consistent with organizational policies and procedures.
Bachelor's degree required; 5+ years revenue cycle or related experience; 3+ years leadership experience; coding certification (CPC, RHIT, RHIA) preferred; proficiency in Word and Excel.
Key Responsibilities
- managing revenue cycle
- leading team
- coordinating billing
Skills & Tools
Microsoft Word, Microsoft Excel
Job Details
- Category: Finance and Accounting
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Winston-Salem, North Carolina, United States
- Languages: English
Benefits
- 401k matching
- Tuition reimbursement
- Retirement plan
About Novant Health
A healthcare organization providing comprehensive medical services and patient care. — Industry: Healthcare