Massachusetts Licensed Hotline Operator

Providing critical hotline support, the part-time Massachusetts Licensed Hotline Operator will manage incoming calls, engage with callers using a harm reduction framework, and assist individuals seeking treatment and resources for opioid dependence in a remote setting. Key responsibilities Provide hotline support for the State resource center for opioid dependence, including crisis intervention and accurate referral services Coordinate various Office-based Opioid Treatment (OBOT) Program activities and assist clients in accessing addiction services Manage data collection and entry for reporting purposes while ensuring ongoing resource updates for clients and their families Required qualifications Associate's degree (or equivalent) with at least 1 year of related experience; Bachelor's degree is desirable Preferred experience in a substance abuse or mental health setting Knowledge of addiction, either through formal training or experience Proficiency in standard Microsoft programs and basic data management tasks Excellent interpersonal skills with the ability to handle difficult conversations with compassion and sensitivity