Medical Virtual Assistant – Insurance Verification & Prior Authorization Specialist for Remote Physical Therapy Practice

About brighthush

brighthush is a forward‑thinking physical therapy and wellness organization dedicated to empowering patients to take control of their health journeys. With a mission rooted in personalized, evidence‑based care, brighthush has built a reputation for delivering high‑quality, non‑invasive treatment options that help patients avoid unnecessary injections, medications, and surgeries. As we expand our footprint into a comprehensive wellness center, we are committed to strengthening our operational systems, enhancing patient support, and fostering a culture of accuracy, accountability, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fully remote team that values precision, collaboration, and innovation. We believe that every team member plays a pivotal role in shaping the patient experience and driving clinical excellence. By joining us as a Medical Virtual Assistant, you’ll help streamline critical insurance processes, reduce billing errors, and enable our clinicians to focus on what they do best—providing transformative care.

Key Responsibilities

• Insurance Verification & Benefits Review:
  • Accurately verify patient insurance eligibility and benefits before each appointment.
  • Analyze copays, deductibles, authorization requirements, and coverage limitations.
  • Update patient records with current and precise insurance information.
  • Ensure all insurance company and ID numbers are entered correctly into the EMR system.
• Prior Authorization Management:
  • Obtain and track prior authorizations for therapy services and procedures.
  • Communicate directly with insurance providers via phone and payer portals.
  • Follow up on pending authorizations, documenting updates accurately.
  • Maintain organized records of authorization approvals, denials, and expiration dates.
• Insurance Coordination & Claims Support:
  • Clarify coverage details with insurance companies and resolve discrepancies.
  • Track pending insurance claims and authorization‑related issues.
  • Identify and prevent claim rejections caused by inaccurate information.
  • Support clean claims processing by ensuring information is accurate the first time.
• Administrative & Team Support:
  • Communicate daily with the clinic team regarding verification and authorization updates.
  • Assist with scheduling support during staff absences.
  • Maintain HIPAA compliance and patient confidentiality at all times.
• Tools & Systems:
  • Proficient use of PROMPT EMR, Weave (phone system), Breakthrough (marketing platform), and various insurance portals and payer systems.

Essential Qualifications

• Minimum of 2 years experience in insurance verification and prior authorizations within a healthcare setting.
• Strong understanding of insurance workflows, eligibility checks, and payer communication protocols.
• Excellent verbal and written English communication skills, with a professional, courteous tone.
• Comfortable speaking directly with insurance providers over the phone and navigating payer portals.
• Exceptional attention to detail and ability to work independently with minimal distractions.
• Highly organized with strong documentation and follow‑through skills.
• Experience in physical therapy or outpatient healthcare settings is strongly preferred.

Preferred Qualifications

• Familiarity with the latest insurance regulations and compliance standards.
• Experience using advanced EMR systems and data analytics tools.
• Proactive problem‑solving mindset and a passion for continuous improvement.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.

Skills & Competencies

• Strong analytical and critical thinking abilities.
• Excellent time‑management and prioritization skills.
• Effective interpersonal skills, capable of building rapport with insurance representatives and internal stakeholders.
• Adaptability to evolving processes, technologies, and industry best practices.
• Commitment to maintaining the highest standards of data security and patient privacy.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You’ll have access to:

• Regular training sessions on the latest insurance regulations, payer systems, and compliance updates.
• Mentorship from senior clinical and administrative leaders.
• Opportunities to cross‑train in other operational areas such as billing, scheduling, and patient outreach.
• Clear pathways to advance into roles such as Senior Insurance Coordinator, Claims Manager, or Operations Lead.

Work Environment & Culture

Our remote-first culture empowers you to work from anywhere while staying connected through collaborative tools and regular virtual huddles. We celebrate:

• Transparency and open communication across all levels.
• Innovation and continuous improvement in patient care and operational efficiency.
• Work‑life balance, with flexible scheduling options to accommodate personal commitments.
• A supportive, inclusive community that values each team member’s contributions.

Compensation & Benefits

We offer a competitive salary range of $6,000–$7,000 per month, commensurate with experience and performance. In addition to base pay, you’ll enjoy:

• Health, dental, and vision insurance plans.
• Paid time off and holiday schedule.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.
• Performance‑based bonuses and recognition programs.

How to Apply

Ready to make a meaningful impact on patient care and operational excellence? Submit your resume and a brief cover letter outlining your experience with insurance verification and prior authorizations. Highlight any specific achievements or challenges you’ve successfully managed in a remote or outpatient setting.

We look forward to welcoming you to the brighthush family, where your expertise will help shape the future of physical therapy and wellness.