Member Success Specialist

Member Success Specialist Remote · Full-time · Hourly About the role InStockRx is the marketplace that lets pharmacies trade surplus inventory and source medications at a fair price, keeping good drugs from going to waste and giving independent pharmacies room to breathe against PBM margin pressure. We're profitable, growing, and recently closed a Series A. As a Member Success Specialist, you'll be the friendly voice our pharmacy members hear most. You'll check in with pharmacies already on InStockRx, help new members get set up and active, and introduce the platform to pharmacies that haven't joined yet. Your day mixes outbound calls from an assigned list, product demos over video, and hands on onboarding. It's a great fit for someone who loves talking with people all day, enjoys solving problems, and gets satisfaction from helping customers succeed. Pharmacy experience, such as working as a pharmacy technician, is a big plus. What you'll own Make 8 to 10 outbound calls per hour from an assigned list, checking in with current members and reaching out to pharmacies new to InStockRx. Use our call guides to keep conversations consistent, while adapting to each pharmacy's needs. Be the go to contact for pharmacies on InStockRx, building relationships and helping them get more value from the platform. Schedule and run about 5 product demos per week by video or phone. Spot opportunities during calls and demos and help interested pharmacies take the next step toward joining. Guide new members through onboarding so they get set up and active quickly. Apply a working understanding of pharmacy compliance requirements in member conversations (we'll train you). Shift between calls, demos, and onboarding as member needs change throughout the day. Perform other member success and company related duties as assigned. What success looks like in your first year A steady daily calling cadence of 8 to 10 calls per hour is second nature. 5 demos per week are being scheduled and run smoothly, with pharmacies engaged and their questions answered clearly. New members move through onboarding without delays or confusion. Members know you by name and see you as their go to contact at InStockRx, and outreach to new pharmacies keeps pace alongside it. You're comfortably shifting between calls, demos, and onboarding without missing a beat. What makes you a good fit You enjoy being on the phone and are comfortable with a high volume of outbound calls. Strong verbal communication skills and confidence presenting to pharmacy owners and staff over video or phone. Customer service, customer success, account management, or call center experience. Some sales exposure helps, but this is not a quota driven sales role. Pharmacy experience (pharmacy technician, retail pharmacy, or pharmaceutical distribution) is a strong plus. General familiarity with compliance concepts, or willingness to learn quickly. Organized enough to manage a calendar of scheduled demos alongside daily calling. Comfortable shifting between different types of tasks and priorities within the same day. 1 to 3 years of relevant experience. Working conditions Fully remote, home office based role. Extended periods of phone and computer based work, including calling, video demos, and system entry.

Compensation and Benefits

Hourly rate: $21 to $25 per hour, depending on experience. Healthcare for your whole family. We cover 100% of medical premiums for you and your dependents through an ICHRA. You choose the individual plan, doctors and network that fit your family instead of being locked into a single group plan. 401(k) with company match. Invest in your future, and we’ll contribute alongside you. Unlimited PTO. Take the time you need to rest and recharge. We trust you to manage your schedule and deliver results. Fully remote. Work from anywhere in the U.S. No office and no commute.