Merseyside Customer Support Agent – Remote, Flexible Hours – Join brighthush

About brighthush

brighthush is a trailblazing leader in the Sports, Leisure & Lifestyle sector, dedicated to delivering premium awards, trophies, and recognition solutions across the United Kingdom. With a heritage spanning over four decades, we combine the power of the internet, cutting‑edge technology, and a deep understanding of the sporting community to offer an unrivalled selection of awards that celebrate achievement, inspire excellence, and foster team spirit.

Why brighthush?

At brighthush, we believe that every athlete, coach, and club deserves a memorable celebration. Our mission is simple: to provide an exceptional, locally‑oriented experience while leveraging national expertise. We operate a fully integrated webstore that ships custom‑engraved trophies within four working days, supported by a network of dedicated Customer Champions across the country. Our culture is built on innovation, integrity, and a relentless focus on customer satisfaction.

Position Overview

We are seeking a highly motivated Merseyside Customer Support Agent to join our remote team. This role offers the flexibility to work from home during your spare time, while earning a substantial income through an uncapped commission structure. Whether you’re a seasoned sales professional or new to the industry, if you possess a personable demeanor, a passion for sport, and a drive to exceed targets, brighthush wants to hear from you.

Key Responsibilities

• Lead Generation & Prospecting: Identify and engage potential clients across the Merseyside region, including local clubs, schools, and corporate teams.
• Territory Management: Own a defined geographic area, developing a deep understanding of local market dynamics and customer needs.
• Customer Journey Support: Guide prospects from initial inquiry through to order placement, ensuring a seamless, personalized experience.
• Brand Advocacy: Act as the voice of brighthush within your territory, gathering feedback, spotting trends, and relaying insights to the central team.
• Value‑Based Selling: Communicate the unique benefits of our award portfolio, emphasizing quality, customization, and fast delivery.
• Target Achievement: Consistently meet or exceed monthly and quarterly sales targets, contributing to overall business growth.
• Data Management: Maintain accurate records in our cloud‑based CRM, ensuring all interactions are logged and follow-up actions are tracked.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or a related field is a plus.
• Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Proficiency with internet research, email, and basic data entry.
• Self‑motivated, disciplined, and capable of managing your own schedule.
• Experience in customer service or sales is advantageous but not mandatory.
• Comfortable using cloud‑based tools such as CRM platforms, video conferencing, and collaboration suites.

Preferred Qualifications

• Prior experience in the sports, leisure, or awards industry.
• Knowledge of local sports clubs, leagues, and community events in Merseyside.
• Previous remote work experience with a proven track record of meeting targets.
• Multilingual abilities to serve a diverse customer base.

Key Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong organizational skills and meticulous attention to detail.
• Problem‑solving aptitude and the ability to handle objections gracefully.
• Adaptability to evolving technology and sales processes.
• Team player who thrives in a collaborative, high‑performance environment.

Infrastructure & Requirements

• Reliable high‑speed internet connection.
• Personal computer or laptop with a webcam and microphone.
• Dedicated phone line or VoIP service.
• Quiet, suitable workspace free from distractions.

Compensation & Benefits

Our compensation model is designed to reward performance:

• Uncapped Commission: Earn as much as you can generate – there’s no ceiling on your earnings.
• Commission paid on retained business, ensuring long‑term revenue streams.
• Performance‑based bonus schemes after six months of successful sales activity.
• Full training and ongoing support from our experienced team.
• Flexible work hours – work when you want, as long as you meet your targets.
• Access to a cloud‑based software suite that allows you to manage your territory from anywhere.
• Opportunity to grow into senior sales, account management, or regional leadership roles.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you build expertise in the awards industry, you’ll have access to:

• Structured mentorship programs with senior leaders.
• Regular workshops on sales techniques, product knowledge, and customer engagement.
• Cross‑functional projects that expose you to marketing, logistics, and product development.
• Clear pathways to advance into management or specialized roles such as Territory Manager, Sales Director, or Customer Experience Lead.

Work Environment & Culture

Our culture is rooted in flexibility, collaboration, and a shared passion for sport. Even though you’ll be working remotely, you’ll feel part of a vibrant team that celebrates wins together, shares best practices, and supports each other’s growth. We host quarterly virtual meet‑ups, celebrate milestones, and encourage a healthy work‑life balance.

How to Apply

If you’re ready to take control of your income, work from the comfort of your home, and join a company that values innovation and customer delight, we’d love to hear from you. Click the link below to submit your application and start your journey with brighthush.