Multilingual Customer Care Advisor – Latvian & English – Global CX Excellence at brighthush

About brighthush

brighthush is a trailblazer in the customer experience (CX) arena, empowering more than 170,000 associates worldwide to deliver unforgettable moments for over 750 of the globe’s most forward‑thinking brands. With a relentless focus on innovation, technology, and human‑centric service, brighthush transforms everyday interactions into powerful brand stories. Whether you’re a seasoned CX professional or a passionate newcomer, brighthush offers a platform where your expertise can shape the future of customer engagement on a global stage.

Why Join brighthush?

At brighthush, we believe that great customer care starts with great people. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a member of our team, you’ll enjoy:

• Dynamic, fast‑paced work that keeps you on your toes
• Opportunities to work with cutting‑edge CX technologies and methodologies
• A supportive, inclusive environment that values diverse perspectives
• Clear career pathways and mentorship programs that help you grow into leadership roles
• Regular team‑building events, charity initiatives, and wellness activities that foster camaraderie and well‑being

Key Responsibilities

As a Multilingual Customer Care Advisor, you will be the frontline champion for our clients’ customers, ensuring every interaction reflects the highest standards of service. Your day‑to‑day tasks will include:

• Responding to a wide range of consumer inquiries via phone, chat, and email in both Latvian and English
• Taking ownership of complex situations, exercising sound judgment, and making swift, customer‑centric decisions
• Providing accurate, timely information about products and services, consistently surpassing productivity and quality benchmarks
• Escalating issues when necessary, following predefined escalation protocols to guarantee resolution
• Analyzing customer needs to recommend the most appropriate solutions aligned with key performance indicators (KPIs)
• Navigating multiple systems simultaneously—CRM, knowledge bases, and internal tools—to update records accurately and efficiently
• Collaborating with teammates and cross‑functional partners to share insights and drive continuous improvement
• Actively participating in training sessions, process reviews, and quality assurance initiatives to elevate service standards

Essential Qualifications

We’re looking for individuals who bring a blend of linguistic prowess, customer‑service experience, and a passion for excellence:

• Native or C1‑level fluency in Latvian and at least B2‑level proficiency in English
• Prior experience in a contact center, call‑center, or any customer‑facing role
• Demonstrated ability to adapt quickly to evolving products, processes, and technologies
• Strong attendance record and punctuality, reflecting reliability and professionalism
• Proficient computer skills, including comfort with multiple software platforms and data entry
• Excellent written and verbal communication skills, with a knack for simplifying complex information
• Empathy, patience, and a genuine desire to help customers achieve their goals

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with CRM systems such as Salesforce, Zendesk, or HubSpot
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information
• Previous exposure to multilingual support environments or international customer bases
• Analytical mindset with the ability to interpret metrics and translate them into actionable insights
• Proficiency in additional languages beyond Latvian and English

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication Excellence – Clear, concise, and courteous communication across all channels
• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions
• Multitasking & Time Management – Managing multiple conversations and systems without compromising quality
• Adaptability – Thriving in a fast‑moving environment with frequent updates to products and processes
• Team Collaboration – Working seamlessly with colleagues, managers, and other departments
• Customer‑Centric Mindset – Prioritizing the customer’s experience above all else
• Data‑Driven Decision Making – Using metrics to guide actions and improve service delivery

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding programs that immerse you in our CX philosophy and tools
• Regular training workshops covering product knowledge, advanced communication techniques, and emerging CX trends
• Mentorship from seasoned CX leaders who will guide your career trajectory
• Access to global learning platforms and certifications (e.g., CX Academy, Six Sigma, Agile)
• Clear promotion pathways from Advisor to Senior Advisor, Team Lead, and beyond
• Cross‑functional projects that broaden your skill set and expose you to different business areas

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, global community. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments
• Regular virtual team gatherings, hackathons, and wellness sessions
• Inclusive policies that celebrate diversity and foster belonging
• Transparent communication channels that keep you informed and engaged
• Recognition programs that celebrate individual and team achievements

Compensation, Perks & Benefits

We offer a competitive remuneration package that reflects your skills and experience. In addition to a base salary, you’ll receive:

• Performance‑based bonuses tied to individual and team KPIs
• Comprehensive health and dental insurance, including optional family coverage
• Wellness stipend for gym memberships, fitness classes, or home‑office ergonomics
• Annual gift vouchers and holiday bonuses to show our appreciation
• Discounts on sports events, cultural activities, and partner services
• Paid time off, sick leave, and parental leave in line with local regulations
• Access to a global learning budget for courses, conferences, and certifications

How to Apply

Ready to elevate your career in a dynamic, customer‑centric environment? Click the link below to submit your application and join the brighthush family.

Apply Here

Join brighthush – Where Customer Experience Meets Innovation

At brighthush, every interaction is an opportunity to create lasting value. If you’re fluent in Latvian and English, thrive in a fast‑paced contact‑center setting, and are eager to grow within a global CX powerhouse, we want to hear from you. Bring your passion, your expertise, and your drive for excellence to brighthush, and together we’ll shape the future of customer care.