Seasoned French‑Speaking Customer Advisor – Remote, Portugal – Elevate Your Career with brighthush

About brighthush

brighthush is a global leader in on‑the‑road safety and support, providing drivers across continents with reliable, real‑time assistance whenever they need it. With a mission to keep roads safer and journeys smoother, we combine cutting‑edge technology with a passionate, customer‑first culture. Our remote teams are the backbone of our operations, ensuring that every call is answered with empathy, professionalism, and a commitment to safety.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, international community that values diversity, innovation, and continuous learning. We offer:

• Fully remote work from Portugal, with relocation support for new hires.
• Competitive compensation and a comprehensive benefits package.
• Structured training and clear career pathways.
• A culture that celebrates teamwork, creativity, and personal growth.

Role Overview

We are urgently looking for a French‑speaking Customer Advisor to join our support team. In this role, you will be the first line of communication for drivers who need roadside assistance. Your calm, clear, and empathetic approach will help us maintain our reputation for outstanding service.

Key Responsibilities

• Answer inbound calls in French from drivers experiencing roadside emergencies.
• Use our English‑based system tools to log incidents, coordinate support, and update status in real time.
• Provide clear, step‑by‑step guidance to drivers, ensuring they feel safe and supported.
• Escalate complex situations to the appropriate teams while maintaining a calm demeanor.
• Maintain detailed call logs and documentation in compliance with company policies.
• Adhere to standard operating procedures and quality metrics.
• Participate in regular training sessions and performance reviews.
• Work flexible, rotating shifts (40 hrs/week, 24/7 operation) with a minimum of two days off per week.

Essential Qualifications

• Native or fluent French speaker (C1 level or higher).
• Minimum B2 proficiency in English.
• Excellent written and verbal communication skills in both languages.
• Strong listening skills and the ability to remain calm under pressure.
• Solution‑oriented mindset with a genuine desire to help others.
• Experience in customer service or call center environments preferred.
• Reliable internet connection and a quiet workspace for remote work.

Preferred Qualifications

• Previous experience in roadside assistance or emergency response.
• Knowledge of automotive terminology and basic troubleshooting.
• Familiarity with CRM or ticketing systems.
• Experience working in a 24/7 operational environment.

Core Competencies & Skills

• Empathy & Compassion: Ability to connect with callers and convey genuine concern.
• Problem‑Solving: Quickly assess situations and recommend effective solutions.
• Time Management: Handle multiple calls efficiently while maintaining accuracy.
• Adaptability: Thrive in a fast‑paced, evolving environment.
• Team Collaboration: Work closely with dispatch, technical, and safety teams.
• Technical Proficiency: Comfortable navigating digital tools and learning new software.

Career Growth & Development

At brighthush, your professional journey is supported by:

• Structured onboarding and ongoing training modules.
• Mentorship programs pairing you with senior advisors.
• Clear performance metrics that open doors to supervisory roles.
• Opportunities to specialize in advanced support, quality assurance, or process improvement.
• Annual skill‑building workshops and certifications.

Work Environment & Culture

Our remote teams operate in a flexible, inclusive environment that values work‑life balance. You’ll enjoy:

• Flexible scheduling to accommodate personal commitments.
• A supportive community of colleagues across multiple time zones.
• Regular virtual team events, knowledge sharing sessions, and social gatherings.
• Recognition programs that celebrate individual and team achievements.
• Access to a digital library of resources, podcasts, and industry insights.

Compensation & Benefits

While specific figures are tailored to experience and role level, brighthush offers:

• Competitive base salary aligned with market standards.
• Performance‑based bonuses and incentives.
• Health insurance coverage from day one.
• Meal allowance of €7.23 per day plus a monthly transport stipend of €20.
• Paid training and professional development budget.
• Relocation assistance covering flight costs and temporary accommodation.
• Flexible work‑from‑home setup and ergonomic support.

How to Apply

Ready to make a difference on the road? Submit your application through our portal and let brighthush help you take the next step in your career. We look forward to welcoming you to our team!