Experienced French‑Speaking Customer Support Specialist – 100% Remote Freelance Email Support, Flexible Hours, Competitive Fixed Rate, brighthush

About brighthush

brighthush is a forward‑thinking, technology‑driven customer experience partner that empowers global brands to deliver seamless, multilingual support across every touchpoint. With a mission to bridge language gaps and elevate service quality, we partner with leading e‑commerce, fintech, and SaaS companies worldwide. Our remote‑first culture means you can work from anywhere, collaborate with a diverse team of experts, and contribute to high‑impact projects that shape the future of customer engagement.

As a freelance customer support specialist, you’ll be part of a dynamic network of remote agents who thrive on autonomy, continuous learning, and the satisfaction of solving real customer challenges. At brighthush, we believe that every interaction is an opportunity to create lasting value—both for our clients and for the agents who deliver it.

Key Responsibilities

In this role, you will be the primary point of contact for French‑speaking customers, handling inquiries via email with professionalism, empathy, and efficiency. Your day‑to‑day tasks will include:

• Responding to Customer Emails: Provide timely, accurate, and courteous responses to a wide range of support tickets, from product questions to technical issues.
• Issue Resolution: Diagnose problems, research solutions, and guide customers through troubleshooting steps, ensuring a smooth resolution path.
• Documentation & Knowledge Base Updates: Log interactions in our CRM, add relevant information to internal knowledge bases, and flag recurring issues for product teams.
• Quality Assurance: Review your own responses for clarity, tone, and compliance with brand guidelines; participate in peer reviews to maintain high service standards.
• Collaboration with Cross‑Functional Teams: Work closely with product, engineering, and marketing teams to relay customer feedback and help shape future product improvements.
• Performance Metrics: Track key performance indicators such as response time, resolution rate, and customer satisfaction scores, and proactively seek ways to improve.

Essential Qualifications

• Language Proficiency: Native or C1‑level fluency in French, with strong written communication skills in English.
• Freelance Status: Ability to operate as an independent contractor, including issuing invoices and managing your own taxes.
• Reliability & Attention to Detail: Demonstrated track record of delivering high‑quality written communication, meeting deadlines, and maintaining meticulous records.
• Technical Savvy: Comfortable using web‑based email clients, CRM systems, and basic productivity tools (Google Workspace, Microsoft Office).
• Time Management: Ability to work independently, prioritize tasks, and maintain focus during peak periods.

Preferred Qualifications

• Experience in customer support, help desk, or technical assistance roles.
• Prior exposure to SaaS or e‑commerce platforms.
• Knowledge of customer support best practices and industry standards.
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar.
• Additional language skills (e.g., English, Spanish, German) are a plus.

Skills & Competencies

To excel at brighthush, you should embody the following:

• Empathy & Patience: Understanding customer frustrations and responding with calm, supportive language.
• Problem‑Solving: Analytical mindset to diagnose issues quickly and propose effective solutions.
• Adaptability: Ability to adjust to evolving processes, new tools, and shifting priorities.
• Communication: Clear, concise, and professional writing style that aligns with brand voice.
• Collaboration: Willingness to share insights, ask questions, and contribute to team knowledge.
• Self‑Motivation: Drive to meet or exceed performance targets without constant supervision.

Career Growth & Learning Opportunities

While this role is freelance, brighthush is committed to your professional development. You will receive:

• Paid Training: Comprehensive onboarding covering our support processes, brand guidelines, and tools.
• Continuous Learning: Access to online courses, webinars, and workshops on customer experience, product knowledge, and language skills.
• Mentorship: Regular check‑ins with senior support leads to discuss performance, challenges, and career aspirations.
• Pathways to Full‑Time Roles: High performers may be invited to transition into full‑time positions within brighthush or partner companies.

Work Environment & Culture

At brighthush, we celebrate diversity, flexibility, and innovation. Our remote‑first approach means you can work from any location—be it a cozy home office, a bustling café, or a serene beach. We foster a culture of:

• Transparency: Open communication channels, regular updates, and clear expectations.
• Inclusivity: A welcoming environment where every voice is heard and valued.
• Work‑Life Balance: Structured daytime shifts (Monday‑Friday) that allow you to manage personal commitments.
• Community: Virtual coffee breaks, team huddles, and social events to build camaraderie across time zones.

Compensation & Benefits

We offer a competitive, fixed hourly rate of €15, payable on a bi‑weekly basis. In addition to your base pay, you’ll enjoy:

• Paid Training: €10 per hour for the initial training period.
• Performance Bonuses: Incentives tied to customer satisfaction scores and ticket resolution rates.
• Flexible Scheduling: Choose your preferred daytime hours within the Monday‑Friday window.
• Professional Development: Access to paid courses and certifications relevant to customer support and language proficiency.
• Health & Wellness Resources: Digital wellness programs, mindfulness sessions, and ergonomic guidance.

How to Apply

Ready to join a global team that values your language skills and dedication to customer service? Click the link below to submit your application and start your journey with brighthush.