Multilingual Customer Care Specialist – Dutch & English – Remote, Metro Manila – Elevate Customer Experience with brighthush’s Innovative Support Solutions

About brighthush

brighthush is a forward‑thinking global business process outsourcing (BPO) firm that blends cutting‑edge technology with a people‑first philosophy. With a presence in over 30 countries, we empower teams to deliver world‑class customer experiences across a spectrum of industries—from fintech and e‑commerce to health‑tech and beyond. Our mission is simple: to transform everyday interactions into moments of delight, while nurturing the growth of our people.

As we expand our footprint in the Philippines, we’re looking for a passionate, bilingual Customer Care Specialist who can bring Dutch language expertise and a customer‑centric mindset to our Metro Manila remote team. If you thrive in a fast‑paced, collaborative environment and want to be part of a company that values innovation, diversity, and continuous learning, brighthush is the place for you.

Key Responsibilities

In this role, you will be the frontline advocate for our Dutch‑speaking customers, ensuring every interaction reflects brighthush’s commitment to excellence. Your day‑to‑day duties will include:

• Voice Support: Handle inbound calls in Dutch, providing timely, accurate, and empathetic assistance for inquiries, product information, and issue resolution.
• Non‑Voice Support: Respond to emails, chat, and other written channels in Dutch, maintaining high response standards and documenting interactions meticulously.
• Multichannel Coordination: Seamlessly switch between voice and non‑voice channels, ensuring a consistent tone and quality across all touchpoints.
• Escalation Management: Identify complex issues, collaborate with senior agents or technical teams, and drive resolutions that satisfy both the customer and business objectives.
• Quality Assurance & Compliance: Adhere to brighthush’s policies, data security protocols, and quality benchmarks; participate in regular quality reviews and coaching sessions.
• Reporting & Analytics: Prepare and submit daily, weekly, and monthly reports on call metrics, customer satisfaction scores, and process improvement suggestions.
• Continuous Improvement: Contribute ideas for enhancing scripts, knowledge bases, and support workflows; engage in ongoing training to stay current with product updates and industry trends.

Essential Qualifications

• Native or near‑native proficiency in Dutch (both spoken and written).
• Strong working proficiency in English for internal communication, documentation, and collaboration.
• Minimum of 1 year of customer service experience, preferably in a contact‑center or BPO environment.
• Demonstrated ability to handle high‑volume, fast‑paced interactions while maintaining accuracy and professionalism.
• Reliable home‑office setup: stable primary internet, backup connectivity, UPS or generator, and a quiet, dedicated workspace.
• Willingness to report to the BGC office for equipment pickup and occasional on‑site support if required.

Preferred Qualifications

• Proficiency in French or other European languages.
• Experience with CRM platforms (e.g., Salesforce, Zendesk) and call‑center software.
• Knowledge of the fintech or e‑commerce sectors.
• Previous exposure to quality assurance or coaching roles.

Core Skills & Competencies

• Customer‑First Mindset: Empathy, active listening, and a genuine desire to solve problems.
• Communication: Clear, concise, and professional verbal and written communication in Dutch and English.
• Problem‑Solving: Analytical thinking, decision‑making under pressure, and a proactive approach to challenges.
• Adaptability: Ability to switch between channels, tools, and customer personas with ease.
• Attention to Detail: Accurate data entry, documentation, and adherence to compliance standards.
• Team Collaboration: Strong interpersonal skills, openness to feedback, and a collaborative spirit.
• Self‑Management: Ability to work independently, prioritize tasks, and meet deadlines with minimal supervision.

Work Environment & Culture at brighthush

At brighthush, we believe that a thriving workplace is built on trust, transparency, and shared purpose. Our remote teams enjoy:

• Flexible scheduling that respects personal commitments while meeting business needs.
• Regular virtual town halls, team‑building events, and cross‑departmental knowledge exchanges.
• A culture of recognition—peer shout‑outs, monthly awards, and milestone celebrations.
• Inclusive hiring practices that celebrate diverse backgrounds, perspectives, and experiences.
• Access to a global community of professionals across continents, fostering cultural exchange and collaboration.

Career Growth & Learning Opportunities

We invest heavily in our people’s development. As a Customer Care Specialist, you will benefit from:

• Annual learning & development budget to pursue courses, certifications, or conferences.
• Access to the 360 Learning platform, featuring modules on customer experience, product knowledge, and soft skills.
• Clear career pathways—from Senior Agent to Team Lead, Quality Analyst, or Process Improvement Specialist.
• Mentorship programs pairing you with seasoned leaders across the organization.
• Opportunity to contribute to cross‑functional projects that shape the future of brighthush’s support services.

Compensation & Perks

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote BPO roles in the Philippines.
• Performance‑based bonuses tied to customer satisfaction scores and quality metrics.
• Comprehensive health benefits: HMO medical coverage, mental health support, and life insurance for you and your family.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work‑from‑home stipend to cover home‑office equipment and utilities.
• Wellness initiatives: virtual fitness classes, mindfulness sessions, and wellness challenges.
• Employee assistance program (EAP) for confidential counseling and support.

How to Apply

Ready to join brighthush and make a tangible impact on our Dutch‑speaking customers? Submit your application through our careers portal, including:

• Updated résumé highlighting relevant experience.
• Cover letter explaining why you’re the ideal fit for this role.
• Salary expectations and preferred start date.
• Any certifications or language proficiency proof (e.g., Dutch language test results).

Our recruitment team will review your submission and reach out to schedule an initial conversation. We’re excited to learn how your skills and passion align with brighthush’s vision.

Join brighthush – Where Customer Experience Meets Innovation

At brighthush, every call, chat, and email is an opportunity to create memorable moments for our customers. If you’re a bilingual professional who thrives on solving problems, collaborating with diverse teams, and continuously learning, we want you on our team. Apply today and help us shape the future of customer support—one conversation at a time.