Customer Support Agent – brighthush – Elevate User Experience in Fashion-Tech Innovation

About brighthush

brighthush is a trailblazing fashion‑tech startup that is redefining how people discover, express, and celebrate their personal style. With a mission to empower confidence through technology, we blend cutting‑edge AI, data‑driven styling tools, and a vibrant community to deliver a seamless, personalized shopping experience. Our platform has already attracted millions of users worldwide, and we are scaling rapidly to meet the growing demand for intuitive, on‑demand fashion solutions.

At brighthush, we believe that exceptional customer support is the heartbeat of any successful tech company. That’s why we’re building an in‑house support team that is as passionate, innovative, and customer‑centric as our product. If you thrive in a fast‑paced environment, love turning user feedback into action, and want to grow your career in a company that values initiative and continuous learning, we want to hear from you.

Key Responsibilities

• Deliver Outstanding Customer Experience: Respond to user inquiries via email, chat, and phone with empathy, accuracy, and a sense of urgency.
• Manage Night Shift Operations: Work scheduled night shifts (approximately six per month) to support our global user base and maintain high service levels.
• Master Support Workflows: Quickly learn and navigate our helpdesk platform, internal knowledge base, and product features to resolve issues efficiently.
• Identify and Escalate Issues: Spot recurring problems, document root causes, and collaborate with product, engineering, and design teams to implement fixes.
• Drive Continuous Improvement: Propose enhancements to support processes, create reusable templates, and contribute to the evolution of our customer service strategy.
• Collaborate Across Teams: Participate in daily Slack huddles, cross‑functional meetings, and knowledge‑sharing sessions to stay aligned with company goals.
• Maintain KPI Excellence: Meet or exceed key performance indicators such as response time, resolution rate, and customer satisfaction scores.

Essential Qualifications

• Proficient in English (B1+ level or higher) and Ukrainian; additional languages are a plus.
• Prior experience in customer support, handling inquiries via phone, email, chat, or live chat platforms.
• Strong organizational skills and the ability to manage multiple tickets simultaneously while maintaining quality.
• Proactive mindset: comfortable identifying problems, proposing solutions, and taking ownership of outcomes.
• Willingness to work night shifts (approximately six nights per month) and adapt to a flexible schedule.
• Desire to learn and grow within the IT and fashion‑tech space; a growth mindset is essential.

Preferred Qualifications

• Experience with helpdesk platforms such as Zendesk or Freshdesk.
• Familiarity with CRM systems and ticketing workflows.
• Basic understanding of fashion industry terminology and trends.
• Previous remote work experience and self‑discipline in a virtual environment.

Skills & Competencies

• Communication: Clear, concise, and friendly communication across multiple channels.
• Problem‑Solving: Analytical thinking to diagnose issues and recommend effective solutions.
• Technical Aptitude: Comfortable learning new software, troubleshooting, and using data to inform decisions.
• Time Management: Ability to prioritize tasks, meet deadlines, and maintain productivity during night shifts.
• Collaboration: Team player who values feedback, shares knowledge, and contributes to a positive work culture.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent from the ground up. As a Customer Support Agent, you’ll have the chance to:

• Progress into senior support roles, team lead, or product‑support specialist positions.
• Participate in internal training programs, including workshops on AI, data analytics, and product design.
• Attend industry conferences, webinars, and meet‑ups to stay ahead of fashion‑tech trends.
• Contribute to cross‑functional projects that shape the future of our platform and customer experience.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Key highlights include:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection; schedule is adaptable to fit your lifestyle.
• Collaborative Spirit: Daily Slack huddles, open channels for ideas, and a supportive team that celebrates successes together.
• Inclusive Values: Diversity, equity, and inclusion are woven into our hiring, onboarding, and day‑to‑day interactions.
• Well‑Being Focus: Access to mental health resources, virtual fitness classes, and a culture that encourages work‑life balance.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses tied to KPI achievements.
• Health and wellness stipend to support your physical and mental well‑being.
• Flexible vacation policy and paid time off.
• Professional development budget for courses, certifications, and conferences.
• Equity options for long‑term growth and alignment with company success.

Why Join brighthush?

- Impactful Work: Your support interactions directly influence user satisfaction and product adoption.

- Rapid Growth: As we scale, you’ll have the opportunity to shape the support function and influence company strategy.

- Creative Freedom: Bring your ideas to life from day one; we value initiative and reward innovation.

- Community & Culture: Join a team of passionate, talented individuals who are dedicated to building something extraordinary.

How to Apply

Ready to elevate the customer experience at brighthush? Submit your resume and a brief cover letter explaining why you’re the perfect fit for this role. We look forward to exploring how your skills and enthusiasm can help us create unforgettable fashion‑tech moments for millions of users worldwide.