Senior Director – Regional Customer Engagement & Advocacy Lead for Immunology Portfolio at brighthush

About brighthush

brighthush is a global leader in innovative therapeutics, dedicated to transforming patient lives through breakthrough science and compassionate care. With a portfolio that spans oncology, immunology, cardiovascular, and rare diseases, we are committed to delivering high‑impact medicines that address unmet medical needs worldwide. Our culture is built on curiosity, collaboration, and a relentless drive to make the impossible possible. At brighthush, you’ll join a team of passionate scientists, clinicians, and business leaders who share a common purpose: to bring hope and healing to patients everywhere.

Why This Role Matters

As the Senior Director of Regional Customer Engagement, you will be the strategic linchpin that connects our immunology brands with the clinicians, thought leaders, and patient advocates who shape the future of care. Your leadership will influence how we engage with Key External Experts (KEEs), design advocacy programs, and translate clinical insights into commercial success. In a rapidly evolving therapeutic landscape, your vision will help brighthush maintain its position as a trusted partner for healthcare professionals and patients alike.

Key Responsibilities

• Strategic Leadership – Lead a high‑performing team of Regional Customer Directors, setting clear objectives, measuring impact, and fostering a culture of continuous improvement.
• KEE Engagement Strategy – Build and execute a comprehensive KEE advocacy plan that aligns with our immunology portfolio, ensuring deep, meaningful relationships with national, regional, and local experts.
• Scientific Communications Platform – Co‑develop the Clinical‑to‑Commercial HCP Scientific Communications framework in partnership with Medical Affairs and US Marketing, ensuring consistent, evidence‑based messaging across all touchpoints.
• Congress & Event Leadership – Design and oversee the national congress strategy, coordinating speaker programs, product theaters, booths, and virtual engagements to maximize brand visibility and HCP impact.
• Insight Generation – Leverage KEE input to generate actionable insights that inform brand strategy, product positioning, and market access initiatives.
• Cross‑Functional Collaboration – Partner with Sales, Brand, Marketing, Medical Affairs, Market Access, and Global teams to ensure regional plans are compliant, aligned, and deliver measurable business outcomes.
• Stakeholder Management – Build strong relationships with senior internal stakeholders and external partners, ensuring that our immunology brands maintain a leadership presence in key accounts.
• Team Development – Mentor and coach the Regional Customer Director team, fostering professional growth, skill development, and a collaborative mindset.
• Strategic Recommendations – Consolidate insights and provide strategic recommendations that shape brand strategy across the current and future immunology portfolio.
• Operational Excellence – Oversee project plans, program execution, and resource allocation, ensuring timely delivery and budget adherence.

Essential Qualifications

• Bachelor’s degree in a related field (Pharmacy, Life Sciences, Business, or equivalent).
• 10+ years of experience in the pharmaceutical or biotechnology industry, with a proven track record in commercial leadership roles.
• Demonstrated experience across multiple functions – Sales, Brand/Marketing, Market Access, Commercial Operations, and/or Medical Affairs.
• Line management experience, leading cross‑functional teams and driving results.
• Strong verbal and written communication skills, with the ability to influence senior stakeholders.
• Experience in the immunology space, particularly rheumatology, dermatology, or related therapeutic areas (highly preferred).
• Proven ability to build and sustain relationships with Key External Experts and thought leaders.
• Experience developing and executing complex project plans, programs, and related activities.
• Willingness to travel 40–50% of the time, including regular visits to the brighthush US headquarters.
• Remote work capability with proximity to a major airport for travel flexibility.

Preferred Qualifications

• Advanced degree (PhD, MD, MBA) in a relevant field.
• Established relationships with Key External Experts in rheumatology and immunology.
• Experience with virtual community engagement, expert panels, and advisory board facilitation.
• Knowledge of regulatory and compliance frameworks governing KEE interactions.

Skills & Competencies

• Strategic Thinking – Ability to translate complex data into actionable business strategies.
• Leadership & Influence – Inspire teams and stakeholders to achieve ambitious goals.
• Relationship Building – Cultivate trust with clinicians, experts, and internal partners.
• Project Management – Deliver initiatives on time, within scope, and on budget.
• Data‑Driven Decision Making – Use insights to guide program design and optimization.
• Adaptability – Thrive in a fast‑paced, evolving therapeutic landscape.
• Communication – Articulate complex scientific concepts to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a robust learning ecosystem. You will have access to:

• Executive leadership mentorship programs that pair you with senior leaders across the organization.
• Cross‑functional training modules covering sales, marketing, medical affairs, and market access.
• Global mobility opportunities, allowing you to work in different regions and broaden your perspective.
• Continuous professional development through conferences, workshops, and industry events.
• Internal knowledge sharing platforms where you can contribute to and learn from a global community of experts.

Work Environment & Culture

brighthush fosters an inclusive, collaborative culture where every voice is heard. Our remote-first approach empowers you to work from anywhere while staying connected through virtual collaboration tools and regular in‑person gatherings at our US headquarters. We celebrate diversity, encourage innovation, and reward teamwork. As a Senior Director, you will be part of a high‑impact team that values curiosity, accountability, and a patient‑first mindset.

Compensation & Benefits

We offer a competitive total rewards package that reflects your experience and the value you bring to brighthush. The base salary for this role ranges from $231,988.80 to $347,983.20 USD, with additional short‑term incentive opportunities and eligibility for our equity‑based long‑term incentive program. Benefits include:

• Qualified retirement plan (401(k) with company match).
• Generous paid vacation, holidays, and personal leave.
• Comprehensive health coverage – medical, prescription drug, dental, and vision.
• Wellness programs, including mental health resources and fitness stipends.
• Flexible work arrangements and remote work support.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and life‑insurance benefits.

How to Apply

If you are a visionary leader with a passion for patient impact, we invite you to join brighthush and help shape the future of immunology therapeutics. Submit your application through our careers portal, and let’s explore how your expertise can drive transformative change.

brighthush Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, and we provide reasonable accommodations for individuals with disabilities throughout the hiring process.