Multilingual Customer Service Specialist – Content Writing, Marketing & Client Relations – Remote (English & French)

About brighthush

At brighthush, we’re redefining the way financial services connect with people. Our mission is to empower clients worldwide with clear, engaging, and trustworthy communication that demystifies complex financial concepts. With a global footprint that spans North America, Europe, and the Middle East, brighthush blends cutting‑edge technology with a human‑centric approach to deliver personalized support and insightful content. We’re a fast‑growing, client‑first organization that values curiosity, collaboration, and continuous learning.

As a remote‑first company, brighthush offers the flexibility to work from anywhere while staying connected to a vibrant, diverse team. We celebrate individuality, encourage innovation, and provide a culture where every voice matters. If you’re passionate about customer experience, creative writing, and marketing, and you thrive in a dynamic, fast‑paced environment, brighthush is the place for you.

Why Join brighthush?

• Impactful Work: Your writing will shape how thousands of clients understand and engage with financial products.
• Career Growth: We invest in your professional development with mentorship, training programs, and clear advancement pathways.
• Remote Flexibility: Work from home or anywhere you choose, with a schedule that supports work‑life balance.
• Competitive Compensation: Base salary of $600 per month, with performance bonuses and equity options available.
• Comprehensive Benefits: Health, dental, vision, and wellness stipends, plus generous paid time off and holiday schedule.
• Inclusive Culture: A supportive environment that values diversity, equity, and inclusion.

Key Responsibilities

As a Multilingual Customer Service Specialist, you will be the frontline ambassador for brighthush, ensuring every client interaction is seamless, informative, and memorable. Your role blends customer support, content creation, and marketing collaboration to deliver a cohesive brand experience.

• Customer Support Excellence: Respond to inquiries via phone, email, live chat, and video calls in both English and French. Resolve issues quickly, maintain high satisfaction scores, and follow up to ensure lasting client happiness.
• Content Creation & Template Development: Draft, edit, and refine financial templates, FAQs, and knowledge‑base articles. Translate content between English and French while preserving tone, clarity, and compliance.
• Data Management & Reporting: Capture client information accurately, update CRM records, and generate regular reports on support metrics, trends, and opportunities.
• Collaboration & Training: Partner with the marketing team to align messaging, share insights, and co‑create promotional materials. Mentor new agents, providing onboarding support and best‑practice guidance.
• Continuous Improvement: Identify gaps in existing resources, propose enhancements, and work with cross‑functional teams to implement solutions that elevate the customer journey.
• Compliance & Quality Assurance: Adhere to industry regulations, internal policies, and brand guidelines. Participate in quality audits and contribute to process improvements.

Essential Qualifications

• Language Proficiency: C1 level or higher in both English and French (native or near‑native). Exceptional written and verbal communication skills in both languages.
• Experience: Minimum of 3 years in customer service, preferably in a financial or fintech environment. Proven track record in creative writing, content creation, and marketing support.
• Technical Skills: Proficient with Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and CRM platforms. Comfortable troubleshooting basic tech issues.
• Communication & Listening: Strong phone etiquette, active listening, and the ability to convey complex information in simple terms.
• Organizational Skills: Ability to multitask, prioritize, and manage time effectively in a fast‑moving, remote setting.
• Team Collaboration: Experience working with cross‑functional teams, including marketing, product, and compliance.

Preferred Qualifications

• Experience with western financial institutions or fintech startups.
• Knowledge of financial terminology, investment products, and regulatory frameworks.
• Familiarity with customer support tools such as Zendesk, Freshdesk, or Intercom.
• Experience in creating multilingual content for global audiences.
• Background in data analysis or reporting.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and delivering exceptional service.
• Creative Writing: Ability to craft engaging, clear, and persuasive content tailored to diverse audiences.
• Marketing Acumen: Understanding of brand voice, messaging, and campaign support.
• Analytical Thinking: Ability to interpret data, identify trends, and recommend actionable improvements.
• Adaptability: Comfortable navigating change, learning new tools, and adjusting to evolving priorities.
• Collaboration: Strong interpersonal skills, teamwork orientation, and a proactive approach to knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Specialist, you’ll have access to:

• Structured mentorship programs with senior leaders in customer success, marketing, and product.
• Paid training courses in financial literacy, advanced writing, and digital marketing.
• Opportunities to transition into roles such as Content Strategist, Customer Success Manager, or Product Specialist.
• Annual performance reviews that align your career goals with company objectives.
• Participation in global conferences, webinars, and industry events.

Work Environment & Culture

brighthush thrives on a culture of transparency, respect, and continuous improvement. Our remote‑first model means you’ll enjoy:

• Flexible working hours that accommodate different time zones.
• Regular virtual team huddles, brainstorming sessions, and social events.
• A collaborative platform (Slack, Teams) that keeps communication seamless.
• Access to a digital library of resources, including e‑books, podcasts, and industry reports.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

We offer a competitive base salary of $600 per month, with the following additional perks:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance coverage for you and your dependents.
• Wellness stipend for gym memberships, meditation apps, or home office upgrades.
• Generous paid time off (PTO) and paid holidays.
• Flexible work location – work from home or any location with a stable internet connection.

How to Apply

Ready to bring your multilingual customer service expertise and creative flair to brighthush? Submit your resume and a cover letter highlighting your experience in customer support, content writing, and marketing. Tell us why you’re excited about shaping the future of financial communication.

Click the link below to apply and join a team that values innovation, collaboration, and impact.

Apply to brighthush Today

Join brighthush – Where Your Voice Makes a Difference

At brighthush, every interaction counts. If you’re driven by curiosity, committed to excellence, and eager to grow in a supportive, forward‑thinking environment, we want to hear from you. Apply now and help us transform the way people experience financial services.