Senior Field Service Engineer – Inorganic Instrumentation & Analytical Solutions Support at brighthush

About brighthush

brighthush is a global leader in scientific solutions, dedicated to advancing science and improving lives through innovative analytical technologies. With a legacy spanning more than eight decades, we partner with commercial, government, academic, and healthcare organizations to deliver cutting‑edge instrumentation and services that enable breakthrough discoveries and critical decisions. Our commitment to quality, reliability, and customer success has earned us a reputation as a trusted partner in the scientific community.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performing team that values expertise, collaboration, and continuous improvement. We offer:

• Access to a world‑class global service network and distribution centers.
• Comprehensive training programs that keep you at the forefront of analytical science.
• Opportunities to work with a broad portfolio of instruments, including ICP‑OES, ICP‑MS, Atomic Absorption, Chromatography, and Materials Characterisation technologies.
• A culture that celebrates innovation, customer impact, and professional growth.
• Competitive compensation, flexible work arrangements, and a robust benefits package.

Role Overview

As a Senior Field Service Engineer, you will be the technical ambassador for brighthush’s Analytical Solutions business. Your primary focus will be on supporting our Inorganic instrumentation portfolio, ensuring that customers receive the highest level of service, training, and technical support. You will work closely with the Regional Team Leader, call dispatch staff, and the broader service team to deliver exceptional customer experiences that drive loyalty and business growth.

Key Responsibilities

• Field Service Delivery: Respond to service calls, perform repairs, preventative maintenance, qualifications, and installations. Validate instrumentation and accessories to ensure optimal performance.
• On‑Site Training: Conduct user training sessions for defined product groups, empowering customers to operate and maintain their equipment confidently.
• Routine Maintenance: Organize and execute monthly maintenance schedules, ensuring instruments remain in peak condition.
• International Service: Provide service support for brighthush overseas offices and customers, maintaining the same high standards as on domestic sites.
• Documentation Management: Maintain accurate, up‑to‑date documentation, including circuit diagrams, Service Data Bulletins, manuals, and safety procedures. Ensure all records comply with the Quality Management System.
• Performance Alignment: Align personal work practices with departmental performance targets, actively demonstrating compliance with all team metrics.
• Inventory & Spare Parts Management: Keep meticulous records of service spares and inventory, promptly reporting and resolving anomalies.
• Tool & Test Equipment Maintenance: Ensure all tools and test equipment are calibrated and ready for service tasks.
• Reporting & Administration: Submit completed service documentation, reports, timesheets, expense claims, and vehicle logs on a weekly basis.
• Sales & Promotion: Promote and sell instruments, consumables, and service contracts to maximize customer value and revenue.
• Goal‑Based Tasks: Execute specific tasks defined through goal statements that reflect brighthush’s culture of excellence.

Essential Qualifications

• HND or equivalent in Electronic Engineering, Science, Biotechnology, or a related discipline.
• Full UK driving licence.
• Minimum 5 years of experience in a scientific or customer service environment.
• Experience working in GMP (Good Manufacturing Practice) environments is highly desirable.
• Strong understanding of analytical techniques, applications, and instrumentation.
• Excellent people‑management and motivational skills, with a proven ability to lead and inspire teams.

Preferred Qualifications

• Additional experience with Chromatography and Materials Characterisation technologies.
• Demonstrated success in cross‑training and expanding technical expertise.
• Track record of achieving or exceeding performance targets in a service‑oriented role.
• Proficiency in using service management systems and data entry tools.

Skills & Competencies

• Technical Proficiency: Deep knowledge of ICP‑OES, ICP‑MS, Atomic Absorption, and related instrumentation.
• Problem‑Solving: Ability to diagnose complex technical issues and implement effective solutions quickly.
• Communication: Clear, concise communication with customers, colleagues, and management.
• Customer Focus: Passion for delivering outstanding service and building long‑term relationships.
• Adaptability: Comfortable working in dynamic environments, handling multiple priorities, and traveling as needed.
• Team Collaboration: Strong teamwork skills, fostering a supportive and high‑performing culture.
• Continuous Learning: Commitment to ongoing professional development and staying current with industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with your ambitions. As a Senior Field Service Engineer, you will:

• Advance to senior technical roles, such as Lead Field Service Engineer or Technical Support Manager.
• Take on cross‑functional projects, including product development, quality assurance, and customer success initiatives.
• Participate in specialized training programs, certifications, and industry conferences.
• Mentor junior engineers, sharing knowledge and fostering the next generation of technical leaders.
• Explore international assignments, expanding your global perspective and network.

Work Environment & Culture at brighthush

Our culture is built on the principles of integrity, innovation, and inclusion. You’ll find:

• A collaborative, supportive team that values diverse perspectives.
• Transparent communication channels, ensuring you’re always informed and empowered.
• Flexible work arrangements, including remote options where feasible.
• Recognition programs that celebrate achievements and milestones.
• Access to state‑of‑the‑art tools, equipment, and resources that enable you to excel.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible leave options.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and wellness initiatives.

How to Apply

If you’re ready to bring your expertise to a company that values innovation, customer success, and professional growth, we’d love to hear from you. Submit your application through our careers portal or click the link below to explore this exciting opportunity.

Apply to brighthush Today

Closing

At brighthush, your technical skills will directly impact scientific discovery and customer satisfaction. Join us as a Senior Field Service Engineer and play a pivotal role in delivering world‑class service, driving customer loyalty, and shaping the future of analytical science. We look forward to welcoming you to our team of passionate, high‑performing professionals.