Multilingual Customer Success Associate – Spanish & French – Higher Education – UK Remote – Brighthush

About Brighthush

Brighthush is a trailblazer in the global education technology landscape, dedicated to empowering educators and learners with innovative, integrity‑focused solutions. With a presence in more than 35 countries and a portfolio that includes Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate, we help institutions safeguard academic honesty while enhancing learning outcomes. Our mission is simple yet profound: to ensure the integrity of global education and meaningfully improve learning outcomes.

Why Brighthush?

At Brighthush, we believe that the best work happens when people feel valued, challenged, and supported. Our culture is built on humility, inclusivity, and collaboration—values that guide every decision we make. We champion a remote‑first mindset, giving you the flexibility to work from anywhere while staying connected to a vibrant, purpose‑driven community. Whether you’re a seasoned professional or an ambitious newcomer, Brighthush offers a platform for growth, learning, and impact.

Role Overview

As a Multilingual Customer Success Associate for Spanish and French‑speaking higher education institutions, you will be the linchpin between our clients and our product suite. Your primary goal is to ensure that each institution derives maximum value from Brighthush’s solutions, fostering long‑term relationships, driving adoption, and identifying upsell opportunities. You’ll work closely with Deans, Vice Chancellors, Directors, and faculty members, building trust and becoming a strategic partner in their journey toward academic excellence.

Key Responsibilities

• Portfolio Management: Own a dynamic portfolio of higher education customers across Spain and France, ensuring their success and satisfaction.
• Relationship Building: Cultivate deep, multi‑level relationships with stakeholders—from senior leadership to frontline instructors—understanding their goals and challenges.
• Customer Adoption & Retention: Drive adoption of Brighthush’s suite, monitor usage metrics, and implement strategies to keep churn low and satisfaction high.
• Account Planning: Develop and execute tailored account plans aligned with each institution’s objectives, including timelines, milestones, and success metrics.
• Business Reviews & Presentations: Lead quarterly business reviews, showcasing ROI, usage insights, and future roadmap opportunities.
• Growth & Upsell: Identify cross‑sell and upsell opportunities, collaborating with Sales and Solutions teams to close deals that align with institutional needs.
• Data‑Driven Insight: Leverage CRM and analytics to surface customer insights, flag risks, and recommend proactive actions.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Solutions to ensure a seamless customer experience and to advocate for product enhancements.
• Feedback Loop: Capture customer feedback, translate it into actionable product improvements, and keep stakeholders informed.
• Referral & Advocacy: Generate referral opportunities and nurture customer advocates who champion Brighthush within their networks.
• CRM Excellence: Maintain accurate, up‑to‑date records in our CRM, ensuring visibility for the entire team.
• Professional Development: Commit to continuous learning—whether through formal training, industry conferences, or internal knowledge sharing.

Essential Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a similar client‑facing role, preferably within SaaS, EdTech, or the education sector.
• Fluency in English, Spanish, and French (professional proficiency required).
• Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value to diverse higher education stakeholders.
• Excellent problem‑solving, time‑management, and organisational skills, coupled with a data‑driven mindset and experience using CRM/Customer Success platforms (e.g., Salesforce).
• Proven ability to collaborate effectively as a teammate, demonstrating curiosity, accountability, and a growth mindset.
• Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity.
• Track record of achieving customer retention, upsell, and satisfaction targets in a fast‑paced environment.

Preferred Qualifications

• Experience working with higher education institutions in Spain or France.
• Knowledge of regional educational policies, accreditation standards, and institutional budgeting processes.
• Previous exposure to product‑led growth strategies and customer‑centric roadmap development.
• Familiarity with Brighthush’s product suite and the broader EdTech ecosystem.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer‑First Mindset – Passion for solving real problems and delivering tangible value.
• Analytical Acumen – Comfortable interpreting data to drive decisions and forecast outcomes.
• Communication Excellence – Clear, concise, and persuasive communication across all levels.
• Adaptability – Thrive in a dynamic environment, pivoting quickly when priorities shift.
• Team Player – Collaborate across departments, fostering a culture of shared success.
• Resilience – Maintain composure under pressure and learn from setbacks.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is as dynamic as the solutions we build. Starting as a Customer Success Associate, you’ll have the chance to:

• Progress to a Senior Customer Success Manager, leading larger portfolios and mentoring junior teammates.
• Transition into strategic roles such as Customer Success Director or Head of Customer Experience.
• Explore cross‑functional paths in Product Management, Sales, or Marketing, leveraging your deep customer insights.
• Participate in ongoing learning programs, including industry certifications, leadership workshops, and global conferences.
• Contribute to product development by feeding real‑world insights into the roadmap, ensuring our solutions stay ahead of market needs.

Work Environment & Culture

Brighthush is a remote‑first organization that values purpose, accountability, and flexibility. Our culture is defined by:

• Inclusivity & Diversity: We celebrate different perspectives and foster an environment where everyone feels heard.
• Collaboration: Cross‑functional teams work together seamlessly, breaking down silos and sharing successes.
• Continuous Learning: We invest in your growth through training, mentorship, and knowledge sharing.
• Work‑Life Balance: Generous paid time off, self‑care days, and flexible scheduling help you recharge.
• Health & Wellness: Comprehensive health coverage, mental health support, and wellness programs keep you thriving.
• Community Impact: Your work directly influences academic integrity and learning outcomes worldwide.

Compensation & Benefits

While the exact salary range depends on experience and location, Brighthush offers a competitive package that includes:

• Base salary with performance‑based bonuses or commissions.
• Health care coverage (varying by country).
• Education reimbursement for relevant courses and certifications.
• Competitive paid time off, self‑care days, and national holidays.
• Paid volunteer time and charitable contribution matching.
• Monthly wellness or home office reimbursement.
• Parental leave and retirement plan with company match.
• Access to a modern mental health platform.

How to Apply

Ready to make a tangible impact on global education? Submit your application through our careers portal or click the link below. We encourage you to apply even if you meet most, but not all, of the qualifications—your potential and willingness to learn are just as important to us.

Apply to Brighthush Today

Closing Statement

At Brighthush, you’ll join a team that is passionate about integrity, learning, and innovation. Your role as a Multilingual Customer Success Associate will be pivotal in shaping the future of higher education across Spain and France. If you’re driven by the desire to help institutions thrive, thrive in a collaborative environment, and grow both personally and professionally, we want to hear from you.

Embark on a career where every day brings new challenges, new learning, and the chance to make a lasting difference. Apply now and become a part of Brighthush’s mission to transform education worldwide.