Multilingual Customer Support Consultant – EU Remote – Fluent English Required – Join brighthush’s Global Support Team

About brighthush

brighthush is a trailblazer in the Support‑as‑a‑Service arena, empowering leading technology companies across the globe with secure, scalable, and customer‑centric support solutions. Since 2010, we have partnered with industry giants such as MasterCard, Calm, and MacPaw, delivering world‑class support in more than 60 languages and across 30+ countries. Our mission is simple: to transform the way businesses connect with their customers by providing seamless, data‑driven, and highly personalized support experiences.

Why brighthush?

At brighthush, we believe that exceptional support is the cornerstone of customer loyalty and business growth. Our culture is built on trust, continuous learning, and a relentless focus on customer happiness. We champion diversity, inclusivity, and a flexible work environment that empowers our team members to thrive both professionally and personally.

Role Overview

We are looking for a Multilingual Customer Support Consultant to join our EU remote talent pool. As a key member of our support ecosystem, you will be the first line of communication for our clients’ customers, ensuring that every interaction is handled with empathy, efficiency, and technical precision. Your expertise will help shape the customer journey, drive satisfaction metrics, and contribute to the evolution of our support processes.

Key Responsibilities

• Deliver outstanding, timely support via email, chat, and ticketing systems, consistently meeting or exceeding response time and resolution KPIs.
• Build and nurture strong, lasting relationships with customers, acting as a trusted advisor and advocate for their needs.
• Stay current with evolving support tools, technologies, and industry best practices, proactively suggesting improvements.
• Handle sensitive customer data with the highest level of confidentiality and security, adhering to GDPR and internal data protection policies.
• Apply cutting‑edge customer happiness frameworks, such as Net Promoter Score (NPS) and Customer Effort Score (CES), to continuously enhance the support experience.
• Maintain an in‑depth understanding of client solutions, product features, and service offerings to provide accurate and insightful assistance.
• Collaborate closely with developers, product managers, and cross‑functional specialists to resolve complex issues and share customer feedback.
• Document support interactions and knowledge base articles to contribute to a living repository of best practices.
• Participate in regular training sessions, workshops, and knowledge sharing circles to keep skills sharp and stay aligned with company goals.

Essential Qualifications

• Fluent English – Minimum C1 level in both spoken and written communication.
• At least 6 months of proven experience in a customer support role, preferably in a SaaS or tech environment.
• Tech‑savvy mindset with the ability to troubleshoot basic technical issues and navigate multiple software platforms.
• Strong analytical thinking and research skills, capable of diagnosing problems and proposing effective solutions.
• Positive, proactive, and responsible attitude, with a genuine passion for customer service excellence.
• Reliable personal computer (minimum 8 GB RAM) and a stable internet connection (≥ 50 Mbps download, ≥ 40 Mbps upload).

Preferred Qualifications

• Experience with CRM systems such as Zendesk, Freshdesk, or Salesforce.
• Knowledge of basic programming or scripting (e.g., SQL, Python) to assist in troubleshooting.
• Previous exposure to multi‑channel support environments (email, chat, phone).
• Experience working in a remote or distributed team setting.

Skills & Competencies

• Exceptional written communication and storytelling ability.
• Empathy and active listening skills to understand customer pain points.
• Time‑management and organizational skills to handle multiple tickets simultaneously.
• Adaptability and resilience in fast‑paced, evolving environments.
• Team collaboration and cross‑functional communication.
• Data‑driven mindset – comfortable interpreting metrics and using insights to improve service.

Career Growth & Learning

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior support leaders.
• Access to a curated library of courses, certifications, and industry conferences.
• Clear career pathways from Support Consultant to Senior Consultant, Team Lead, or Product Specialist.
• Regular performance reviews and personalized growth plans.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.

Work Environment & Culture

Our remote-first culture means you can work from anywhere within the EU, enjoying a flexible schedule that respects your personal life. We foster:

• Inclusive, multicultural teams that celebrate diverse perspectives.
• A trust‑based environment with no time‑tracking requirements.
• Open communication channels, from daily stand‑ups to town‑hall meetings.
• Regular virtual social events, hackathons, and wellness initiatives.
• Responsive leadership that values your input and supports your growth.

Compensation & Benefits

While specific terms will be outlined in your agreement, typical benefits for our remote consultants include:

• Competitive fixed salary paid in USD.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Referral rewards for bringing talented peers into the brighthush family.
• Health and wellness stipend to support your physical and mental well‑being.
• Access to a digital learning platform and professional development budget.
• Flexible work hours (Monday–Friday, 9 AM–5 PM CET) with the freedom to adjust as needed.
• Annual professional conference allowance and travel support for in‑person events.

How to Apply

Ready to elevate your support career with brighthush? Submit your CV in English, along with a brief cover letter highlighting your experience with customer support, technical troubleshooting, and any relevant achievements. We’re excited to learn how you can contribute to our mission of delivering unparalleled customer experiences.

Closing Statement

Join a team of over 1,500 specialists who are already redefining support excellence worldwide. At brighthush, you’ll find a place where your voice matters, your growth is accelerated, and your impact is felt across the globe. Don’t miss this opportunity to be part of a forward‑thinking, customer‑centric organization that values innovation, collaboration, and integrity.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.