Multilingual Customer Support Specialist – Arabic, French, English – Remote FinTech SaaS Platform – Full‑Time – Join brighthush

About brighthush and the FinTech Revolution

brighthush is not just a FinTech company; it’s a movement that redefines how traders, investors, and financial institutions interact with the markets. With a cloud‑native, SaaS trading platform that delivers real‑time execution, advanced analytics, and unparalleled security, brighthush empowers brokers to offer their clients a frictionless, intuitive trading experience. Our mission is simple yet ambitious: democratize access to sophisticated financial tools while upholding the highest standards of security, reliability, and customer satisfaction.

Founded on a foundation of innovation, brighthush has grown to a global team of over 500 tech‑savvy, creative professionals who collaborate across continents. Whether you’re a seasoned developer, a data scientist, or a customer‑service champion, you’ll find a place at brighthush where your contributions directly influence the next generation of financial technology. We’re driven by a culture of curiosity, continuous improvement, and a relentless focus on the end‑user.

Why This Role Matters

As a Multilingual Customer Support Specialist at brighthush, you become the frontline ambassador for our platform. Your fluency in Arabic, French, and English allows you to bridge language barriers and ensure that users from diverse regions receive timely, accurate, and empathetic support. In a fast‑moving industry where trust is paramount, your role is pivotal in turning potential friction points into opportunities for delight and loyalty.

Key Responsibilities

• Respond to Live Chat & Email Inquiries: Handle a high volume of customer messages with professionalism and efficiency, ensuring each query is resolved or escalated appropriately.
• Product Knowledge Evangelist: Master the intricacies of our trading platform and related financial products, enabling you to provide clear, concise explanations and troubleshooting guidance.
• Case Resolution & Escalation: Resolve support tickets within agreed service‑level agreements (SLAs), collaborating with cross‑functional teams when deeper technical insight is required.
• Quality & Productivity Champion: Meet or exceed the quality metrics and productivity targets set by your manager, contributing to continuous improvement initiatives.
• Ad‑Hoc Projects: Participate in special projects, process enhancements, or knowledge‑base updates as directed by leadership.
• Customer Feedback Loop: Capture and analyze user feedback to identify trends, pain points, and opportunities for product improvement.
• Compliance & Documentation: Ensure all support interactions adhere to regulatory standards such as MiFID II and GDPR, and maintain accurate, user‑friendly documentation.
• Team Collaboration: Work seamlessly with product, engineering, and compliance teams to resolve complex issues and improve the overall customer experience.

Essential Qualifications

• Fluency in Arabic, French, and English: Excellent written and verbal communication skills in all three languages.
• Strong customer‑focus mindset with a genuine desire to help users succeed.
• Excellent analytical and problem‑solving abilities.
• Experience with live chat and email support platforms (e.g., Zendesk, Intercom).
• Basic understanding of financial markets and trading terminology is a plus.
• Proficiency in using CRM and ticketing systems.
• Ability to work independently in a remote environment while staying connected to a global team.

Preferred Qualifications

• Prior experience in a customer‑support role within the FinTech or SaaS industry.
• Knowledge of regulatory frameworks such as MiFID II, GDPR, or equivalent.
• Experience with multi‑channel support environments (chat, email, social media).
• Exposure to creating clear, user‑friendly documentation and knowledge‑base articles.
• Familiarity with financial instruments, market data feeds, and trading workflows.

Skills & Competencies

• Communication Excellence: Ability to translate complex technical concepts into simple, actionable advice.
• Empathy & Patience: Understanding the emotional journey of users during high‑stakes trading scenarios.
• Time Management: Prioritizing tasks in a fast‑paced environment while maintaining accuracy.
• Collaboration: Working seamlessly with product, engineering, and compliance teams to resolve issues.
• Continuous Learning: Proactive pursuit of new knowledge, whether through internal training or external courses.
• Adaptability: Thriving in a dynamic, evolving product landscape and adjusting to new processes quickly.
• Attention to Detail: Ensuring high quality in every support interaction and documentation piece.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Access to a curated learning library, including courses from brighthush and industry leaders.
• Mentorship programs that pair you with senior experts across product, engineering, and compliance.
• Clear career pathways from Customer Support Specialist to Team Lead, Product Analyst, or Customer Success Manager.
• Annual performance reviews that focus on skill enhancement and goal alignment.
• Opportunities to lead cross‑functional initiatives, such as improving support workflows or launching new knowledge‑base features.
• Participation in hackathons, innovation challenges, and product beta testing.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere in Morocco, Tunisia, or beyond, while still feeling part of a vibrant, global community. We celebrate diversity, encourage open dialogue, and foster an environment where ideas can flourish. At brighthush, you’ll find:

• Weekly virtual coffee chats and cross‑team knowledge‑sharing sessions.
• Inclusive decision‑making processes that value every voice.
• A commitment to work‑life balance, with flexible hours and generous paid time off.
• Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.
• Access to wellness programs, including virtual fitness classes and mental health resources.
• Recognition programs that celebrate individual and team achievements.

Compensation & Perks

We believe in rewarding excellence. While specific figures are tailored to experience and location, you can expect:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to quality and productivity metrics.
• Full health insurance coverage for you and your dependents.
• Generous paid vacation and sick leave.
• Annual tuition reimbursement for relevant courses from brighthush and other accredited platforms.
• Access to wellness programs, including virtual fitness classes and mental health resources.
• Flexible work arrangements and a supportive remote‑work infrastructure.
• Employee referral bonuses and team incentive programs.

How to Apply

Ready to join a team that’s redefining FinTech? Submit your application in English only. We appreciate your interest and will review all submissions with strict confidentiality. Only candidates selected for interviews will be contacted.

Join brighthush – Shape the Future of FinTech

As a vital member of our support team, you’ll help empower traders worldwide, ensuring they have the tools and confidence to succeed. If you’re passionate about customer experience, thrive in a dynamic environment, and speak Arabic, French, and English fluently, we want to hear from you.

Take the next step in your career. Apply today and become part of a community that values talent, innovation, and dedication.

Note: All applications will be treated with strict confidence. We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.

#LI-LR1