Multilingual Customer Support Specialist – Fuel Card & Fleet Operations Expert (English, Hindi, Punjabi) – Remote – Join brighthush's Innovative Fleet Technology Team

About brighthush

brighthush is more than a transportation technology company; it is a catalyst for transformation in the trucking and logistics sector. By blending cutting‑edge digital platforms with flexible financial solutions, we empower fleets of every size—from solo owner‑operators to multi‑fleet enterprises—to operate smarter, save money, and focus on what truly matters: delivering goods on time and on budget. Our suite of tools streamlines fuel procurement, back‑office processes, and fleet analytics, eliminating the friction that has long plagued the logistics industry.

Our mission is simple yet powerful: remove the friction that trucking companies face every day. Whether it’s managing fuel costs on the road, streamlining back‑office processes, or unlocking new growth opportunities, brighthush is the trusted partner that understands the realities of the industry and delivers solutions that keep fleets moving forward.

Why Join brighthush?

At brighthush, we believe that the people behind the wheels are the heart of the industry. Our culture is built on respect, collaboration, and a relentless focus on customer success. As a member of our team, you’ll enjoy:

• Impactful work – Your support will directly influence the daily operations of thousands of carriers, ensuring they stay productive and profitable.
• Inclusive environment – We celebrate diversity and encourage every voice to be heard, from seasoned veterans to fresh talent.
• Growth opportunities – Whether you’re looking to deepen your expertise in customer support or transition into product, sales, or engineering, brighthush provides clear career pathways and mentorship.
• Flexible remote work – Work from anywhere in North America while staying connected to a vibrant, collaborative team.
• Competitive compensation and benefits – We offer a comprehensive package that includes health, dental, vision, 401(k), paid time off, and more.

Role Overview

As a Multilingual Customer Support Specialist at brighthush, you will be the first line of assistance for our carrier partners when they encounter challenges. You’ll handle a wide range of support channels—including email, live chat, phone, and WhatsApp—ensuring that every interaction is resolved efficiently, accurately, and with a personal touch. Your ability to communicate fluently in English, Hindi, and Punjabi will be essential in building trust and delivering clear, jargon‑free explanations to our diverse customer base.

Key Responsibilities

• Ticket Ownership – Manage customer tickets end‑to‑end in HubSpot Service Hub, from intake to resolution, across all communication channels.
• Multilingual Support – Provide seamless support in English, Hindi, and Punjabi, switching languages as needed to match the customer’s preference.
• Fuel Card Expertise – Resolve a broad spectrum of fuel card issues, including activations, PIN resets, declined transactions, spend and product limits, lost or stolen cards, and disputed charges.
• Billing & Statements – Explain statements, billing cycles, fuel discounts, and network pricing in clear, non‑technical language.
• SLA Compliance – Meet first‑response and resolution targets, maintaining accurate ticket records and adhering to SLA goals.
• Issue Escalation & Reporting – Identify recurring issues, flag them for product and engineering teams, and contribute to monthly reporting.
• Knowledge Base Management – Write, update, and maintain knowledge base articles and saved replies, ensuring Hindi and Punjabi versions are accurate and helpful.
• Customer Advocacy – Act as the voice of the customer within brighthush, providing feedback to improve products, processes, and overall customer experience.

Essential Qualifications

• Minimum of 2 years of hands‑on customer support experience across email, chat, and phone.
• Professional fluency in English, Hindi, and Punjabi—both spoken and written.
• Hands‑on experience with HubSpot Service Hub, including ticket pipelines, custom views, SLA goals, and ticket routing.
• Experience handling billing, payment, or transaction inquiries.
• Excellent written and verbal communication skills, with the ability to explain technical issues to non‑technical customers.
• Strong problem‑solving skills and meticulous attention to detail.
• Ability to remain calm and composed when dealing with frustrated customers in time‑sensitive situations.
• Availability to work North American business hours (9 AM–5 PM EST).
• Reliable high‑speed internet and a quiet workspace for taking calls.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Familiarity with fuel card programs and fleet management solutions.
• Knowledge of CRM best practices and customer success metrics.
• Experience with multilingual knowledge base creation and translation workflows.
• Previous remote work experience with a distributed team.

Skills & Competencies

• Customer‑centric mindset with a passion for problem resolution.
• Strong analytical and troubleshooting abilities.
• Proficiency in using CRM and ticketing systems, especially HubSpot.
• Excellent time‑management and organizational skills.
• Adaptability to changing priorities and fast‑paced environments.
• Team collaboration and cross‑functional communication.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear pathways for advancement. As a Customer Support Specialist, you will have the opportunity to:

• Progress to a Senior Support Engineer or Team Lead role, overseeing a group of support agents.
• Transition into Product Management or Customer Success, leveraging your deep customer insights.
• Participate in cross‑functional projects that shape the future of our platform.
• Attend industry conferences, webinars, and training sessions to stay ahead of market trends.
• Earn certifications in HubSpot, customer service excellence, and logistics technology.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and innovation. Our remote teams are connected through regular virtual stand‑ups, knowledge‑sharing sessions, and informal “coffee chats.” We celebrate milestones together, whether it’s a product launch, a customer success story, or a personal achievement. Our values—customer obsession, ownership, and continuous improvement—guide every decision and interaction.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses tied to SLA achievement and customer satisfaction.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work hours and the ability to work from any location in North America.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness programs, including mental health resources and fitness stipends.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced, multilingual environment, and want to make a tangible impact on the trucking industry, we want to hear from you. Submit your application through the link below and join the brighthush team in redefining fleet operations for the future.