Senior Strategic Customer Success Manager – Retail & E‑Commerce Growth & Data Insight Specialist, Championing Customer Experience at brighthush

About brighthush

brighthush is the leading retail‑marketing platform that turns shopper data into high‑impact, revenue‑driving campaigns. We empower direct‑to‑consumer brands and omnichannel retailers to deliver personalized experiences that keep customers coming back. By blending advanced data science with intuitive, user‑friendly tools, we help our clients unlock the full value of every customer interaction.

Founded on a passion for data‑driven storytelling, brighthush has evolved from a niche startup into a global partner for industry leaders. Our culture is built on curiosity, collaboration, and a relentless focus on measurable impact. If you thrive in a fast‑paced, innovative environment and want to help shape the future of retail, brighthush is the place for you.

Why Join brighthush?

• Impact at Scale: Partner with top‑tier retailers and brands, influencing millions of shoppers worldwide.
• Career Growth: Clear pathways to senior and leadership roles within Customer Success, backed by mentorship and professional development.
• Innovative Tools: Access to proprietary analytics, AI‑powered insights, and a collaborative tech stack that keeps you at the forefront of industry trends.
• Inclusive Culture: A diverse, supportive community that values every voice and encourages continuous learning.
• Competitive Compensation: Base salary, performance bonuses, equity, and comprehensive benefits that reward your hard work.

About the Role

As a Senior Strategic Customer Success Manager at brighthush, you will be the trusted partner for a portfolio of retail and direct‑to‑consumer brands. Your primary mission is to ensure that each client’s marketing programs not only meet but exceed their revenue and engagement goals. You will act as the bridge between data, strategy, and client relationships, translating complex analytics into actionable insights that drive growth.

Key Responsibilities

• Account Health & Performance: Own the day‑to‑day health of your accounts, delivering concise, data‑rich reports that highlight wins, losses, and trends across daily, weekly, monthly, and year‑over‑year periods.
• Insight Generation: Analyze key performance indicators—traffic, events, click‑through rates, conversion rates, and more—to uncover the drivers behind campaign outcomes.
• Strategic Recommendations: Communicate insights and actionable recommendations to marketing stakeholders, guiding hypothesis testing and data‑driven decision making.
• Diagnostic Ownership: Conduct primary diagnostics using brighthush’s analytics platform, Looker, and Google Sheets to isolate performance changes and root causes.
• Client Engagement: Proactively schedule alignment meetings, document outcomes, and manage follow‑ups to ensure action items are completed and objectives are met.
• Renewal & Upsell Support: Monitor account performance against historical benchmarks and client goals, crafting strategies that support renewals and identify upsell opportunities.
• Cross‑Functional Collaboration: Work closely with product, engineering, and marketing teams to share updates, gather insights, and request support when needed.
• Relationship Building: Build strong, trust‑based relationships with client stakeholders, positioning yourself as a genuine extension of their marketing team.

What You’ll Bring

• Retail & E‑Commerce Expertise: Prior experience working with or for retailers, or a deep understanding of the retail and e‑commerce landscape.
• Analytical Proficiency: Comfort with analytics tools such as brighthush, Excel, or Google Sheets, and the ability to craft compelling performance narratives from data.
• Communication Mastery: Strong verbal and written communication skills, with the ability to distill complex insights for both operational and executive audiences.
• Proactive Mindset: A solution‑oriented approach that involves probing the right data sources, evaluating alternatives, and seeking help when necessary.
• Collaboration & Accountability: A collaborative attitude, a sense of ownership, and the flexibility to remain positive amid change.
• Commercial Acumen: Basic familiarity with contract timelines, consumption metrics, and how performance can influence renewal or upsell decisions.

Essential Qualifications

• 3+ years of customer success, account management, or client‑facing analytics experience in the retail or marketing technology space.
• Proven track record of driving measurable results for clients through data‑driven insights.
• Strong analytical mindset with proficiency in data visualization and reporting tools.
• Excellent interpersonal skills and the ability to build trust with stakeholders at all levels.
• Self‑starter who thrives in a fast‑paced, dynamic environment.

Preferred Qualifications

• Experience with marketing automation or personalization platforms.
• Knowledge of retail metrics such as average order value, customer lifetime value, and churn.
• Background in SaaS or subscription‑based business models.
• Multilingual abilities or experience working with international brands.

Skills & Competencies

• Data Analysis & Interpretation
• Strategic Planning & Execution
• Stakeholder Management
• Problem Solving & Critical Thinking
• Project Management & Prioritization
• Adaptability & Resilience
• Team Collaboration & Influence

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Manager, you will:

• Progress to Senior Customer Success Manager, then to Director or VP of Customer Success, shaping strategy and leading high‑impact teams.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that broaden your skill set.
• Attend industry conferences, webinars, and workshops to stay ahead of retail and marketing technology trends.
• Contribute to internal knowledge bases, creating best‑practice guides and case studies that benefit the entire organization.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and continuous improvement. Our remote‑first model empowers employees to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep everyone aligned on vision and progress.
• Monthly hackathons and innovation challenges that encourage creative problem solving.
• Regular one‑on‑one sessions with managers to discuss career goals and personal development.
• A vibrant virtual community with social events, wellness programs, and volunteer opportunities.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonuses tied to client success metrics.
• Equity options that allow you to share in the company’s growth.
• Comprehensive health, dental, and vision insurance.
• Flexible paid time off, parental leave, and a generous holiday schedule.
• Professional development stipend and access to online learning platforms.
• Wellness benefits such as gym memberships, meditation apps, and mental health support.

Ready to Make an Impact?

If you are a data‑savvy, client‑centric professional who thrives on turning insights into action, we want to hear from you. Join brighthush and become part of a team that is redefining the future of retail marketing. Your expertise will help brands create unforgettable shopping experiences that drive loyalty and revenue.

Apply today and start your journey with brighthush—where your insights become the catalyst for growth.