Multilingual Customer Support Specialist – German, Spanish & English – Remote Full‑Time – Join brighthush’s Innovative Logistics & Technology Success Team

About brighthush

brighthush is a trailblazer in the global logistics ecosystem, redefining how goods move across continents through a blend of intelligent software, real‑time data analytics, and a relentless focus on customer success. Our platform powers shippers, carriers, and supply‑chain partners across Europe, North America, and Asia, delivering faster, more transparent, and cost‑effective freight solutions. At brighthush, we believe that technology is only as powerful as the people who build, support, and innovate it. That’s why we invest heavily in our teams through continuous learning, mentorship, and a culture that celebrates curiosity, collaboration, and impact.

Role Overview

We’re seeking a Multilingual Customer Support Specialist who thrives in a fast‑paced, tech‑centric environment and is passionate about delivering world‑class support to our global client base. If you speak German, Spanish, and English fluently, enjoy problem‑solving, and want to be part of a team that drives continuous improvement and innovation, this role is for you.

As the first line of contact for our customers, you will ensure every interaction is handled with professionalism, empathy, and efficiency. You’ll collaborate closely with product, engineering, and sales teams to resolve issues, gather feedback, and help shape the future of our platform.

Key Responsibilities

• Customer Support Excellence: Respond to inbound inquiries via phone, email, and chat, diagnosing and resolving issues across our logistics platform.
• Issue Escalation & Collaboration: Identify complex problems that require escalation, coordinate with engineering and product teams, and provide timely updates to customers.
• Data‑Driven Analysis: Track and analyze support metrics (ticket volume, resolution time, customer satisfaction scores) to identify trends and recommend process improvements.
• Continuous Improvement Initiatives: Participate in cross‑functional projects aimed at enhancing product usability, reducing friction, and increasing customer retention.
• Knowledge Base Management: Create, update, and maintain clear, concise documentation and FAQs to empower customers and reduce repetitive inquiries.
• Multilingual Communication: Deliver support in German, Spanish, and English, ensuring cultural sensitivity and clarity in all communications.
• Customer Advocacy: Act as the voice of the customer within brighthush, sharing insights and feedback that drive product roadmap decisions.

Essential Qualifications

• Fluency in German, Spanish, and English (written and spoken).
• Strong analytical mindset with the ability to troubleshoot and resolve technical issues.
• Excellent written and verbal communication skills.
• Customer‑centric attitude and a genuine desire to help people.
• Basic understanding of IT concepts (software, cloud services, APIs) is a plus.
• Experience with CRM or ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow) is desirable but not mandatory.
• Self‑motivated, organized, and able to manage multiple priorities in a remote setting.

Preferred Qualifications

• Prior experience in a customer support or help‑desk role, especially within the logistics or technology sectors.
• Knowledge of logistics terminology, supply‑chain processes, or freight management.
• Experience with data analysis tools (Excel, Power BI, Tableau) and the ability to generate actionable insights.
• Familiarity with Agile methodologies and cross‑functional collaboration.
• Additional language proficiency (e.g., French, Portuguese) is a bonus.

Skills & Competencies

• Problem‑Solving: Ability to diagnose root causes quickly and propose effective solutions.
• Communication: Clear, concise, and empathetic communication across multiple channels.
• Adaptability: Comfortable working in a dynamic environment with evolving priorities.
• Team Collaboration: Strong interpersonal skills and a collaborative mindset.
• Time Management: Efficiently prioritize tasks and meet deadlines in a remote setting.
• Tech Savviness: Comfortable learning new software tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent and providing clear career pathways. As a Customer Support Specialist, you’ll have the chance to:

• Advance into senior support roles, such as Support Manager or Customer Success Lead.
• Transition into product or engineering teams by leveraging your deep customer insights.
• Participate in specialized training programs covering logistics, data analytics, and cloud technologies.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Take on project leadership roles that influence product development and customer experience.

Work Environment & Company Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first approach means you can work from anywhere in Germany or Ulm, with flexible hours that respect work‑life balance. We also host quarterly virtual team‑building events, hackathons, and knowledge‑sharing sessions to keep the energy high and the learning continuous.

Key cultural pillars include:

• Customer Obsession: Every decision is guided by the goal of delivering exceptional value to our clients.
• Continuous Improvement: We celebrate experimentation, data‑driven insights, and iterative progress.
• Diversity & Inclusion: We value diverse perspectives and foster an environment where everyone feels heard.
• Collaboration: Cross‑functional teamwork is at the heart of our success.
• Growth Mindset: We encourage curiosity, learning, and professional development.

Compensation, Perks, and Benefits

While specific figures vary based on location and experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for remote customer support roles.
• Performance‑based bonuses and incentive programs.
• Comprehensive health and wellness benefits (medical, dental, vision).
• Flexible working hours and a fully remote work setup.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Employee stock‑option or equity program to share in the company’s success.
• Regular team events, virtual coffee chats, and community outreach initiatives.

How to Apply

Ready to bring your multilingual support expertise to a dynamic, tech‑driven environment? Click the link below to submit your application and join the brighthush family. We’re excited to learn how you can help shape the future of logistics and technology.

Apply to this role at brighthush

Why brighthush?

At brighthush, you’ll find more than just a job—you’ll discover a community of innovators, problem‑solvers, and dreamers who are committed to making a tangible impact on the world’s supply chains. If you’re passionate about technology, love working with people, and want to grow in a supportive, forward‑thinking environment, we want to hear from you.

Join us, and let’s build the future of logistics together.