Multilingual Dutch Customer Care Specialist – Remote, Greece – Energy & Sustainability at brighthush

About brighthush and the Energy & Sustainability Landscape

At brighthush, we are redefining how people experience energy. Our mission is to empower communities with reliable, sustainable power solutions while delivering world‑class customer service. With a growing portfolio that spans renewable generation, smart grid technologies, and customer‑centric billing platforms, brighthush is at the forefront of the green energy revolution. We believe that exceptional service is the cornerstone of customer loyalty, and we are looking for passionate individuals who share that vision.

Why Greece? Greece is not only a country steeped in history and culture, but it is also emerging as a strategic hub for renewable energy projects across the Mediterranean. From wind farms on the Ionian coast to solar arrays in the Aegean, Greece offers a vibrant environment for innovation and growth. By joining brighthush in Greece, you will be part of a dynamic team that is shaping the future of energy while enjoying the Mediterranean lifestyle, stunning coastlines, and rich culinary traditions.

Role Overview

As a Multilingual Dutch Customer Care Specialist, you will be the frontline of brighthush’s customer experience. You will handle inbound calls, chats, and emails from Dutch‑speaking customers, ensuring that every interaction reflects the highest standards of professionalism, empathy, and efficiency. Your role will be pivotal in maintaining customer satisfaction, resolving issues, and identifying opportunities for upselling and cross‑selling services.

Key Responsibilities

• Customer Support Excellence: Respond to inquiries regarding billing, payments, contract changes, and service requests with clarity and accuracy.
• Issue Resolution: Investigate and resolve complaints such as overcharges, payment discrepancies, and service interruptions, following brighthush’s escalation procedures.
• Service Promotion: Identify and communicate relevant product or service upgrades to customers in a consultative, customer‑first manner.
• Data Management: Log all interactions in the CRM system, ensuring data integrity and compliance with GDPR and internal data governance policies.
• Process Improvement: Provide feedback on common pain points and suggest enhancements to scripts, knowledge bases, and support workflows.
• Team Collaboration: Participate in daily huddles, share best practices, and support peers in achieving team KPIs.
• Continuous Learning: Engage in ongoing training to stay current on product updates, regulatory changes, and customer service best practices.

Essential Qualifications

• Native‑level fluency in Dutch (written and spoken).
• Proficient in English (minimum B2 level) to facilitate cross‑functional communication.
• Strong written and verbal communication skills, with the ability to convey complex information clearly.
• Experience with CRM platforms (e.g., Salesforce, Zendesk, HubSpot) is highly desirable.
• Basic computer literacy: comfortable navigating multiple applications, troubleshooting common software issues, and using keyboard shortcuts.
• Excellent multitasking abilities, with a proven track record of managing simultaneous tasks while maintaining high quality.
• Proactive mindset: takes initiative, asks insightful questions, and proposes solutions.
• Adaptability: thrives in a fast‑changing environment and can pivot quickly between tasks.
• Strong customer‑orientation: demonstrates empathy, patience, and a genuine desire to help.

Preferred Qualifications

• Previous experience in a customer support role within the energy, utilities, or telecommunications sector.
• Knowledge of Dutch billing terminology and common customer pain points in the energy market.
• Experience with call‑center metrics (e.g., AHT, CSAT, NPS) and a data‑driven approach to performance improvement.
• Familiarity with remote work tools such as Zoom, Teams, and collaboration platforms.
• Additional language skills (e.g., Greek, English, French) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Prioritizes the customer’s needs and seeks to exceed expectations.
• Problem‑Solving: Analyzes issues, identifies root causes, and implements effective solutions.
• Technical Aptitude: Comfortable learning new software, troubleshooting basic technical issues, and using data dashboards.
• Time Management: Balances multiple priorities, meets deadlines, and maintains productivity in a remote setting.
• Collaboration: Works effectively with cross‑functional teams, including sales, billing, and technical support.
• Resilience: Handles high‑volume periods and challenging customer interactions with composure.

Career Growth & Learning Opportunities

At brighthush, we are committed to nurturing talent and providing clear career pathways. As a Customer Care Specialist, you will have the opportunity to:

• Advance to a Senior Agent role, taking on more complex cases and mentoring new hires.
• Transition into a Team Lead or Manager position, overseeing a group of agents and shaping support strategy.
• Participate in cross‑departmental projects, such as product launches, customer experience initiatives, or process automation.
• Access a comprehensive learning portal that includes courses on customer service excellence, energy industry fundamentals, and leadership development.
• Earn certifications in CRM platforms, customer experience frameworks, and data analytics.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and well‑being. Key highlights include:

• Remote Flexibility: Work from the comfort of your home in Greece, with a structured 40‑hour week (Monday‑Friday) and the flexibility to manage your own schedule.
• Inclusive Community: A diverse, multicultural team that values different perspectives and encourages open dialogue.
• Employee Well‑Being: Comprehensive health insurance, mental health resources, and wellness programs.
• Social Impact: Contribute to sustainable energy solutions that benefit communities worldwide.
• Recognition & Rewards: Performance bonuses, peer recognition programs, and regular feedback loops.

Compensation, Perks, and Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer support roles.
• Performance‑based bonus structure tied to key metrics such as CSAT, NPS, and resolution time.
• Relocation package covering flight costs, a short‑term hotel stay, and assistance with settling into your new home.
• Private health insurance covering you and your immediate family.
• Paid training period to ensure you are fully equipped to succeed.
• Annual professional development budget for courses, conferences, and certifications.
• Flexible work hours and a supportive remote work environment.

How to Apply

If you are ready to bring your Dutch language skills, customer‑service expertise, and passion for sustainable energy to a forward‑thinking company, we would love to hear from you. Please submit your resume and a brief cover letter outlining why you would be a great fit for brighthush.

Ready to join a team that is shaping the future of energy? Click the button below to apply now.

We look forward to welcoming you to the brighthush family!