Multilingual French‑Speaking Customer Experience Associate – Luxury Hospitality & Design Services

About brighthush

brighthush is not just a retailer; it is a global curator of taste, a thought leader in interior design, and a pioneer in creating immersive living experiences. With a portfolio that spans iconic designers, artisanal craftsmanship, and cutting‑edge technology, brighthush has redefined how luxury home furnishings are discovered, experienced, and lived. Our mission is to elevate everyday spaces into works of art, and we do that by building an ecosystem that blends products, places, services, and design expertise into a seamless, unforgettable journey for our clients.

At brighthush, we believe that the “right” people are our greatest asset. We seek individuals who bring high energy, creativity, and a relentless drive to solve problems with elegance. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering first‑class service, you will find a home here.

Why Join brighthush?

• Global Impact: Work with a brand that is recognized worldwide for its commitment to design excellence and customer experience.
• Career Growth: We invest in continuous learning—internal training, mentorship programs, and cross‑functional projects that broaden your skill set.
• Inclusive Culture: brighthush is an equal‑opportunity employer that celebrates diversity and fosters an environment where every voice is heard.
• Competitive Compensation: A flexible hourly rate that reflects your experience, paired with performance‑based incentives.
• Perks & Benefits: Comprehensive health coverage, generous paid time off, employee discounts on our luxury collections, and a flexible work schedule that supports work‑life balance.

Role Overview

As a Multilingual French‑Speaking Customer Experience Associate, you will be the face of brighthush’s hospitality division, delivering an unparalleled level of service to our discerning clientele. Your day‑to‑day responsibilities will involve engaging with customers, understanding their unique needs, and guiding them through our curated selection of products and design services. You will collaborate with cross‑functional teams—including sales, interior design, and operations—to ensure that every interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Live brighthush’s Vision, Values, and Beliefs in every customer interaction.
• Represent the brighthush brand with polished communication, impeccable personal appearance, and unwavering professionalism.
• Engage with customers to identify their needs, preferences, and design aspirations, and partner them with the most suitable associates to deliver exceptional service.
• Collaborate with cross‑functional partners and leaders to ensure that customer expectations are not only met but exceeded.
• Build brand loyalty and revenue by demonstrating deep knowledge of brighthush’s product offerings, processes, and systems.
• Innovate with an entrepreneurial spirit, continuously seeking ways to enhance the customer journey and strengthen relationships.
• Qualify and educate potential design customers on the services offered by brighthush Interior Design.
• Maintain accurate, up‑to‑date records of customer interactions in Salesforce and other CRM tools.
• Participate in ongoing training to stay current on new products, design trends, and service protocols.
• Handle escalated customer concerns with empathy, professionalism, and a focus on resolution.

Essential Qualifications

• Minimum of 1 year of experience in customer service, preferably within luxury retail or hospitality.
• Fluency in French (written and spoken) and strong communication skills in English.
• Poise and confidence to interact with high‑end customers while maintaining confidentiality.
• Relationship‑driven mindset with a passion for delivering first‑class service.
• Ability to manage multiple priorities and respond to dynamic customer needs.
• Exceptional analytical, problem‑solving, and decision‑making skills.
• Strategic thinker who is highly organized and results‑oriented.
• Excellent verbal and written communication skills.
• Commitment to quality with meticulous attention to detail.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Applications.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in interior design or a related creative field.
• Knowledge of contemporary design trends and luxury home furnishings.
• Previous exposure to CRM systems and data analytics.
• Strong interpersonal skills and the ability to build rapport quickly.
• Experience working in a fast‑paced, high‑volume environment.

What You’ll Bring to the Table

• Customer‑Centric Mindset: You genuinely care about creating memorable experiences for each client.
• Communication Excellence: You articulate ideas clearly and listen actively, ensuring that customer needs are fully understood.
• Adaptability: You thrive in a dynamic environment and can pivot quickly to meet evolving priorities.
• Team Player: You collaborate seamlessly with colleagues across departments to deliver a unified brand experience.
• Problem‑Solving Skills: You approach challenges with a solution‑oriented mindset and a calm demeanor.
• Design Sensibility: You have an eye for aesthetics and an appreciation for the craftsmanship behind luxury furnishings.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Cross‑functional projects that expose you to different facets of the business, from product sourcing to interior design.
• Regular workshops on design trends, customer psychology, and advanced sales techniques.
• Opportunities to lead initiatives that improve customer experience and operational efficiency.
• Clear career pathways that can lead to roles in sales, design consulting, operations, or brand management.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and respect. Our remote‑first approach means you can work from the comfort of your home office while staying connected to a vibrant, global team. We celebrate diversity, encourage open dialogue, and reward creativity. Every team member is empowered to “do the right thing” and to contribute ideas that shape the future of luxury living.

Compensation & Benefits

Our hourly rate ranges from $21.00 to $38.00, depending on experience and location. In addition to competitive pay, we offer:

• Health, dental, and vision insurance options.
• Paid time off, including holidays and personal days.
• Employee discounts on brighthush products and services.
• Flexible scheduling to accommodate personal commitments.
• Performance bonuses and recognition programs.

How to Apply

Ready to elevate your career in luxury hospitality and design? Submit your application through the link below and join a team that values creativity, excellence, and a passion for delivering unforgettable customer experiences.

Apply to brighthush Today

Join brighthush – Where Every Interaction is a Masterpiece

At brighthush, we don’t just sell furniture; we craft stories, curate spaces, and create lasting memories. If you are a French‑speaking professional who thrives on delivering luxury service, we invite you to bring your energy, creativity, and dedication to our team. Together, we will continue to set the standard for what it means to experience true design excellence.