Multilingual Norwegian Customer Service Advisor – Remote Work in Portugal – Elevate Global Customer Experience
About brighthush
brighthush is a forward‑thinking, customer‑centric organization that thrives on delivering exceptional experiences across the globe. With a diverse portfolio of brands that span e‑commerce, fintech, and lifestyle, we empower people to connect, shop, and thrive in a digital world. Our mission is to create seamless, human‑centered interactions that turn everyday moments into memorable stories. As a remote‑first company, brighthush values flexibility, innovation, and a culture of continuous learning. If you’re passionate about customer service, love languages, and want to make a real impact from the comfort of your own home, we invite you to join our vibrant team in Portugal.
Position Overview
We are seeking a Multilingual Norwegian Customer Service Advisor to join our global support team. In this role, you will be the voice of brighthush for our Norwegian‑speaking customers, handling inquiries, resolving issues, and ensuring a consistent brand experience across all communication channels. Working remotely from Portugal, you will collaborate with cross‑functional teams, contribute to process improvements, and help shape the future of our customer support ecosystem.
Key Responsibilities
- Provide timely, accurate assistance to Norwegian customers via phone, email, chat, and social messaging platforms.
- Adapt brighthush’s brand voice and tone to suit both private (direct contact) and public (social media, forums, e‑commerce reviews) interactions.
- Escalate complex or high‑priority issues to higher tiers of support following documented procedures.
- Document all customer interactions, case details, and resolution steps in our CRM system to maintain a single source of truth.
- Monitor and respond to customer feedback on social channels, ensuring a proactive and positive brand presence.
- Collaborate with product, technical, and marketing teams to provide insights and feedback that improve the customer journey.
- Participate in continuous training sessions to stay updated on product features, policies, and best practices.
- Contribute to the creation and refinement of support documentation, FAQs, and knowledge base articles.
- Track and report on key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
Essential Qualifications
- Native or near‑native proficiency in Norwegian.
- Strong command of English (both written and spoken) to collaborate with international teams.
- High school diploma or equivalent; higher education is a plus.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Experience in a customer‑service or call‑center environment is highly desirable.
- Excellent communication skills, both verbal and written.
- Self‑motivated, dynamic, and proactive with a strong sense of ownership.
- Based in Portugal and able to work from home with a reliable internet connection.
Preferred Qualifications
- Previous experience handling customer inquiries via social media or community forums.
- Knowledge of CRM platforms such as Zendesk, Freshdesk, or Salesforce.
- Experience with ticketing systems and workflow automation.
- Familiarity with e‑commerce platforms (Shopify, WooCommerce, Magento).
- Additional language skills (e.g., Danish, Swedish, or Spanish) are a bonus.
Skills & Competencies
- Customer‑Centric Mindset: Passionate about delivering outstanding service and turning challenges into opportunities.
- Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
- Adaptability: Comfortable navigating multiple communication channels and adjusting tone to fit the context.
- Time Management: Efficiently handle a high volume of tickets while maintaining quality.
- Collaboration: Work seamlessly with cross‑functional teams in a remote setting.
- Tech Savvy: Comfortable learning new tools and platforms on the fly.
- Attention to Detail: Accurate documentation and data entry.
Career Growth & Learning Opportunities
At brighthush, we believe that growth is a shared journey. As a Customer Service Advisor, you will have access to:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Regular skill‑building workshops covering advanced customer support techniques, product knowledge, and soft‑skill development.
- Clear career pathways to senior support roles, team lead positions, or cross‑functional roles in product, marketing, or operations.
- Annual performance reviews with actionable feedback and personalized development plans.
- Opportunities to contribute to process improvement projects, giving you a direct impact on the company’s success.
Work Environment & Company Culture
brighthush embraces a culture of inclusivity, transparency, and innovation. Our remote‑first model means you can work from the comfort of your home while staying connected through:
- Weekly virtual team huddles and monthly all‑hands meetings.
- Collaborative tools such as Slack, Microsoft Teams, and Asana.
- Open‑door communication channels with leadership and peers.
- Regular virtual social events, game nights, and wellness challenges.
- A commitment to work‑life balance, with flexible scheduling and generous paid time off.
Compensation, Perks & Benefits
While specific figures may vary based on experience, brighthush offers a competitive compensation package that includes:
- Base salary paid over 14 months, ensuring a stable income throughout the year.
- Performance‑based bonus structure tied to individual and team metrics.
- Fully remote work setup with a stipend for home‑office equipment and high‑speed internet.
- Health and wellness benefits, including medical coverage and mental‑health resources.
- Professional development budget for courses, certifications, and conferences.
- Employee recognition programs and annual company retreats.
How to Apply
Ready to bring your language skills, customer‑service expertise, and passion for excellence to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We look forward to exploring how you can help us create unforgettable experiences for our Norwegian customers, all from the comfort of your home in Portugal.