Multilingual Remote Customer Support Specialist – French & English – Drive Global Customer Success & Innovation at brighthush

About brighthush – A Trailblazer in Customer‑Centric Business Services

brighthush is not just a service provider; we are a movement that reimagines how businesses connect with their customers. With a presence in finance, technology, logistics, and beyond, we empower our partners to deliver seamless, customer‑centric solutions that drive growth, loyalty, and measurable impact. Our mission is simple yet powerful: transform every customer interaction into a memorable experience that fuels both business success and customer delight.

As we expand our global footprint, we’re building a world‑class support team that speaks the languages of our clients and embodies the spirit of innovation. If you are passionate about helping people, fluent in both French and English, and eager to grow your career while working from anywhere, brighthush is the place for you.

Key Responsibilities – What You’ll Do Every Day

• Deliver Exceptional Support: Respond to French‑speaking customer inquiries via chat, email, and phone with professionalism, empathy, and accuracy. Your tone will set the standard for our brand.
• Resolve Issues Efficiently: Diagnose problems, provide step‑by‑step solutions, and follow up to ensure complete satisfaction. You’ll own the ticket from start to finish.
• Maintain Knowledge Base: Update FAQs, create new support articles, and share insights with the team to improve self‑service resources. Your content will become the go‑to guide for thousands of users.
• Collaborate Across Teams: Work closely with product, engineering, and sales to relay customer feedback and advocate for user‑centric improvements. Your voice will shape the roadmap.
• Track Metrics: Monitor key performance indicators such as response time, resolution rate, and customer satisfaction scores, and report findings to leadership. Data‑driven decisions are at the core of our culture.
• Adhere to Policies: Follow company guidelines on data privacy, security, and communication standards to protect customer information. Compliance is non‑negotiable.
• Continuous Learning: Participate in regular training sessions, webinars, and product updates to stay ahead of industry trends and sharpen your skill set.

Essential Qualifications – What We Expect

• Native or near‑native fluency in French and strong command of English (written and spoken).
• Minimum of 1–2 years of customer support experience, preferably in a SaaS or business‑services context.
• Proficiency with help‑desk platforms (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
• Excellent written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Strong problem‑solving mindset and the capacity to handle multiple tickets simultaneously.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote setting.
• Basic understanding of data privacy regulations (GDPR, CCPA) is a plus.

Preferred Qualifications – What Gives You an Edge

• Experience supporting French‑speaking customers in a multinational environment.
• Knowledge of the financial services or technology sectors.
• Experience with ticketing automation, chatbots, or AI‑driven support tools.
• Previous remote work experience with a distributed team.
• Certification in customer service excellence or related fields.

Skills & Competencies for Success

• Communication: Clear, concise, and courteous in all interactions.
• Empathy: Ability to understand and share the feelings of customers.
• Technical Aptitude: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Time Management: Prioritize tasks effectively to meet SLA targets.
• Adaptability: Thrive in a dynamic environment with evolving processes and products.
• Team Player: Collaborate with colleagues across time zones and functions.

Career Growth & Learning Opportunities – Your Path at brighthush

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Support Specialist, you’ll have the chance to:

• Advance to a Senior Support Engineer or Team Lead role within 12–18 months.
• Transition into Product Management, Quality Assurance, or Customer Success based on your interests.
• Participate in a structured mentorship program with senior leaders.
• Attend industry conferences, workshops, and online courses funded by the company.
• Earn certifications in customer experience, project management, or relevant technical domains.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and inclusivity. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual coffee chats and monthly town‑hall meetings.
• Cross‑functional hackathons that encourage creative problem‑solving.
• A flexible work schedule that respects your personal life and peak productivity times.
• Access to a digital collaboration hub (Slack, Teams, Miro) for real‑time communication.
• Regular feedback loops and performance reviews focused on growth.

Compensation, Perks, and Benefits – What We Offer

While specific figures vary by location and experience, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates for remote French‑speaking support roles.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Health, dental, and vision insurance options for you and your dependents.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Home‑office stipend to equip you with the tools you need for success.
• Unlimited learning budget for courses, books, and certifications.
• Employee wellness program, including virtual fitness classes and mental health resources.

Why brighthush?

Choosing brighthush means joining a forward‑thinking organization that values:

• Innovation: We’re constantly iterating on our products and processes to stay ahead of the curve.
• Diversity: Our team spans continents, cultures, and perspectives, enriching every customer interaction.
• Impact: Your work directly influences customer satisfaction and the company’s growth trajectory.
• Flexibility: Work from anywhere, on a schedule that suits you, while staying connected to a global team.

How to Apply – Take the Next Step

Ready to elevate your customer support career and make a real difference? Submit your resume and a brief cover letter highlighting your experience with French‑speaking clients and your passion for service excellence. We look forward to welcoming you to the brighthush family.