Norwegian‑Speaking Customer Support Specialist – Remote, Greece – Elevate Global Customer Experience with brighthush

Welcome to brighthush – Where Innovation Meets Exceptional Service

At brighthush, we are more than a leading home‑appliance brand; we are a global community dedicated to transforming everyday living through cutting‑edge technology and heartfelt customer care. With a footprint in over 80 countries, our mission is simple yet powerful: to blend advanced engineering with a human touch, ensuring every customer feels heard, supported, and truly valued. Whether you’re a seasoned professional or just starting your career, brighthush offers a vibrant, inclusive environment where your talents can thrive and your ideas can shape the future of smart living.

Why Choose brighthush?

Our culture is built on the pillars of collaboration, continuous learning, and inclusivity. We believe that great work begins with great people, and we invest in our team’s growth through mentorship, skill‑building workshops, and a flexible, remote‑first approach that lets you work from anywhere in Greece while staying connected to a dynamic, international network. At brighthush, you’ll find:

• Empowering autonomy and trust in a fully remote setting.
• Opportunities to collaborate with product, engineering, and logistics experts worldwide.
• A commitment to work‑life balance, with generous vacation policies and mental‑health resources.
• Access to cutting‑edge tools and technologies that keep you at the forefront of customer support excellence.

Position Overview

We are seeking a Norwegian‑Speaking Customer Support Specialist to become the first point of contact for our Norwegian‑speaking customers. In this fully remote role, you will deliver world‑class support from the comfort of your home in Greece, ensuring every interaction reflects brighthush’s dedication to quality, empathy, and innovation.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat in Norwegian, providing accurate and timely resolutions.
• Offer detailed product information, usage guidance, and troubleshooting steps to help customers maximize the value of their appliances.
• Handle complaints and escalations with empathy, professionalism, and a focus on customer satisfaction.
• Process refunds, exchanges, and new orders in accordance with company policies and procedures.
• Document all interactions in the CRM system, maintaining high data quality and compliance with GDPR.
• Collaborate with cross‑functional teams (Product, Engineering, Logistics) to resolve complex issues and share customer feedback.
• Follow up on open cases to ensure successful resolution and customer delight.
• Participate in continuous improvement initiatives, sharing insights that drive better service and product design.

Essential Qualifications

• Fluent in Norwegian (both written and spoken) with excellent communication skills.
• Strong command of English (written and spoken) to collaborate with international teams.
• Previous experience in customer support, technical troubleshooting, or a related field.
• Comfortable using computers, CRM platforms, and digital collaboration tools.
• Active listening skills and a genuine customer‑first mindset.
• Ability to work independently, manage time effectively, and meet performance metrics.
• Resides in Greece and is legally authorized to work remotely from there.

Preferred Qualifications

• Experience with household appliances, electronics, or commercial equipment.
• Knowledge of HVAC, kitchen appliances, or smart home technology.
• Previous remote work experience in a multinational environment.
• Familiarity with customer service best practices and quality standards.

Skills & Competencies

• Exceptional verbal and written communication in Norwegian and English.
• Problem‑solving mindset with the ability to diagnose and resolve technical issues.
• High emotional intelligence and the ability to remain calm under pressure.
• Proficiency in Microsoft Office, Google Workspace, and customer‑service software.
• Adaptability to changing priorities and a willingness to learn new technologies.
• Team player who thrives in a collaborative, cross‑functional environment.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer:

• Structured onboarding and continuous training programs led by industry experts.
• Mentorship from senior leaders across product, engineering, and operations.
• Opportunities to transition into product support, technical account management, or quality assurance.
• Access to internal learning platforms covering leadership, communication, and technical skills.
• Annual performance reviews with clear pathways for promotion and salary adjustments.

Work Environment & Culture

brighthush’s remote culture is built on trust, flexibility, and shared purpose. You’ll enjoy:

• Full flexibility to set your own schedule within core hours, allowing you to balance work and life.
• Regular virtual team‑building events, cultural celebrations, and community initiatives.
• A global network of colleagues from diverse backgrounds, fostering cross‑cultural collaboration.
• Access to a digital workspace that supports seamless communication and knowledge sharing.
• A commitment to work‑life balance, with generous vacation policies and mental health support.

Compensation & Benefits

While specific figures may vary, brighthush offers a competitive compensation package that includes:

• Base salary with 14 monthly payments, reflecting our commitment to financial stability.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health insurance coverage, including private medical care and dental plans.
• Employee discounts on brighthush products and partner services.
• Full relocation package for new hires, covering flight, temporary housing, and assistance with finding a permanent home in Athens or Thessaloniki.
• Free online Greek language lessons to help you integrate into the local community.
• Paid training with certified instructors to sharpen your technical and customer‑service skills.
• Access to wellness programs, including gym memberships and mindfulness resources.
• Annual company retreats and social events that celebrate achievements and build camaraderie.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a remote setting, and are ready to start a new chapter in Greece, we encourage you to apply today. Join brighthush and become part of a global team that values innovation, empathy, and continuous improvement.

To submit your application, click the link below and complete the online form. We look forward to exploring how your skills and aspirations align with our mission.