Operations Virtual Assistant – Systems & Process Excellence for Global Client Success

About brighthush

brighthush is a forward‑thinking, technology‑driven service organization that empowers businesses worldwide to scale with confidence. By combining cutting‑edge SaaS solutions, data‑centric operations, and a culture of continuous improvement, we help our clients transform complex workflows into streamlined, repeatable processes. Our remote‑first model means we’re not bound by geography; we’re bound by the ambition to deliver excellence, no matter where our team members are located.

Why Join brighthush?

At brighthush, we believe that the backbone of any high‑performing organization is a solid operational foundation. Our people are the architects of that foundation—designing, documenting, and refining the systems that keep the business moving forward. If you thrive on turning chaos into clarity, if you’re passionate about building SOPs that actually get followed, and if you enjoy collaborating across teams to drive measurable impact, you’ll find a home here.

What the Role Looks Like

As an Operations Virtual Assistant, you will be the guardian of our operational integrity. You’ll own the end‑to‑end lifecycle of process creation, documentation, and adoption. Your work will directly influence how efficiently our teams deliver value to clients and how smoothly our internal operations run.

Key Responsibilities

• Process Design & Documentation: Create, refine, and maintain SOPs for every operational function—from onboarding to incident response. Ensure each SOP is clear, actionable, and easily accessible.
• Process Adoption & Training: Champion SOP adoption by conducting training sessions, creating quick‑reference guides, and gathering feedback to iterate on documentation.
• Project & Deliverable Tracking: Use project management tools to monitor timelines, assign tasks, and follow up on deliverables across cross‑functional teams.
• Ticketing & Incident Management: Serve as the first line of support for operational tickets, triaging issues, coordinating with vendors, and ensuring timely resolution.
• Reporting & Quality Assurance: Build and maintain dashboards, KPI trackers, and operational reports. Perform data reconciliation to guarantee accuracy.
• Continuous Improvement: Analyze workflow bottlenecks, propose automation solutions, and collaborate with tech teams to implement process enhancements.
• Vendor & Partner Coordination: Liaise with external partners, ensuring contractual obligations are met and that communication flows smoothly.
• Compliance & Risk Management: Monitor adherence to internal policies and external regulations, flagging any deviations for corrective action.

Essential Qualifications

• Minimum 1 year of experience as a virtual assistant or in a similar remote support role.
• At least 1 year of hands‑on experience in operations, executive assistance, or administrative support, with a proven track record of process documentation and cross‑team coordination.
• Demonstrated leadership experience—managing projects, leading initiatives, or supervising a small team.
• Proficiency in project management tools such as ClickUp, Asana, Notion, or Airtable.
• Advanced skills in Google Workspace, especially Google Sheets (formulas, pivots, conditional formatting).
• Experience with CRM platforms (HubSpot, Zoho, Salesforce) and automation tools (Zapier, Go High Level).
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Background in SaaS or BPO environments, where process scalability is critical.
• Experience with data visualization tools such as Tableau or Power BI.
• Familiarity with compliance frameworks (GDPR, ISO 27001) and risk assessment methodologies.
• Previous exposure to remote-first company cultures and distributed team dynamics.
• Knowledge of additional productivity suites (Microsoft 365, Airtable, Monday.com).

Core Skills & Competencies

• Process Thinking: Ability to dissect complex workflows and rebuild them into efficient, repeatable processes.
• Attention to Detail: Precision in documentation, data entry, and quality assurance.
• Time Management: Prioritize tasks effectively, especially when juggling multiple projects across time zones.
• Collaboration: Work seamlessly with cross‑functional teams—engineering, sales, customer success, and external vendors.
• Problem Solving: Identify root causes, propose solutions, and implement improvements with minimal supervision.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Technology Savvy: Comfortable learning new tools and integrating them into existing workflows.

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. As you master operational excellence, you’ll be positioned to move into roles such as:

• Operations Manager – overseeing end‑to‑end operational strategy.
• Process Improvement Lead – spearheading large‑scale process transformations.
• Product Operations Specialist – bridging product development and customer success.
• Project Management Office (PMO) Lead – establishing governance and best practices across the organization.

We invest in your professional development through:

• Access to online learning platforms (LinkedIn Learning, Coursera, Udemy).
• Mentorship programs pairing you with senior leaders.
• Quarterly workshops on emerging tools, industry trends, and soft‑skill development.
• Opportunities to lead cross‑functional initiatives and present findings to executive leadership.

Work Environment & Culture at brighthush

Our remote‑first culture means you can work from anywhere, but we also foster a sense of community through:

• Weekly virtual coffee chats and team huddles.
• Monthly all‑hands meetings to share company updates and celebrate wins.
• Annual virtual retreats that blend learning sessions with team‑building activities.
• A culture of transparency, where ideas are welcomed and feedback is constructive.
• Commitment to work‑life balance, with flexible scheduling and generous time‑off policies.

Compensation & Benefits

While the exact compensation will be discussed during the interview process, we offer a competitive package that reflects your experience and the value you bring to brighthush. In addition to a base salary, you’ll enjoy:

• Fully remote work‑from‑home setup, including company‑provided equipment.
• Paid Time Off (PTO) – 40 hours in the first year, increasing to 120 hours with tenure.
• Sick Leave – 40 hours (16 available even during probation).
• Mental Health Leave – 8 hours per year.
• Special Leave – birthday, bereavement, and paternity leave.
• Holiday Observance – U.S. holidays plus select Philippine Holy Week dates.
• Health Coverage – HMO coverage with Maxicare upon regularization, with the option to add dependents.
• Wellness Support – access to wellness checks and mental health resources.
• 13th Month Pay – a standard benefit in the Philippines.
• Conversion of unused PTO to cash at year‑end.
• Welcome Kit and tokens for birthdays, milestones, and anniversaries.

How to Apply

Ready to take the next step in your career and help shape the future of operations at brighthush? Submit your resume, a cover letter that highlights your process‑building experience, and any relevant SOP samples or dashboards you’ve created. We’re excited to learn how you can contribute to our mission of operational excellence.

Join brighthush Today

We’re looking for a proactive, detail‑oriented Operations Virtual Assistant who can turn complex challenges into streamlined solutions. If you’re ready to own processes that scale, collaborate across teams, and drive measurable impact, we want to hear from you. Apply now and become an integral part of the brighthush family.