Senior Customer Success Account Manager – Global SaaS Solutions & Strategic Renewal Specialist at brighthush

About brighthush

brighthush is a global leader in intelligent agreement management, empowering businesses to transform how they create, sign, and analyze contracts. With a presence in more than 180 countries and a customer base that spans over 1.5 million users, we are redefining the contract lifecycle by unlocking the data hidden inside documents and integrating it seamlessly with the systems that drive business decisions. Our mission is simple yet powerful: make every agreement a source of insight, not a bottleneck.

Why Join brighthush?

At brighthush, we believe that the future of work is built on collaboration, transparency, and continuous learning. Our culture is rooted in:

• Innovation at Scale – You’ll work on cutting‑edge SaaS solutions that are adopted by Fortune 500 companies and fast‑growth startups alike.
• Impactful Work – Every customer success initiative directly influences revenue, retention, and the overall customer experience.
• Diverse & Inclusive Environment – We celebrate differences, encourage open dialogue, and provide equal opportunities for growth.
• Flexible Work Model – As a remote‑first organization, you can work from anywhere while staying connected to a vibrant global team.

Role Overview

As a Senior Customer Success Account Manager at brighthush, you will own a portfolio of high‑value accounts and be responsible for ensuring their continued success and growth. Your primary focus will be to drive adoption, secure renewals, and uncover upsell opportunities that align with each customer’s strategic objectives. You will collaborate closely with Sales, Product, and Customer Success teams to deliver a seamless experience that turns every engagement into a win‑win partnership.

Key Responsibilities

• Own a defined territory of enterprise accounts, managing the full renewal cycle from opportunity identification to contract finalization.
• Develop and execute tailored customer success plans that accelerate adoption of brighthush’s Intelligent Agreement Management platform.
• Conduct quarterly business reviews (QBRs) with C‑suite stakeholders, presenting data‑driven insights and value metrics that demonstrate ROI.
• Negotiate renewal terms and upsell opportunities, ensuring win‑win outcomes that protect customer trust while driving revenue growth.
• Act as the primary escalation point for any customer concerns, coordinating cross‑functional resources to resolve issues swiftly.
• Maintain accurate forecasting and territory health metrics in Salesforce, providing transparency to leadership and identifying risk early.
• Collaborate with Product and Revenue Operations to influence roadmap priorities based on customer feedback and usage patterns.
• Champion adoption initiatives, working with internal change agents to embed brighthush’s solutions into customers’ workflows.
• Represent brighthush at industry events, webinars, and customer forums, positioning the brand as a thought leader in contract intelligence.

Essential Qualifications

• 3+ years of experience in SaaS sales, renewal management, or customer success, with a proven track record of meeting or exceeding quota.
• Demonstrated ability to negotiate complex contracts and close deals on time, ensuring favorable terms for both parties.
• Strong analytical skills – ability to interpret usage data, health scores, and behavioral patterns to prioritize actions.
• Excellent written and verbal communication, capable of articulating technical concepts to non‑technical audiences.
• Proficiency in Salesforce and other CRM tools; experience with forecasting and opportunity management.
• Self‑motivated, organized, and able to thrive in a fast‑paced, remote work environment.
• BA/BS degree or equivalent professional experience.

Preferred Qualifications

• Experience driving adoption across large, complex organizations, acting as a change agent.
• Background in contract lifecycle management (CLM) or e‑signature solutions.
• Knowledge of data analytics tools (e.g., Tableau, Power BI) to create actionable dashboards.
• Experience working in a high‑growth startup or scaling enterprise environment.
• Fluency in multiple languages, especially if you serve a global portfolio.

Core Competencies & Skills

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Relationship Building – Proven track record of establishing trust with C‑level executives.
• Problem Solving – Quick to diagnose issues and devise creative solutions.
• Data‑Driven Decision Making – Comfortable turning metrics into actionable insights.
• Collaboration – Works seamlessly across Sales, Product, and Support teams.
• Adaptability – Thrives in a dynamic environment where priorities shift rapidly.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both rapid and rewarding. As a Senior Customer Success Account Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team of CSAMs.
• Transition into Product Management or Revenue Operations if you’re passionate about shaping the next generation of contract intelligence.
• Participate in our Leadership Development Program, featuring mentorship, executive shadowing, and advanced training.
• Earn certifications in Salesforce, data analytics, and SaaS sales through our partnership with leading learning platforms.
• Attend international conferences and workshops to stay ahead of industry trends.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our distributed teams are connected through:

• Weekly virtual town halls and monthly all‑hands meetings.
• Real‑time collaboration tools (Slack, Teams, Miro) that keep everyone in sync.
• Quarterly virtual retreats that blend learning, networking, and team‑building activities.
• A culture of psychological safety where every voice is heard and every idea is considered.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior SaaS roles.
• Performance‑based bonuses tied to renewal, upsell, and customer satisfaction metrics.
• Equity or stock‑option plans that align your success with the company’s long‑term growth.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and flexible working hours to support work‑life balance.
• Professional development stipend and access to industry‑leading training platforms.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you’re ready to take your customer success career to the next level and help shape the future of contract intelligence, we’d love to hear from you. Submit your application through our careers portal, and let’s start a conversation about how you can make an impact at brighthush.

Join brighthush Today

At brighthush, we’re not just building a product; we’re building a community of innovators who are passionate about making business agreements smarter, faster, and more transparent. Your expertise will help us unlock the full potential of every contract, driving value for our customers and creating lasting change in the industry. If you’re driven by purpose, thrive in a collaborative environment, and want to be part of a company that is reshaping the way the world does business, apply now and become a key player in our success story.