Order and Client Management Specialist I (MA, Boston)

Are you detail-oriented, customer-focused, and energized by a fast-paced environment? We're looking for a full-time, remote Order and Client Management Specialist I to join our team and play a key role in delivering an exceptional customer experience while keeping our order processing and client relationships running smoothly.

In this role, you'll support a diverse global customer and supplier base, manage day-to-day order processing across multiple systems, and build foundational knowledge of our products, systems, and processes — all under general supervision with room to grow.

Location: Candidates based in the US East Coast are preferred, to provide optimal coverage for our East Coast and European customers.

Full-time, Remote

$24-$25/hr + benefits, paid time off, holidays

What You'll Do

• Support customers and suppliers — serve as a go-to contact for a diverse global customer and supplier base via phone and email, providing accurate, timely answers on orders, shipments, availability, and pricing
• Process and manage orders — validate and process customer POs, manage work queues across Zendesk, NetSuite, and other systems, and keep order and pricing data accurate and up to date
• Troubleshoot and resolve issues — resolve failed orders, pricing discrepancies, and supplier exceptions, sourcing alternatives and communicating proactively with customers to minimize disruption
• Coordinate documentation — gather QC data, safety data sheets, certificates of analysis, and other customer-requested documents from suppliers
• Drive improvement — contribute to cross-functional projects and process improvements that enhance the customer experience

Detail-oriented and customer-focused; ability to manage order processing across multiple systems; support global customers via phone and email; US East Coast preferred.

Key Responsibilities

• supporting customers
• processing orders
• resolving issues

Skills & Tools

Zendesk, NetSuite

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 49,920 – 52,000 / year
• Languages: English

Benefits

• Generous paid time off

About eMolecules

A company that processes orders and manages client relationships for a global customer and supplier base. — Industry: Information Technology