Senior Customer Success Engineer – Cloud, Data Center, and Storage Solutions – 4x10 Shift Schedule – Remote (US)

About brighthush

At brighthush, we’re redefining how enterprises manage, protect, and access their most valuable asset: data. Our cloud‑native data platform seamlessly orchestrates data across edge, core, and cloud environments, enabling organizations to scale, innovate, and stay ahead in an era where exabytes of information drive every decision. With a global footprint and a culture rooted in curiosity, collaboration, and continuous learning, brighthush empowers teams to solve complex challenges and deliver transformative outcomes for our customers.

Why Join brighthush?

As a leading force in the information technology sector, brighthush offers a unique blend of cutting‑edge technology, a mission‑driven purpose, and a work environment that champions flexibility and personal growth. Our remote‑first model, combined with a 4‑day work week, ensures you can achieve a healthy work‑life balance while contributing to high‑impact projects that shape the future of data management.

Role Overview

We’re looking for a highly motivated Senior Customer Success Engineer to join our global support team. In this role, you’ll be the technical advocate for our customers, ensuring they derive maximum value from our cloud, data center, and storage solutions. You’ll work a 4x10 shift schedule (Sunday–Wednesday, 8 AM–6 PM CT), collaborating with cross‑functional teams to diagnose, troubleshoot, and resolve complex issues that span hardware, software, and cloud infrastructure.

Key Responsibilities

• Own and manage the full lifecycle of customer support cases, from initial ticket creation to resolution and post‑resolution follow‑up.
• Diagnose and troubleshoot hardware, firmware, and software issues across a diverse portfolio of storage systems, including HPE, Cisco, Supermicro, and other leading vendors.
• Provide expert guidance on cloud integrations, ensuring seamless operation across AWS, Azure, and Google Cloud Platform environments.
• Collaborate with engineering, product, and sales teams to identify root causes, propose solutions, and drive continuous improvement.
• Document findings, create knowledge‑base articles, and share best practices with the broader support community.
• Participate in on‑call rotations and emergency response as needed, maintaining a high level of customer satisfaction.
• Mentor junior engineers, fostering a culture of learning and technical excellence.

Essential Qualifications

• Minimum of 3 years of customer‑facing technical support or field engineering experience in the IT or data storage domain.
• Strong Linux proficiency (Red Hat, CentOS, Ubuntu) with hands‑on experience in system administration, scripting, and performance tuning.
• Solid understanding of networking fundamentals, including TCP/IP, VLANs, routing, and firewall configuration.
• Proficiency in at least one major cloud platform (AWS, Azure, or GCP) and experience troubleshooting cloud‑native services.
• Excellent written and verbal communication skills in English, with the ability to translate complex technical concepts into clear, actionable guidance.
• Demonstrated ability to work independently, prioritize tasks, and thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with storage technologies such as NAS, SAN, object storage, and hybrid cloud solutions.
• Knowledge of scripting languages (Python, Bash) and automation tools (Ansible, Terraform).
• Familiarity with monitoring and alerting platforms (Prometheus, Grafana, Datadog).
• Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator, or Red Hat Certified Engineer.
• Background in data protection, backup, and disaster recovery strategies.

Core Skills & Competencies

• Technical Expertise: Deep understanding of storage architectures, cloud integrations, and Linux systems.
• Problem‑Solving: Ability to dissect complex issues, identify root causes, and implement effective solutions quickly.
• Customer Focus: Passion for delivering exceptional service and building lasting relationships with clients.
• Collaboration: Strong teamwork skills, comfortable working with engineering, product, and sales stakeholders.
• Adaptability: Comfortable navigating evolving technologies and shifting priorities.
• Communication: Clear, concise, and empathetic communication in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs pairing you with senior engineers and product leaders.
• Regular technical workshops, certifications, and training sessions covering the latest in cloud, storage, and networking.
• Opportunities to transition into specialized roles such as Solutions Architect, Product Manager, or Technical Evangelist.
• Cross‑functional projects that expose you to new domains and broaden your skill set.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusion. Our remote‑first model means you can work from anywhere in the United States, supported by a robust digital collaboration ecosystem. We celebrate diversity, encourage open dialogue, and empower employees to take ownership of their projects and career paths. Our 4‑day work week is designed to foster creativity, reduce burnout, and enhance overall productivity.

Compensation & Perks

brighthush offers a competitive salary range of $95,000 – $130,000 per year, commensurate with experience and qualifications. In addition to base pay, you’ll receive:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible holiday scheduling.
• Unlimited learning budget for courses, conferences, and certifications.
• Equity opportunities for eligible employees.
• Access to cutting‑edge tools, cloud credits, and a modern home‑office stipend.

How to Apply

If you’re ready to take your career to the next level and help shape the future of data management, we’d love to hear from you. Submit your application through the link below and join a team that values innovation, collaboration, and customer success.