Part‑Time Customer Retention Representative – Remote, High‑Impact Client Engagement & Policy Support

About brighthush

brighthush is a forward‑thinking financial services firm dedicated to empowering individuals and families through innovative insurance solutions. With a mission to create lasting relationships and deliver exceptional value, brighthush has grown into a trusted partner for millions of policyholders across the United States. Our culture is built on integrity, collaboration, and a relentless focus on customer success. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your contributions directly shape the future of financial wellness.

Why Join brighthush?

At brighthush, we believe that great people drive great results. As a part‑time Customer Retention Representative, you’ll be at the frontline of our client experience, ensuring that every policyholder feels heard, supported, and valued. Working remotely gives you the flexibility to balance your personal commitments while making a tangible impact on our customers’ lives. In return, we provide a competitive compensation package, comprehensive benefits, and a culture that rewards growth, innovation, and teamwork.

Role Overview

As a Part‑Time Customer Retention Representative, you will serve as the primary point of contact for policyholders seeking assistance with their insurance policies. Your responsibilities will include answering policy questions, making outbound calls to nurture relationships, and accurately recording policyholder information. This role is essential to maintaining high customer satisfaction scores and reducing policy lapse rates.

Key Responsibilities

• Respond promptly and professionally to inbound and outbound policyholder inquiries via phone, email, and chat.
• Provide clear, concise explanations of policy features, benefits, and coverage options.
• Conduct proactive outreach to identify potential retention opportunities and recommend suitable policy adjustments.
• Accurately capture and update customer data in the CRM system, ensuring compliance with data privacy regulations.
• Collaborate with cross‑functional teams (Underwriting, Claims, Marketing) to resolve complex customer issues.
• Track and report on key performance metrics such as call volume, resolution time, and retention rates.
• Participate in ongoing training sessions to stay current on product knowledge, compliance updates, and customer service best practices.

Essential Qualifications

• High school diploma or equivalent; college coursework in business, communications, or a related field is a plus.
• Minimum typing speed of 30 words per minute with a high degree of accuracy.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM platforms.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear, friendly manner.
• Strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
• Self‑motivated, detail‑oriented, and comfortable working independently from a remote location.
• Basic understanding of insurance products and terminology is desirable but not required.

Preferred Qualifications

• Prior experience in customer service, call center, or insurance support roles.
• Experience with call‑center software (e.g., Genesys, Five9) and ticketing systems.
• Knowledge of data protection regulations (GDPR, CCPA) and best practices for handling sensitive information.
• Multilingual abilities, especially in Spanish, to serve a diverse customer base.
• Demonstrated track record of meeting or exceeding performance metrics in a remote setting.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong interpersonal skills and the ability to build rapport quickly.
• Adaptability and resilience in a dynamic, evolving environment.
• Effective time‑management and prioritization abilities.
• Proficiency in data entry, spreadsheet analysis, and report generation.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibility. As a Customer Retention Representative, you’ll gain invaluable experience in the insurance industry, customer relationship management, and data analytics. Successful team members often transition into senior support roles, account management, or even product development positions. We support your growth through:

• Structured onboarding programs that cover product knowledge, compliance, and technology tools.
• Monthly skill‑building workshops on communication, negotiation, and conflict resolution.
• Access to an internal learning portal featuring courses on insurance fundamentals, data privacy, and advanced Excel techniques.
• Mentorship from senior leaders who provide guidance, feedback, and career advice.
• Clear career pathways and internal promotion opportunities based on performance and business needs.

Work Environment & Company Culture

brighthush is committed to fostering an inclusive, collaborative, and innovative workplace. Even though this role is remote, you’ll be part of a vibrant community that values:

• Transparency: Regular town‑hall meetings and open‑door communication channels keep everyone informed.
• Flexibility: We trust our employees to manage their schedules while meeting key deliverables.
• Recognition: Monthly awards and shout‑outs celebrate outstanding contributions.
• Well‑being: Virtual wellness programs, mental health resources, and flexible PTO policies support a healthy work‑life balance.
• Community Impact: brighthush partners with local charities and encourages volunteerism, allowing employees to give back to the communities they serve.

Compensation & Benefits

While the exact salary will be discussed during the interview process, brighthush offers a competitive hourly rate for part‑time roles. In addition to base pay, you’ll enjoy a comprehensive benefits package that includes:

• 401(k) plan with company match to help you build long‑term financial security.
• Generous paid time off (PTO) and sick leave to support your personal and family needs.
• Tuition reimbursement for approved courses and certifications that enhance your professional skill set.
• Health, dental, and vision insurance options for you and your dependents.
• Flexible work hours and the ability to work from any location within the United States.
• Parental leave policies that support new parents during the critical early months.
• Employee assistance programs, including counseling and financial planning services.

How to Apply

Ready to make a difference in the lives of our policyholders while advancing your career? Click the link below to submit your application and join the brighthush family. We look forward to learning how your unique talents and passion for customer service can help us continue to deliver exceptional value to our clients.