Remote Customer Service Representative – Telecommunications Support Specialist – Brighthush

About Brighthush

Brighthush is a leading telecommunications provider that connects people, businesses, and communities through reliable, high‑speed connectivity solutions. With a portfolio that spans fiber‑optic broadband, mobile services, and cutting‑edge IoT platforms, Brighthush is at the forefront of the digital transformation wave. Our mission is to empower customers with seamless, personalized experiences that keep them connected, productive, and satisfied.

Why Join Brighthush?

At Brighthush, we believe that exceptional customer service is the cornerstone of lasting relationships. As a Remote Customer Service Representative, you will be the human touch that turns a routine interaction into a memorable experience. You’ll work from the comfort of your own home, yet you’ll be an integral part of a dynamic, high‑performing team that values innovation, empathy, and continuous improvement.

Key Highlights

• Competitive starting pay of $16.00 per hour, with monthly bonus eligibility.
• Full‑time, 40‑hour work week with flexible scheduling.
• Comprehensive benefits package: medical, dental, vision, paid time off, and career‑growth opportunities.
• Paid training that equips you with the tools, knowledge, and confidence to excel.
• Opportunity to work with AI‑assisted tools and advanced customer‑support platforms.
• Supportive, distraction‑free remote work environment.

What You’ll Do

As a Remote Customer Service Representative at Brighthush, you will be the frontline advocate for our customers. Your primary focus will be on conversations that require human empathy, critical thinking, and personalized problem‑solving. You will:

• Engage and Listen: Initiate conversations with a friendly tone, actively listen to customer concerns, and ask probing questions to uncover root causes.
• Research & Resolve: Dive into account, billing, service, device, and technical issues using multiple internal systems and resources.
• Provide Solutions: Offer clear, actionable solutions that address the customer’s needs and align with Brighthush’s service standards.
• Upsell & Cross‑Sell: Identify opportunities to recommend products, services, upgrades, or additional lines that enhance the customer’s experience.
• Handle Escalations: Calmly manage frustrated or challenging customers, turning negative experiences into positive outcomes.
• Maintain Records: Accurately document interactions, solutions, and follow‑up actions in our CRM system.
• Meet Performance Goals: Strive to achieve and exceed established customer experience and performance metrics.
• Collaborate: Work closely with technical support, billing, and sales teams to resolve complex issues.

Essential Qualifications

• Minimum of six months of customer service experience (call center experience is a plus but not required).
• Legal eligibility to work in the United States.
• High school diploma or GED.
• Minimum age of 18 years.
• Strong verbal communication skills in English.
• Proficiency with computers, internet browsers, and basic troubleshooting.
• Ability to work independently in a remote setting.

Preferred Qualifications

• Experience in telecommunications or technology support.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk).
• Knowledge of AI‑assisted customer support tools.
• Previous exposure to upselling or cross‑selling in a customer‑facing role.
• Experience with remote work tools such as video conferencing and collaboration suites.

Skills & Competencies

• Empathy & Emotional Intelligence: Ability to understand and share the feelings of customers, creating trust and rapport.
• Problem‑Solving: Analytical mindset to diagnose issues and devise effective solutions quickly.
• Communication: Clear, concise, and professional verbal communication, with strong listening skills.
• Adaptability: Comfortable learning new systems, processes, and technologies on the fly.
• Time Management: Efficiently manage multiple conversations and tasks while maintaining high quality.
• Team Collaboration: Willingness to share insights, best practices, and support teammates.
• Resilience: Maintain composure and professionalism during high‑pressure or challenging interactions.

Remote Work Environment & Equipment

Brighthush provides a fully equipped remote work setup to ensure you can deliver top‑notch service from home:

• Hardware: Brighthush will supply a high‑quality headset, webcam, and a dedicated phone line.
• Internet: You must have cable or fiber‑optic internet service with a minimum of 25 Mbps download and 10 Mbps upload speeds, and a ping rate of less than 100 ms.
• Workspace: A private, distraction‑free area with a desk, chair, and no electronic devices or pets that could interfere with your focus.
• Security: All communications are encrypted and compliant with industry standards.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. As you grow, you’ll have access to:

• Advanced training modules on new products, services, and technologies.
• Leadership development programs for high‑performing team members.
• Cross‑departmental projects that broaden your skill set.
• Mentorship from senior customer‑experience leaders.
• Clear career pathways from Customer Service Representative to Team Lead, Manager, and beyond.

Compensation, Perks, and Benefits

We believe in rewarding hard work and dedication:

• Base Pay: $16.00 per hour.
• Monthly Bonus: Eligibility for performance‑based bonuses.
• Benefits: Medical, dental, and vision insurance for you and your dependents.
• Paid Time Off: Generous PTO policy to recharge.
• Paid Training: All training costs covered.
• Flexible Scheduling: Shift options to accommodate your lifestyle.
• Remote Work Flexibility: Work from anywhere in Georgia.

How to Apply

Ready to bring your customer‑service expertise to Brighthush? Click the link below to submit your application and start your journey with a company that values people, innovation, and growth.

Apply to Brighthush Today

Join Brighthush – Where Every Conversation Matters

At Brighthush, we’re not just connecting people to the internet; we’re connecting them to experiences that matter. As a Remote Customer Service Representative, you’ll be the bridge between our technology and the people who rely on it. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career while working from home, Brighthush is the place for you. Apply now and become part of a team that values empathy, innovation, and excellence.