Patient Care Customer Service Coordinator – Remote – Sleep Central Operations – Empowering Home Health Solutions at brighthush

About brighthush

brighthush is a national trailblazer in the medical device and home‑care industry, delivering cutting‑edge ventilators, oxygen therapy, sleep apnea solutions, wound care, diabetic supplies, and a full spectrum of home medical equipment. Our mission is simple yet profound: to help patients live more comfortable, productive lives by keeping them engaged in their care and empowering them to manage their health from the comfort of home. With a presence in every state and a network of hundreds of locations, we combine high‑quality products with outstanding customer service, ensuring that every patient receives the support they need, whenever they need it.

Why Join brighthush?

• Be part of a mission‑driven organization that makes a tangible difference in people’s lives.
• Work in a flexible, remote environment after completing in‑office training.
• Enjoy a competitive compensation package that includes a base salary, quarterly bonus opportunities, and a comprehensive benefits suite.
• Benefit from continuous learning and career advancement opportunities in a fast‑growing industry.
• Experience a culture of collaboration, respect, and innovation that values every team member.

Key Responsibilities

As a Patient Care Customer Service Coordinator, you will be the frontline advocate for our patients, ensuring seamless delivery of medical equipment and exceptional service. Your day‑to‑day tasks will include:

• Accurately transcribing patient profiles over the phone and entering data into our systems.
• Conducting outbound calls to verify patient information, confirm orders, and address any questions.
• Processing patient orders through the online pharmacy system and ensuring timely fulfillment.
• Resolving shipping and tracking issues, rescheduling deliveries, and coordinating with logistics partners.
• Troubleshooting patient concerns by interpreting the scope and magnitude of any issues.
• Maintaining confidentiality and exercising discretion with sensitive patient data.
• Collaborating with physicians, location staff, and other stakeholders to streamline care coordination.
• Performing additional duties as assigned to support the overall success of the Sleep Central team.

Essential Qualifications

• High school diploma or GED equivalent.
• 1–3 years of experience in a customer‑service or team‑oriented environment.
• Strong background in customer service, with a proven ability to handle complex inquiries.
• Excellent written and verbal communication skills in English.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic internet research.
• Ability to multitask, prioritize, and maintain meticulous attention to detail.
• Self‑motivated, organized, and capable of working independently as well as part of a team.
• Valid driver’s license with a clean driving record (if required for the role).
• Successful completion of a background investigation and drug screen (when applicable).

Preferred Qualifications

• Experience in the medical device or home‑care industry.
• Familiarity with online pharmacy or order‑processing systems.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous experience working in a call center or after‑hours support environment.
• Strong mathematical skills for performing simple calculations accurately.

Core Skills & Competencies

• Communication: Clear, concise, and empathetic communication with patients, physicians, and team members.
• Problem‑Solving: Analytical thinking to diagnose and resolve issues quickly.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical problems.
• Time Management: Ability to manage a high volume of calls while meeting deadlines.
• Adaptability: Thrive in a dynamic environment with evolving processes and patient needs.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Patient Care Customer Service Coordinator, you will have the chance to:

• Progress into senior coordinator roles or team lead positions.
• Transition into specialized areas such as clinical support, logistics, or product training.
• Participate in ongoing training programs, including industry certifications and leadership development.
• Leverage our internal mentorship initiatives to gain insights from seasoned professionals.
• Contribute to process improvement projects that shape the future of patient care.

Work Environment & Culture

brighthush fosters a supportive, inclusive, and innovative workplace. Key highlights include:

• Flexible remote work after successful in‑office training.
• Regular virtual team meetings and social events to maintain connection.
• A culture that values work‑life balance, with a focus on employee well‑being.
• Open communication channels where every voice is heard and respected.
• Commitment to diversity, equity, and inclusion across all levels.