Pharmacy Technician & Customer Care Specialist – Oncology Pharmacy Services (Remote Full‑Time Position)

About brighthush – Pioneering Compassionate Oncology Pharmacy Care

At brighthush, we are redefining how oncology and hematology patients receive medication, support, and guidance. Our innovative pharmacy model bridges community physicians, specialty providers, payers, and pharmaceutical manufacturers to create a seamless, patient‑centric experience. Every day, we empower our team members to make a tangible difference in the lives of individuals battling cancer and rare diseases. If you are driven by purpose, thrive in a collaborative environment, and possess a keen eye for detail, you’ve found your next career home.

Position Overview – Pharmacy Technician & Customer Care Specialist

This full‑time, remote‑first role is anchored by on‑site training at our Waltham, MA pharmacy hub. You will join a dynamic, cross‑functional team that blends technical pharmacy expertise with exceptional customer service. Working closely with sales professionals and healthcare providers, you will monitor, resolve, and elevate all customer‑care interactions, ensuring that every patient receives the right medication, at the right time, with the right support.

Key Responsibilities

• Patient‑Focused Medication Management: Verify, compound, and dispense oncology and hematology prescriptions in accordance with state and federal regulations.
• Customer Care Coordination: Serve as the primary point of contact for patients, caregivers, and providers, addressing inquiries, troubleshooting issues, and providing timely updates on order status.
• Collaboration with Sales & Clinical Teams: Partner with sales representatives and clinical specialists to ensure seamless communication between the pharmacy, prescribers, and payers.
• Issue Monitoring & Resolution: Track, document, and resolve all customer‑care tickets, escalating complex cases to senior staff when necessary.
• Regulatory Compliance: Maintain strict adherence to HIPAA, OSHA, and state pharmacy board standards, conducting regular audits of documentation and processes.
• Education & Advocacy: Provide patients and caregivers with clear instructions on medication administration, storage, side‑effect management, and insurance navigation.
• Continuous Improvement: Contribute ideas to refine workflows, enhance patient experience, and improve operational efficiency.
• Data Entry & Reporting: Accurately input prescription data into the pharmacy management system and generate reports for quality assurance and performance metrics.
• Training & Mentorship: Participate in onboarding of new technicians and share best practices with peers.

Essential Qualifications

• High school diploma or GED required; Associate’s degree in Pharmacy Technology or related field preferred.
• Current certification as a Pharmacy Technician (CPhT) from the PTCB or state board.
• Minimum of 2 years of experience in a retail, specialty, or oncology pharmacy setting.
• Demonstrated ability to handle high‑volume prescription processing while maintaining accuracy.
• Strong verbal and written communication skills; ability to convey complex medical information in plain language.
• Proficiency with pharmacy management software (e.g., QS/1, PioneerRx, or similar) and Microsoft Office Suite.
• Excellent organizational skills with a keen eye for detail and a commitment to patient safety.
• Ability to work independently from a home office while staying connected to the Waltham training site and broader team.
• Flexibility to work the designated shift: 11:30 AM – 8:00 PM EST, Monday through Friday, with alternating weekend coverage as needed.

Preferred Qualifications & Attributes

• Bachelor’s degree in Pharmacy, Health Sciences, or a related discipline.
• Experience with oncology medication protocols, including handling of hazardous drugs.
• Familiarity with insurance verification, prior authorization processes, and patient assistance programs.
• Demonstrated empathy and a genuine passion for supporting patients through challenging health journeys.
• Previous remote work experience with a proven track record of self‑motivation and time‑management.
• Multilingual abilities, especially Spanish, to better serve diverse patient populations.

Core Skills & Competencies for Success

• Technical Pharmacy Skills: Accurate prescription entry, compounding, labeling, and dispensing.
• Customer Service Excellence: Active listening, problem‑solving, and conflict resolution.
• Regulatory Acumen: Knowledge of DEA regulations, USP 800 standards, and state pharmacy laws.
• Team Collaboration: Ability to work cross‑functionally with sales, clinical, and administrative teams.
• Analytical Thinking: Interpreting prescription data, identifying trends, and recommending process improvements.
• Technology Proficiency: Comfort with electronic health records (EHR), telehealth platforms, and secure communication tools.
• Adaptability: Thriving in a fast‑changing environment where patient needs evolve rapidly.

Career Growth & Learning Opportunities at brighthush

Joining brighthush is more than a job—it’s a pathway to professional advancement within a purpose‑driven organization. As you excel, you can explore:

• Specialized Oncology Certification: Support for obtaining Oncology Pharmacy Certification (BCOP) or related credentials.
• Leadership Development: Access to mentorship programs, management training, and potential promotion to Senior Technician, Team Lead, or Operations Manager.
• Cross‑Functional Exposure: Opportunities to collaborate with clinical research, payer relations, and product development teams.
• Continuing Education Stipends: Annual budget for conferences, webinars, and professional courses.
• Innovation Projects: Participation in pilot programs that leverage technology to improve patient adherence and outcomes.

Work Environment & Culture at brighthush

Our culture is built on three pillars: compassion, collaboration, and continuous improvement. At brighthush, you will experience:

• Remote‑First Flexibility: Work from the comfort of your home while staying connected through virtual huddles, video conferences, and an open‑door digital policy.
• Inclusive Community: A diverse workforce that celebrates different backgrounds, perspectives, and experiences.
• Mission‑Driven Purpose: Daily reminders of the impact you make on patients battling life‑threatening illnesses.
• Recognition Programs: Regular acknowledgment of outstanding performance through awards, spot bonuses, and peer‑nominated accolades.
• Well‑Being Initiatives: Access to mental‑health resources, virtual fitness classes, and a supportive Employee Assistance Program.

Compensation, Perks & Benefits (General Overview)

While exact figures are tailored to experience and market benchmarks, successful candidates can expect a competitive salary package complemented by a comprehensive benefits suite, including:

• Medical, dental, and vision insurance with multiple plan options.
• Retirement savings plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible scheduling to accommodate personal commitments.
• Professional development budget and tuition reimbursement.
• Employee discount programs for pharmacy products and wellness services.
• Technology stipend for home‑office setup (ergonomic chair, monitor, high‑speed internet).

How to Apply

If you are ready to combine your pharmacy expertise with a heartfelt commitment to patient care, we invite you to take the next step. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you are passionate about supporting oncology patients.

Apply To This Job

Join brighthush – Make a Difference Every Day

At brighthush, you will be part of a mission‑focused team that values expertise, empathy, and excellence. Your role as a Pharmacy Technician & Customer Care Specialist will directly influence treatment outcomes, improve patient satisfaction, and reinforce our reputation as a leader in oncology pharmacy services. We look forward to welcoming a dedicated professional who shares our vision of brighter, healthier futures for those we serve.