Principal Client Success Manager

Owning a focused portfolio of strategic health system accounts, the full-time remote Principal Client Success Manager will serve as a trusted advisor to revenue cycle leaders, guiding clients through complex billing and reimbursement workflows while developing scalable frameworks and playbooks for account management. Key responsibilities Manage and grow relationships with multi-hospital systems and enterprise providers, focusing on retention and partnership success Guide clients through the No Surprises Act / IDR dispute process, translating complex workflows into measurable outcomes Lead strategic account planning and quarterly business reviews, collaborating with Sales to identify expansion opportunities Required qualifications 5-10+ years in a client-facing role such as Client Success or Account Management, preferably in healthcare or health tech Deep experience in healthcare revenue cycle management, including billing, claims, and reimbursement processes Proven ability to manage complex, high-value accounts across multiple health systems Exceptional communication skills with the ability to influence C-level stakeholders Comfortable working with data and analytics to interpret trends and inform strategies Experience: 2 years required