Principal Customer Value Partner – Strategic Customer Success Leader Driving Adoption, ROI, and Growth at brighthush

Why Join brighthush? – A Visionary Leader in AI‑Driven Talent Solutions

At brighthush, we are redefining the future of work by delivering an AI‑native talent platform that empowers Fortune 500 enterprises to discover, develop, and retain the right people at the right time. Our mission is to turn data into decisive action, helping organizations unlock hidden talent potential and accelerate business outcomes. As a fast‑growing, globally recognized innovator in the information‑technology space, brighthush offers a dynamic, purpose‑driven environment where bold ideas are celebrated and every employee’s impact is measurable.

Position Overview – Principal Customer Value Partner (Customer Success)

We are seeking a seasoned, strategic, and highly influential Principal Customer Value Partner to serve as the ultimate advocate for our most strategic customers. In this senior‑level role, you will partner directly with C‑suite and senior business leaders to ensure that brighthush’s AI‑powered talent solutions deliver measurable ROI, drive deep adoption, and uncover new growth opportunities. This is a remote‑first position based in the United States (with a preference for candidates located in or near Santa Clara) and requires up to 20 % travel for on‑site executive engagements, strategic workshops, and industry events.

Key Responsibilities – Your Impact at brighthush

• Strategic Adoption & Enablement: Design and execute comprehensive adoption roadmaps that guide customers from initial onboarding through advanced usage, ensuring every stakeholder extracts maximum value from the platform.
• ROI Articulation & Business Impact: Quantify and communicate the financial and operational impact of brighthush solutions, building executive‑level business cases that demonstrate tangible cost savings, time‑to‑hire reductions, and talent quality improvements.
• Growth & Upsell Identification: Proactively uncover expansion opportunities—whether through additional modules, professional services, or new use‑cases—and collaborate with sales and product teams to close high‑value deals.
• Executive Relationship Management: Serve as the trusted advisor to senior leaders, facilitating quarterly business reviews, strategic planning sessions, and executive workshops that align technology outcomes with business objectives.
• Cross‑Functional Collaboration: Partner with product, engineering, data science, and marketing teams to relay customer insights, influence product roadmaps, and co‑create thought‑leadership content that showcases success stories.
• Data‑Driven Success Planning: Leverage brighthush’s analytics suite to monitor health metrics, identify early‑warning signs, and implement corrective action plans that keep customers on a trajectory of success.
• Thought Leadership & Advocacy: Represent brighthush at industry conferences, webinars, and customer events, sharing best practices, case studies, and emerging trends in AI‑driven talent management.
• Mentorship & Team Development: Coach junior customer success managers, fostering a culture of continuous learning, high performance, and customer‑centric excellence.

Essential Qualifications – What You Bring to the Table

• 10+ years of experience in management consulting, HR talent acquisition/management, customer success, or strategic account management, preferably with exposure to AI or SaaS solutions.
• Demonstrated track record of leading large, complex enterprise accounts and delivering quantifiable business outcomes.
• Exceptional communication skills—both written and verbal—with the ability to influence C‑suite executives and translate technical concepts into clear business value.
• Strong analytical and problem‑solving abilities; comfortable working with data, dashboards, and ROI models.
• Willingness and ability to travel up to 20 % of the time for on‑site engagements, workshops, and industry events.
• Fluency in English; additional language proficiency is a plus.

Preferred Qualifications – The Ideal Candidate Profile

• Experience selling or managing AI‑driven HR technology platforms, talent intelligence solutions, or related enterprise software.
• Advanced degree (MBA, MS in Human Resources, Data Science, or related field) or equivalent professional certifications.
• Proven success in identifying and closing upsell or cross‑sell opportunities that exceed $1 million ARR.
• Background in change management, organizational development, or large‑scale digital transformation initiatives.
• Established network within Fortune 500 HR and talent leadership circles.

Core Skills & Competencies – How You’ll Thrive

• Strategic Thinking: Ability to see the big picture, align technology initiatives with business strategy, and anticipate future customer needs.
• Customer‑Centric Mindset: Deep empathy for client challenges and a relentless drive to exceed expectations.
• Data Literacy: Proficiency with analytics tools, KPI tracking, and ROI modeling to substantiate value propositions.
• Negotiation & Influence: Skilled at navigating complex stakeholder landscapes and securing executive buy‑in.
• Project Management: Expertise in planning, executing, and delivering multi‑phase adoption programs on schedule and within budget.
• Collaboration: Strong team player who can bridge gaps between product, engineering, sales, and marketing.
• Adaptability: Comfortable thriving in a fast‑paced, high‑growth environment where priorities evolve rapidly.

Career Growth & Learning Opportunities at brighthush

Joining brighthush means stepping onto a fast‑track career ladder. As a Principal Customer Value Partner, you will have direct visibility with senior leadership and the chance to shape the strategic direction of our customer success practice. Opportunities include:

• Progression to Director of Global Customer Success or Vice President of Customer Experience within 2‑3 years, based on performance.
• Access to a robust learning ecosystem—internal AI labs, leadership development programs, and tuition reimbursement for advanced certifications.
• Mentorship from industry veterans and the chance to lead cross‑functional innovation initiatives that influence product strategy.
• Participation in exclusive industry roundtables, research publications, and speaking engagements that elevate your professional brand.

Work Environment & Culture – Life at brighthush

brighthush champions a culture of curiosity, inclusion, and impact. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual “All‑Hands” sessions that celebrate wins, share insights, and reinforce our mission.
• Quarterly in‑person retreats in Santa Clara, fostering deep relationships and collaborative brainstorming.
• Employee resource groups (ERGs) focused on diversity, women in tech, and AI ethics, ensuring every voice is heard.
• A transparent feedback loop where ideas are acted upon, and innovation is rewarded.

Compensation, Perks & Benefits – What We Offer

• Competitive Base Salary: $140,000 – $200,000 USD per year, commensurate with experience and market benchmarks.
• Performance‑Based Incentives: Quarterly bonuses tied to customer adoption metrics, upsell targets, and ROI delivery.
• Equity Participation: Stock options that align your success with the long‑term growth of brighthush.
• Comprehensive Health Packages: Medical, dental, vision, and mental‑health coverage for you and your dependents.
• Retirement Savings: 401(k) plan with company match.
• Generous Paid Time Off: Unlimited PTO policy, plus paid holidays and parental leave.
• Professional Development Stipend: Annual budget for conferences, certifications, and learning platforms.
• Technology Allowance: Home office stipend, high‑speed internet reimbursement, and the latest hardware.
• Wellness Programs: Virtual fitness classes, meditation sessions, and access to an employee assistance program.

Application Process – Take the Next Step

If you are a visionary leader who thrives on turning complex challenges into measurable success, we want to hear from you. To apply, click the link below, submit your resume, and share a brief cover letter outlining how your experience aligns with the responsibilities and impact outlined above.

Apply To This Job

Join brighthush and Shape the Future of Talent Intelligence

At brighthush, your expertise will not only drive revenue growth—it will empower organizations worldwide to build stronger, more inclusive workforces powered by AI. Become a catalyst for transformation, lead high‑impact initiatives, and grow your career alongside some of the brightest minds in technology. Apply today and start your journey with a company that values ambition, innovation, and the human potential behind every data point.