Remote Customer Care Center Representative – Health Insurance Support Specialist – Full‑Time, Central Time Zone – brighthush

About brighthush

brighthush is a leading, mission‑driven health insurer that partners with federal agencies to deliver comprehensive health plans and Medicare support across the United States. With a commitment to innovation, equity, and community impact, brighthush empowers individuals and families to access high‑quality, affordable healthcare. Our culture is built on collaboration, continuous learning, and a deep respect for the people we serve. As a not‑for‑profit organization, we prioritize social responsibility while maintaining the operational excellence that keeps our members satisfied.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic team that transforms the way people experience health insurance. We offer a supportive, inclusive environment where your voice matters, and your professional growth is a top priority. Whether you’re just starting your career or looking to deepen your expertise in customer service, brighthush provides the tools, training, and opportunities to thrive.

Key Benefits

• Competitive salary range of USD 42,640 per year
• 401(k) matching to help secure your future
• Generous paid time off (PTO) and holiday schedule
• Health, dental, and vision insurance plans
• Flexible remote work from any of the following states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin
• Continuous learning stipend and access to industry certifications
• Employee wellness programs and mental health resources
• Inclusive culture that celebrates diversity and promotes belonging

Position Overview

We are seeking a highly motivated Remote Customer Care Center Representative to join our customer service team. In this role, you will be the frontline advocate for our members, ensuring they receive timely, accurate, and compassionate support for all health insurance inquiries. You will work within the Central Time Zone schedule, providing consistent coverage and maintaining high service standards across a diverse member base.

Core Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from members regarding health plans, benefits, claims, and enrollment.
• Diagnose and resolve member issues with empathy, accuracy, and efficiency, escalating complex cases to appropriate specialists.
• Document all interactions in the customer relationship management (CRM) system, ensuring data integrity and compliance with privacy regulations.
• Maintain up‑to‑date knowledge of health insurance products, policy changes, and regulatory updates.
• Collaborate with cross‑functional teams—claims, enrollment, compliance—to deliver seamless member experiences.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.
• Adhere to call center metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
• Utilize Microsoft Office Suite, Facets, and NTT tools to manage member data and support workflows.
• Support remote work requirements by ensuring high‑speed internet, a dedicated workspace, and reliable technology setup.

Essential Qualifications

• High school diploma or GED; additional coursework in health sciences or business is a plus.
• Minimum of 1 year of customer service experience in a health insurance or healthcare call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with Facets and NTT platforms.
• Demonstrated problem‑solving ability and a customer‑centric mindset.
• Ability to work independently in a remote setting while maintaining high productivity.
• Comfortable with a flexible schedule that aligns with Central Time Zone business hours.
• High‑speed internet connection and a quiet, professional workspace.

Preferred Qualifications

• Experience with health insurance enrollment or claims processing.
• Knowledge of HIPAA regulations and data privacy best practices.
• Previous exposure to call center performance metrics and quality assurance programs.
• Multilingual capabilities (Spanish, French, or other languages) to serve a diverse member population.
• Certification in customer service or call center operations.

Key Skills & Competencies

• Exceptional interpersonal skills with the ability to build rapport quickly.
• Strong analytical and troubleshooting skills.
• Adaptability to changing processes, policies, and technology.
• Time‑management and organizational skills to handle multiple tasks simultaneously.
• Team player who values collaboration and knowledge sharing.
• Commitment to continuous learning and professional development.

Career Growth & Development at brighthush

At brighthush, we believe in nurturing talent from the ground up. As a Customer Care Center Representative, you will have access to:

• Structured onboarding program with mentorship from seasoned professionals.
• Regular performance reviews and personalized development plans.
• Opportunities to transition into specialized roles such as Claims Analyst, Enrollment Specialist, or Compliance Officer.
• Leadership training and internal job rotation programs.
• Access to industry conferences, webinars, and certification courses.

Work Environment & Culture

brighthush fosters a culture of transparency, respect, and innovation. Our remote teams are connected through collaborative tools, regular virtual town halls, and informal “coffee chat” sessions. We celebrate achievements, encourage open dialogue, and prioritize work‑life balance. Your contributions will directly impact member satisfaction and the overall success of our organization.

Compensation & Perks

In addition to a competitive base salary, brighthush offers:

• 401(k) plan with company match to help you build long‑term wealth.
• Health, dental, and vision coverage with low employee premiums.
• Paid time off, sick leave, and paid holidays.
• Employee assistance program (EAP) for mental health support.
• Wellness stipend for gym memberships, meditation apps, or healthy living initiatives.
• Flexible work schedule and remote work options.
• Annual performance bonus potential.

How to Apply

Ready to make a difference in people’s health journeys? Click the link below to submit your application and join the brighthush family. We look forward to learning how your skills and passion align with our mission.

Apply To This Job

Closing Statement

At brighthush, your work will have a real, measurable impact on the lives of thousands of members. If you are a dedicated, customer‑focused professional who thrives in a remote, collaborative environment, we invite you to apply today. Join us in shaping the future of health insurance and delivering exceptional care to those who need it most.