[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. A Place for Mom is hiring an Account Manager to own the success of a portfolio of senior living community partners. The role focuses on partner relationships, revenue retention and growth, performance coaching, and cross-functional execution of measurable business goals.

Responsibilities

• Own partner success across a designated book of business, managing performance against defined OKRs
• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction
• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior
• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption
• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance
• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations
• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools
• Manage collections and minimize aging in partnership with internal finance and billing teams
• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences

Skills

• 5+ years of experience in Account Management, B2B Sales, or Customer Success
• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability
• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals
• Proven success in influencing customer behavior and driving program adoption through data, insights, and education
• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership
• Proficiency in CRM platforms and comfort with interpreting and acting on performance data
• Highly organized and self-motivated with strong project management skills and attention to detail
• Collaborative mindset with the ability to navigate and align cross-functional teams
• Preferably in senior living, healthcare, or SaaS

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off
• Remote work

Company Overview