[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Intertek is hiring an Account Manager for its People Assurance team to help Wisetail clients realize value from the platform and grow their programs. The role manages client relationships, adoption and account health, and supports growth, renewals, and retention across a small and mid-market portfolio.

Responsibilities

• Manage a portfolio of SMB and mid-market clients, serving as the primary contact and building strong relationships with key stakeholders
• Drive customer success through regular check-ins, business reviews, adoption planning, training, and best-practice guidance
• Monitor account health, conduct usage audits, and proactively address risks while ensuring clients maximize platform value and resources
• Identify growth opportunities, support strategic planning, and recommend solutions that align with client goals and business objectives
• Own renewals and account retention by managing forecasts, contract needs, outreach efforts, and cross-functional collaboration to deliver an exceptional client experience
• Perform other duties as required

Skills

• Bachelor's degree (or equivalent combination of education and experience) with 3+ years of account management, customer success, or related client-facing experience
• Strong analytical, consultative, and organizational skills, with the ability to manage multiple accounts, prioritize competing demands, meet deadlines, and deliver effective written, verbal, and presentation-based communication
• Customer-focused professional with strong technical and administrative capabilities
• Eligibility to legally work in the United States
• Preferably in a SaaS environment supporting SMB and mid-market customers

Benefits

• Medical, dental, vision, life, and disability benefits
• 401(k) with company match
• Generous vacation / sick time (PTO)
• Tuition reimbursement
• Remote work

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