[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Foertmeyer & Sons Greenhouse seeks an Account Manager to advise school and community organizations on fundraising campaigns and manage relationships across a shared portfolio. The role develops account strategies, resolves customer issues, identifies growth opportunities, improves programs, and oversees fulfillment coordination.

Responsibilities

• Advise organization leaders, chairpersons, and PTO/PTA groups on campaign design, including program selection, timing, sales goals, and participant engagement strategies
• Analyze each organization’s past performance and market conditions to recommend a tailored fundraising plan
• Lead strategy and planning sessions with organizations before each season, and adjust plans mid-season based on sales results
• Coach organization contacts on running their sale and improving participation
• Work with the Customer Growth team to manage customer relationships and support results across a shared portfolio of accounts
• Negotiate and approve contract terms, renewals, sale extensions, and pricing adjustments within company-established ranges, without prior approval
• Approve exceptions to standard program policies when warranted to protect the account and the company
• Investigate and resolve significant customer concerns on behalf of the company
• Assess account risk and take action to retain at-risk organizations
• Identify opportunities to expand existing accounts through additional programs and seasons
• Develop proposals and outreach strategies for prospective organizations and convert prospects into new accounts
• Collaborate with the Customer Growth team and Customer Growth Director to set annual growth targets for the shared portfolio
• Evaluate incentive programs and set incentive structures for accounts within the shared portfolio in coordination with the Customer Growth team
• Recommend company-wide improvements to programs, processes, and the online fundraising platform based on customer insights and performance data
• Share best practices with the Customer Growth team
• Oversee delivery planning with Flower Managers to ensure on-time, accurate fulfillment
• Ensure contracts, fees, and account records in Zoho CRM are complete and accurate, working with support staff on processing and data entry

Skills

• Associate's degree in business, marketing, nonprofit management, or a related field or equivalent experience
• 3+ years of experience in account management, consulting, customer success, or fundraising program management
• Proven ability to analyze performance data and turn it into strategy and recommendations
• Strong negotiation skills and sound judgment in making decisions that affect customer relationships and company revenue
• Excellent communication and relationship skills with school leaders, volunteers, and internal partners
• Skill with Zoho CRM or similar, Excel, Google Workspace, and video conferencing tools
• Experience with fundraising, e-commerce, or school and community partnerships preferred
• Experience with online fundraising platforms preferred
• Experience designing incentive or loyalty programs preferred

Benefits

• Health insurance
• Simple IRA with a 3% company match
• Paid time off
• Paid parental leave
• Training & educational assistance
• Remote position

Company Overview