[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Spare is hiring an Account Manager for its Growth team to drive revenue growth and retention among existing customers. The role manages customer relationships and account plans, identifies expansion opportunities, supports contract renewals, and collaborates with internal teams and transit customers on deployments and product feedback.

Responsibilities

• Drive revenue growth with our existing customers, through product and industry expertise
• Be a key contact for existing customers to ensure the customer’s ongoing customer satisfaction and retention of their business
• Develop and maintain strong customer relationships to understand customer’s needs to identify up-sell, cross-sell, and expansion opportunities and ensure contract renewals
• Have a significant role in Spare's long-term growth and success!
• Drive revenue growth with our existing customers, through product and industry expertise
• Establish yourself as a key contact to existing customers - along with Partner Success, to ensure customer satisfaction and retention of their business
• Develop and maintain strong relationships to understand customers’ needs and close up-sell, cross-sell, and expansion opportunities, and ensure contract renewals
• Educate customers on current and new product features, benefits, and configuration options to optimize their use of Spare’s platform and products
• Own account planning for customers and manage technical, operational and executive stakeholders at large transit agencies and operators
• Provide weekly feedback & forecasting on all account activity, and demonstrate excellent CRM adoption for managing your pipeline and account plans
• Work closely with champions and stakeholders to develop proposals and business cases for large scale deployments
• Work closely with Marketing and Business Development team to develop account-based marketing and sales plans
• Build a deep understanding of Spare’s products and key markets, and maintain ongoing learning of new features and improvements
• Partner with and influence customers through thought leadership, industry best practices, and deep product knowledge
• Share customer feedback with Product, Engineering and Partner Success teams

Skills

• Experience in Transit Technology sales and/or sales for government agencies (ideally 4+ years)
• Passion for and interest in Urban Planning and/or Transit (or correlated areas)
• Understanding of the transit industry (knowledge of the types of transit systems, regulations, and funding structures, to effectively support our customers and users)
• Excellent communication skills (verbal, written and presentation skills) with the ability to communicate effectively with a wide range of audiences in a personable way
• Academic background in Urban Planning, Environmental Science, Sociology, Sustainability, etc
• Experience in a transit tech company
• Experience in a transit agency

Benefits

• Purposeful, mission-driven work solving real-world problems and improving lives around the world.
• Uncapped potential for rapid advancement for motivated high performers.
• Competitive commission/bonus structure for Growth roles that rewards strong performance.
• All Spartians are provided stock options.
• Work remotely from anywhere in Canada, in your own time zone.
• If you're in Metro Vancouver, you have the option to work out of the downtown HQ, close to Waterfront Station.
• If you're located outside Metro Vancouver, access to CA$200/month to spend on a coworking membership to work together with team members in your city.
• CA$1,000 home office allowance.
• Each team has an annual budget for travel and accommodations to get together for a team offsite or hackathon.
• CA$50 monthly budget to socialize with other Spartians in your city.
• Fully-paid health insurance package for you and your dependents, including prescription drug, paramedical, mental health, dental, life insurance, travel insurance, and Employee Assistance Program.
• CA$500 per year Lifestyle Spending Account (taxable benefit), reimbursable for expenses including education, wellness, transportation, and childcare/pet care.
• Unlimited annual vacation, unlimited sick days, and company-wide shut-down days.

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