[Remote] Account Manager - Fort Worth

Note: The job is a remote job and is open to candidates in USA. Injured Workers Pharmacy is a specialized workers’ compensation home delivery pharmacy that helps injured workers access prescription medications and supports their return to productive life. The Account Manager will support the Territory Manager in Fort Worth by building referral-source relationships, identifying growth opportunities, providing consultative customer service, and training clients on pharmacy service models.

Responsibilities

• Build and maintain strong relationships with referral sources
• Identify and develop new referral sources
• Work to maintain and grow the referral source relationship while ensuring ongoing customer service
• Maintain contact with decision makers & office staff focusing on strategic nature of relationship
• Assist in sales efforts for increased revenue opportunities
• Analyze needs of the client and customizes solutions to meet their needs
• Train clients on new and existing IWP Service Models
• Promote additional IWP services
• Provide solution-based service techniques with a consultative approach
• Focus on client retention

Skills

• Associate degree required
• 2-4 years of account management experience
• Proven capability to build and maintain strong relationships with customers
• Demonstrated self-confidence and a willingness to learn
• Solid MS Office skills (Word, Excel, Outlook)
• Bachelor's degree preferred
• Knowledge of Salesforce
• Ability to handle difficult and challenging situations including customer relations
• An eye for identifying potential issues and strong problem-solving skills
• A strong teamwork mindset with an ability to work independently

Benefits

• Monthly engagement events and larger annual celebrations (tent party, summer BBQ, Family Fun Day)
• Tuition reimbursement
• Internal-first job posting philosophy to support career growth
• Competitive benefits package
• A positive, inclusive environment where employees feel valued, supported, and empowered
• Commission program
• Additional variable compensation can be achieved or exceed $16,000.00 annually
• A minimum payout for the first three months of training
• Generous benefits
• Opportunities for growth and development

Company Overview