[Remote] Account Manager HOMES HEEHR Program

Note: The job is a remote job and is open to candidates in USA. APTIM is hiring an Account Manager for its HOMES/HEEHR energy rebate programs in Texas. The role builds and manages stakeholder relationships, supports program implementation and reporting, and drives participation and energy savings across an assigned territory.

Responsibilities

• Work as part of a program team ensuring the administration, implementation, and verification of federally funded energy efficiency projects are successfully executed
• Develop reporting that aligns with U.S. Department of Energy requirements and provides operations leadership insights to improve operations
• Identify opportunities to leverage existing or potential organizations to produce qualified leads, layer services/rebates and/or improve the customer experience, driving project participation
• Connect regularly with organizations via phone, email, virtual platforms, and face-to-face discussions to ensure they are current on HOMES/HEEHR offerings and efforts, and to gain the organizations perspective on issues relating to the programs
• Lead and project manage initiatives that drive toward improved customer experience and participation in programs
• Develop and lead presentations promoting HOMES/HEEHR programs at various conferences, community events, or professional organizations
• Respond to direct inquiries and requests made by customers, organizations, and stakeholders in a timely manner
• Deliver supporting information, collateral, and contacts to partners to support deepened customer engagement
• Be attuned to broad and local regulator, policy, and economic concerns impacting programs and bring these perspectives to program leadership
• Perform field QA/QC as needed within assigned territory
• Support contractor and application processing needs as needed
• Frequent day travel and occasional overnight (depending on conferences, training or other opportunities)
• All other duties as assigned
• Ensuring compliance with all APTIM quality and safety policies as well as all OSHA regulations

Skills

• Residential program knowledge and technical expertise in energy efficiency and electrification is required
• Must be a critical thinker, able to manage multiple tasks, have excellent written and verbal communication skills, and be able to maintain positive relationships with colleagues, stakeholders, and partners
• The role requires a person who is accountable, process driven, detail-oriented, and pragmatic
• Bachelor's degree from an accredited four-year college or university or equivalent work experience
• 5+ years of industry experience required
• Knowledge of energy efficiency and weatherization programs
• Experience working with any of the following stakeholders: businesses, contractors, utilities, CBOs, community leaders, retailers, program implementers, manufacturers or distributors of energy-efficient equipment or services
• Strong service orientation with the ability to work across multiple departments and units within an organization, external clients, and multiple stakeholders
• Detail-oriented with excellent time management, project management, and follow-through; creative problem solver with strong analytical abilities
• Ability to absorb information from multiple parties and formulate necessary communications or decisions quickly
• Conceptual understanding of energy efficiency, weatherization, renewable energy, and the types of equipment, technologies, and building practices relevant to residential customers
• Strong written and oral communication skills
• Ability to maintain confidentiality and handle sensitive information with integrity
• Experience in the use of typical productivity software tools
• Strong quantitative and analytic capabilities to interpret data and solve practical problems
• High level of emotional intelligence and ability to work effectively with diverse teams and stakeholders
• Commitment to fostering a collaborative work environment within the team and broader organization
• Exceptional relationship management skills
• Must be a self-starter, organized and have an ability to manage competing priorities with established deadlines
• Proficient in Microsoft Office software – Excel, Word, PowerPoint, Outlook, and SharePoint
• Professional experience working with a wide variety of stakeholders, such as state, local and federal governments, for-profit and non-profit organizations, utilities, multifamily properties and others
• CEM, BPI, QCI, PMP, or similar certification
• 3+ years' experience in the energy efficiency industry

Benefits

• Respect and flexibility to live a full life at work and at home
• A voice in making our company better
• Investment into your personal and professional development
• Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
• Company paid and optional Life insurance
• Short-term and long-term disability insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
• 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in.

Company Overview