[Remote] Account Manager, Payer Partnerships

Note: The job is a remote job and is open to candidates in USA. Psych Hub is a behavioral health education company that helps health plans improve behavioral health network quality through training, certification, and patient engagement content. The Account Manager, Payer Partnerships will grow existing national payer accounts, open regional plan markets, develop relationships and enterprise agreements, and feed market insights into product and sales strategy.

Responsibilities

• Map our existing national payer accounts. Learn who owns behavioral health, quality and Stars, clinical operations, network strategy, and member experience, and where each of them has a problem we can solve
• Find and develop expansion opportunities across new lines of business, new populations, new geographies, and new programs inside accounts where we already deliver
• Build durable relationships with day-to-day contacts and their leadership, so that we are the call they make when behavioral health quality comes up
• Develop and run enterprise-wide agreements: the conversation that moves a plan from buying our content program by program to a single relationship across the whole organization. You will lead these with a founder or the SVP of Strategic Partnerships alongside you
• Partner with our clinical, product and customer success teams to make sure current programs perform. Renewals and expansions are earned in delivery, not in meetings
• Build the target list of regional and local plans: independent Blues, Medicaid managed care organizations, provider-sponsored plans, and regional commercial carriers
• Run the full cycle on those accounts, from first conversation through signed contract, with active support from the SVP of Strategic Partnerships and our founders
• Learn what these buyers actually need, which is not always what the nationals need, and bring that back to our product and clinical teams
• Keep an accurate, honest pipeline. When cycles run six to twelve months, a clean forecast is worth more than an optimistic one
• Represent Psych Hub at industry conferences and payer events
• Feed what you hear in the market back into how we position, price, and build

Skills

• Four to six years in sales, account management, partnerships, or client success, with at least some of it selling to or working directly with health plans
• A working understanding of how payers are organized and how they buy: the difference between commercial, Medicare Advantage, and Medicaid lines of business, why quality and Stars matter, and how long a real procurement takes
• Evidence that you build relationships people value
• Comfort with a long sales cycle, and the patience and discipline it demands
• Some experience negotiating commercial terms
• Clear, credible writing and speaking
• Behavioral health or mental health experience, professional or personal
• Experience selling clinical content, provider education, digital health, or quality improvement solutions
• Experience opening a new market segment or building a sales motion from scratch
• Familiarity with HEDIS, Stars, NCQA, network adequacy, or value-based care contracting
• You do not need a clinical license, a graduate degree, or a track record of closing eight-figure deals

Benefits

• On-target earnings of $135,000 to $145,000, with variable compensation tied to expansion revenue inside existing accounts and to new regional plan contracts.
• Medical coverage
• Dental coverage
• Vision coverage
• Retirement plan
• Paid time off

Company Overview