[Remote] Account Project Manager

Note: The job is a remote job and is open to candidates in USA. Mesa Consulting seeks an Agency Project Manager to coordinate client projects from request through delivery and serve as the primary day-to-day client contact. The role also owns and improves project management systems, workflows, and automations to support reliable delivery across the client portfolio.

Responsibilities

• Build, maintain, and improve account structures, project templates, task dependencies, approval stages, dashboards, and recurring workflows. Establish clear standards and guide the team in using the system consistently
• Translate client commitments and requests into actionable work plans with defined deliverables, owners, deadlines, and approval milestones
• Serve as the primary contact for day-to-day coordination. Respond professionally, provide proactive updates, clarify requests, and ensure clients know what happens next
• Give designers, video editors, advertising specialists, developers, and managers complete instructions and the materials they need
• Monitor progress, follow up on outstanding items, track dependencies, and raise capacity concerns or potential delays early
• Consolidate client comments, clarify conflicting instructions, coordinate revisions, and secure approvals
• Keep assignments, priorities, schedules, files, feedback, and status updates current so the system provides a reliable view of all client work
• Prepare agendas, lead coordination meetings, document decisions, and convert next steps into assigned tasks
• Confirm that materials match requested specifications, use the correct versions, and reach the appropriate people on time
• Communicate agreed timelines and bring scope changes to the appropriate manager before making new commitments
• Create logic-based workflows for task creation, assignments, reminders, approvals, and status updates. Identify opportunities to reduce manual coordination and improve accuracy

Skills

• You bring 3–5 years of project management experience, preferably in a marketing agency, creative agency, consulting firm, or similar client service environment
• 2+ years of experience working with performing arts organizations, cultural institutions, ticketed experiences, etc
• You have a Type A approach to organization and follow-through: proactive, detail-oriented, persistent, and accountable
• You demonstrate exceptional verbal ability. You listen closely, understand complex requests, ask precise questions, and explain information clearly
• You describe yourself as outgoing and highly verbal. You enjoy interacting with people, leading client calls, and picking up the phone to resolve questions
• You are an excellent, cordial, and highly professional communicator, verbally and in writing
• You build client confidence through responsiveness, sound judgment, and dependable follow-through
• You can graciously reinforce deadlines and hold others accountable
• You have strong experience configuring and managing platforms such as Hive, Asana, Monday.com, ClickUp, or comparable systems
• You can design an effective project management structure, explain it clearly, and guide a team in using it
• You think logically about processes and can translate recurring needs into clear triggers, conditions, actions, and exceptions
• You independently manage multiple projects and competing deadlines in a fully remote environment
• AI tools and integrations: Experience configuring AI tools and connecting business applications through native integrations, Zapier, Make, or comparable platforms
• MCP setup: Experience setting up MCP (Model Context Protocol) connections that allow AI tools to work with business applications
• Automation troubleshooting: Ability to test workflows, diagnose connection issues, manage access appropriately, and verify that automations produce the intended results
• Experience coordinating digital advertising, graphic design, video production, websites, or other marketing deliverables

Benefits

• Fully remote work.
• Blue Cross Blue Shield PPO medical coverage, with Mesa paying 50% of the employee-only premium.
• Dental and vision coverage.
• 401(k) with an employer match up to 3.5%, with participation available upon employment and employer matching contributions subject to one-year vesting.
• Unlimited paid time off and company holidays.

Company Overview