[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Remedio provides an autonomous remediation platform that helps organizations reduce cyber risk. The Customer Success Manager owns post-sale relationships for commercial and small enterprise customers, driving onboarding, adoption, measurable value, renewals, and account growth.

Responsibilities

• Own your book. Be the primary point of contact for your customers, with a clear view of each account's stakeholders, what they bought, and what success looks like for them
• Get customers to value fast. Drive onboarding and deployment, get purchased capabilities live, and remove the blockers between signature and measurable risk reduction
• Renew early and on time. Start renewal conversations 180 days out so there's time to understand what's changed for the customer and work through concerns before you're up against a deadline
• Grow your accounts. Find and qualify expansion across devices and the wider platform, including patching, vulnerability remediation, hardening, compliance, application governance, and AI risk. Partner with Sales to close it
• Act on signals, not guesses. Use license, product usage, and customer sentiment signals to spot risk and opportunity early, then act on them with a clear plan
• Run business reviews that prove value. Show customers, in their own numbers, the exposure Remedio has eliminated and the time their teams got back
• Forecast with confidence. Keep the CRM current, stage and tag your renewals and expansion accurately, call your number, and flag risk early
• Be the voice of the customer. Capture feature requests and bugs tied to the business outcome behind them, route them through our product process, and turn happy customers into references, reviews, and advocates

Skills

• 4+ years in Customer Success, Account Management, or Renewals at a B2B SaaS company, with a book you owned and a retention or expansion number you hit
• Experience with cybersecurity or IT operations software, ideally vulnerability management, patching, endpoint management, or configuration hardening
• The ability to run a high-volume book: you prioritize by risk and opportunity, keep a tight cadence, and keep many renewals moving at once
• Commercial instincts: you can negotiate a renewal, handle pricing objections, and qualify an expansion
• Enough technical depth to earn credibility with IT and security practitioners, and the clarity to explain value to their leadership
• CRM discipline and comfort working from data
• A startup or high-growth mindset: urgency, self-direction, and energy for building something new
• You've worked at an endpoint, vulnerability, or exposure management vendor
• You've used a structured qualification method (we use MEDDPICC)
• You've managed renewals that run through resellers or channel partners
• You use AI tools to run your book and want to help shape how we use them
• You hold a security or IT certification

Benefits

• Remote

Company Overview