[Remote] Account Supervisor

Note: The job is a remote job and is open to candidates in USA. H/L Agency is hiring an Account Supervisor – Media AOR to lead day-to-day operations and strategic integration for a major media account. The role manages client relationships and account growth, connects media planning with creative and performance analytics, oversees campaign workflows and budgets, and mentors the account team.

Responsibilities

• Client Relationship & LOB Growth: Serve as a trusted strategic partner across multiple lines of business. Strengthen client relationships, manage client expectations on scope and budget, and proactively present POVs to unlock growth opportunities
• Media & Marketing Integration: Partner with the Account Director and media counterparts to lead media planning, marketing calendars, and integrated campaign strategies
• Performance-Driven Strategy: Leverage dashboard analytics and key campaign KPIs to evaluate performance, optimize creative/media strategies, and deliver actionable recommendations (e.g., creative refreshes, media optimizations, test-and-learn initiatives)
• Financial Management: Oversee account profitability, client budgets, billing inputs, and invoice processing, ensuring alignment between scope, timing, and revenue
• Integrated Campaign Management: Oversee the end-to-end campaign lifecycle across digital, social, broadcast, OOH, and emerging channels - from writing creative briefs and leading kickoffs to directing client presentations
• Team Development & Mentorship: Direct, train, and mentor direct reports (AE, AC). Establish clear goals, delegate effectively, and foster an empathetic, supportive team environment centered on growth and accountability
• Process Excellence: Optimize daily account workflows across media, creative, and production teams to maintain high output quality and operational efficiency

Skills

• 5–7 years of agency experience, with at least 1 year actively managing a team in an Account Supervisor (or equivalent) role
• Strong grounding in the digital media ecosystem, emerging channels/platforms, and performance analytics
• Exceptional self-awareness, active listening skills, and the ability to read the room, navigate complex client dynamics, and lead with empathy
• Track record executing integrated campaigns across digital, paid social, broadcast, and OOH
• Demonstrated success evaluating performance data to construct independent, high-level client POVs
• Exceptional written, verbal, and presentation skills with experience leading senior client discussions
• Bachelor's degree or equivalent practical experience
• Intuitive, empathetic, and adept at navigating diverse personalities, building genuine rapport, and resolving friction smoothly across clients and agency teams
• Driven by data insights, intuitive problem-solving, and a desire to continuously test and innovate on client business
• Decisive, level-headed under fast-paced agency deadlines, and able to project calm confidence to clients and internal teams alike
• Skilled at bringing cross-functional teams (Media, Creative, Production) together to achieve shared client goals

Benefits

• Hybrid work in Oakland, CA
• Remote-friendly for U.S.-based candidates

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